In order to commemorate the 20XX "3-15" International Consumer Rights and Interests Day, to fully demonstrate the industrial and commercial administration and consumer associations in the protection of the legitimate rights and interests of consumers in the work of the results achieved to enhance the publicity of the work of consumer rights and interests protection, to enhance the community's understanding of the importance of consumer rights and interests protection work. To fully demonstrate the achievements made by the administration for industry and commerce and consumer associations in protecting the legitimate rights and interests of consumers, to enhance the publicity of the protection of consumer rights and interests, and to raise the awareness of the whole society of the importance of consumer rights and interests protection. Enhance the social influence and credibility of the industry and commerce administration authorities and consumer associations to focus on the center, safeguard rights and protect people's livelihood and promote harmony. Give full play to the role of consumer associations as a bridge and link for enterprises, consumers to build a benign interactive platform to create a good consumer environment, and further transcend ourselves to speed up the implementation of the new strategy to promote the good development of Harbin, fast development and great development. According to the State Administration for Industry and Commerce, China Consumers Association, the Provincial Administration for Industry and Commerce, the Provincial Consumers Association on carrying out activities to commemorate the "3-15" International Consumer Rights and Interests Day requirements of the deployment of the Municipal Administration for Industry and Commerce, the Municipal Consumers Association decided to March 1, 20XX to 31 organizations to commemorate the "3-15
First, the guiding ideology
In order to thoroughly implement the party's Fifth Plenary Session of the 17th Central Committee and the Central Economic Work Conference, and conscientiously implement the implementation of the municipal party committee and municipal government, "the north jumps, the south, the revitalization of the strong county," the development of the strategy, in order to do the master, dare to take responsibility, Seek development, benefit people's livelihood as the starting point and finishing point of the work, to promote the scientific development of economic and social development and promote social harmony, and solidly promote the development of consumer rights under the new circumstances, emphasizing that improving people's livelihood is the fundamental purpose of economic and social development. Publicize the CCA 20XX "consumption and people's livelihood" theme, is to implement the scientific concept of development is an important task. Adhere to the people-oriented, consciously safeguard the rights and interests of consumers in the field of consumption of major livelihood issues as the purpose and destination of consumer rights and interests protection work, and strive to solve the outstanding problems of infringement of the legitimate rights and interests of consumers, and continue to realize, maintain and develop the fundamental interests of the majority of consumers, so that the majority of consumers can rest assured that the consumption, to live a dignified and happy life. The city's industrial and commercial system and consumer associations at all levels to carry out a variety of effective publicity and consultation activities, to take the guidance of the administrative organs, industry organizations to join hands, the news media publicity, the majority of operators, consumers to participate in the way, and actively promote the whole society linkage of the strong power to protect the rights and interests of the promotion of the formation of a multi-level, all-round consumer rights and interests of consumers and protection system, to create a strong consumer rights and interests of the social momentum and atmosphere for the good development of Harbin, The new development, fast development, great development to make a new and greater contribution.
Second, the organization and leadership
City Council set up to commemorate the "3-15" International Consumer Rights Day leading group:
Leading group office is located in the Consumer Protection Division, Comrade Chi Daochun concurrently served as director of the office, Wang Xukun, Song Yuchang as deputy director.
Third, the activity time
20XX March 1-31
Fourth, the activities of the arrangement
To commemorate the "3-15" International Consumers' Rights Day activity month The main arrangements for the following:
(a) 3.15 press conference.
3.15 press conference organized in early March. Briefing on the 2010 Consumer Complaints Analysis Report, 2010 Top Ten Complaints, Rights Defense Typical Cases.
(B) in the consumer rights network to carry out consumption and livelihood year theme forum.
Popularize the consumer rights protection law propaganda and the annual theme of publicity for the community, guide the majority of consumers to enhance self-protection capabilities, improve consumer rights protection of legal knowledge, promote safe and healthy consumption, and create a good social atmosphere in the city's consumer rights protection.
(C) held to commemorate the "3-15" International Consumer Rights Day and the circulation of service enterprises commodity quality supervision work conference. March 10, the Municipal Administration for Industry and Commerce held to commemorate the "3-15" International Consumer Rights Day and the circulation of service enterprises commodity quality supervision work conference, informed the 2010 "3-15" International Consumer Rights Day and the circulation of service enterprises commodity quality supervision work conference. Commodity quality supervision work conference, informed the 2010 annual circulation of commodity quality monitoring, informed the circulation of energy-saving lamps and lanterns in the first quarter of 20XX, spigot commodity quality monitoring, and the person in charge of the circulation of service enterprises on-site signed the "Commodity Quality and Safety Commitment".
(d) held the annual theme of the industry forum. March 7 organization of the insurance industry associations and key enterprises held the annual theme of the forum, the initiative of the insurance industry to set up an honest and trustworthy enterprise alliance, and issued in accordance with the law to fulfill the social and legal obligations, social responsibility, respect for and protection of the legitimate rights and interests of consumers. At the same time for the commitment of the unit issued a plaque of commitment, and publicize the list of commitment units and commitment matters.
(E) to carry out "send consumer rights knowledge + new consumer concepts + theme of the year" into the shopping malls, into the townships, into the community, into the school activities. The first is "consumption and livelihood" into the mall. Since March 1, the district bureau, county (city) bureau of consumer protection departments and consumer associations to organize personnel generally deep into the area of shopping malls, supermarkets, catering industry to supervise the implementation of the "Consumer Reconciliation Mechanism Agreement" signed by the enterprise and the food industry to check. Second, "consumption and livelihood" into the rural areas. Consumer Protection Office and the City Consumer Association, mainly to carry out for the majority of rural consumers, "send legal knowledge, send scientific and technological knowledge, send medical services, send famous commodities, send cultural and artistic programs," "five to the countryside" activities. March 20, the Municipal Bureau of Industry and Commerce, the City Consumer Association will go to Shuangcheng to carry out "Five to the countryside" activities, strengthen the attention and investment in the field of services, promote the overall development of rural areas, promote farmers to sustainably increase their income, purify the rural consumer market, and effectively protect the legitimate rights and interests of rural consumers, to release the potential of urban and rural consumption. Third, "Consumption and People's Livelihood" into the community, into the school. Each branch, county (city) bureau should choose 3-5 communities, schools to set up "consumption and people's livelihood" 3-15 activities publicity station, posting the theme of the year posters, around the livelihood of consumers reflect strong problems, on-site counseling, the distribution of publicity materials, to strengthen social supervision of the relevant areas, promote self-regulation of the industry, maintain market order, and to strengthen social supervision. Industry self-regulation, maintain market order, boost consumer confidence, increase consumer demand, and better adapt to the work of safeguarding and improving people's livelihood in the field of consumer protection.
(F) held a large-scale publicity and consultation activities. March 15 (Tuesday), first, the Municipal Bureau of Industry and Commerce, the Municipal Association of Consumer Affairs to the whole society issued the 2010 annual analysis of consumer complaints hot spots; second, the Municipal Bureau of Industry and Commerce, the Municipal Association of Consumer Affairs in the Central Avenue set up the main venue for the 20XX 3-15 Consumer Rights and Interests Protection Day commemorative activities, inviting the provincial and municipal leaders, as well as the heads of the relevant departments to participate in the industry and commerce, Consumer Council, quality supervision, price, health, drug supervision and other relevant departments and staff on-site publicity, consulting services.
The main venue of the Central Avenue set up eight areas: 1, consulting and complaint service area. By the Municipal Bureau of Industry and Commerce, the Municipal Consumer Association, Quality and Technical Supervision, Price Bureau, Health Bureau and other departmental leaders and staff and relevant experts on-site to receive and answer consumer complaints and questions and requirements, to consumers to issue the theme of the year and the relevant laws and regulations, consumer knowledge promotional materials. 2, legal counseling area. Municipal Consumer Association lawyers are invited to set up a legal counseling table for the majority of consumers to volunteer counseling, provide legal assistance. 3, food on-site testing area. The use of food testing vehicles, rapid testing boxes and other rapid testing equipment, on-site for consumers to provide circulation of food rapid testing services, and to the majority of consumers to publicize the knowledge of food safety, for consumers to "food without worry" to provide effective services. 4, consumer rights protection publicity area. Municipal Bureau of Consumer Protection Division, Market Division, Fair Trade Division, Trademark Division, Advertising Division, combined with their own functions, on-site publicity related laws and regulations. 5, business consulting services area. Responsible by the Enterprise Division, Enterprise Management Division, Foreign Investment Division, to provide the public with legal and regulatory consulting services on the establishment and registration of enterprises, etc. 6, consumer rights protection results display area. By the Dori Branch, Power Branch, all directly under the branch, the Municipal Bureau of Consumer Protection, Consumers Association, Markets, Fair Trade, Trademarks, Advertising made publicity boards, on-site display of the results of the work. 7, the establishment of shopping malls, the service industry 12315 complaint station on-site acceptance of consulting services activities. Give full play to the role of enterprise 12315 complaint station, on-site for consumers to solve consumer problems, provide consulting services, publicize the enterprise in the quality of goods management and protection of consumer rights and interests in the results of the work achieved. 8, "held a" famous "enterprises (commodities) display area. Enterprises that have won the title of "Consumer Satisfaction Commodity" will set up green food display area, home appliances display area, energy-saving and environmentally friendly building materials display area to participate in promotional activities on site, publicize enterprises and famous brands, so that operators will further follow good business ethics, fulfill the necessary social responsibility, pay more attention to quality, service and reputation, and provide more and better products in line with the quality management and protection of consumer rights and interests. Reputation, to provide more and better products and services in line with the requirements of the policy to improve and safeguard people's livelihood, to meet the needs of the majority of consumers.
On the same day, all branches and county (city) bureaus will also set up branch offices in their jurisdictions to organize and carry out various forms of commemorative activities.
(VII) to strengthen the supervision and law enforcement forces, the successful completion of the CCTV 12315 evening party on-site hotline assigned tasks. In accordance with the State Administration, the provincial bureau of the work of the deployment, give full play to the role of the 12315 information network platform, in the CCTV "3-15" evening party live broadcast, to strengthen the municipal 12315 command center and the units of the 12315 Complaint and Reporting Center on duty, and do a good job in the consumer consultation, complaints, reports, recommendations
(H) to carry out a full range of publicity activities.
1, released to commemorate the "3-15" public service announcements. Starting from March 1, the full use of mass media to the general public to publicize the 3-15 International Consumer Rights Day, widely publicized "consumption and people's livelihood" the purpose and significance of the annual theme of activities, vigorously disseminate "services for people's livelihood and promote consumption, stimulate consumption and promote the development of" scientific consumer concepts, to create the "3-15 International Consumer Rights Day", to promote the development of consumer protection. Scientific consumer concept, creating a strong public opinion propaganda atmosphere. Improvement of industry and commerce, the Consumer Council in the majority of consumer awareness.
2, the use of the Internet to publicize. March, in Harbin consumer rights website opened a "3-15" special section, released on the "3-15" commemorative activities. "3-15" in the afternoon, the city council 12315 command center, the city consumer association organization to carry out online consultation, complaints, complaints acceptance activities.
3, make full use of radio, television, radio, newspapers and other news media to publicize. Cooperation with various news organizations, co-organized 3-15 consumer rights special program, invited lawyers, experts, rights monitors, journalists and other guests, *** with the discussion of hot rights topics. The program triggered the thinking of all sectors of the society on hot and difficult issues of human rights protection. Propaganda consumer rights work, enhance the credibility of the Consumer Council organization in the hearts of consumers. Make the "3.15" brand more y rooted in people's hearts, 3-15 activities more with the characteristics of the times.
V. Activity requirements
To carry out the commemoration of the "3.15" International Consumer Rights Day activity month is to thoroughly implement the party's Fifth Plenary Session of the 17th Central Committee and the Central Economic Work Conference, and the municipal party committee and the municipal government to promote the scientific development of the economy and society and promote social harmony. Development and promote social harmony, and solidly promote the development of consumer rights under the new circumstances, has important practical significance. Is to further transcend themselves, the state of the new strategy to promote the implementation of the state, is closely centered on the municipal government projects to speed up the construction of the political style of the year the theme of the year, and actively carry out consumer education and consumer rights, and strive to improve the supervision and law enforcement capabilities and the level of protection of rights of the work of the 'important initiatives. Therefore, to carry out this activity, we must adhere to the new content, work, good results for the requirements, and strive to both sensational, but also solid, in the pursuit of new and pragmatic, form and content unity of effort.
(a) attach great importance to strengthening leadership. Consumer protection work is the focus of government departments at all levels, the annual "3-15" commemorative activities is a close relationship between the government and the public favorable opportunity. Industrial and commercial organs at all levels and the Consumer Association to further enhance the understanding of the "3-15" activities, the activity as a showcase of the Bureau, the Bureau of the best time to put it on the important work agenda, to overcome boredom, slack mood, and strengthen the organizational leadership of the activities. Units, departments, "a hand" to personally grasp, the competent leader to grasp, seriously study, carefully deployed, carefully organized, to ensure that the activities are foolproof.
(B) careful planning, cooperation. All relevant units and departments should firmly establish the overall situation, sense of collaboration, unity, and form a synergy. The preparatory work should be early planning, early preparation, early arrangements, early start, to ensure that the work is carried out smoothly as scheduled.
(C) a clear division of labor, the implementation of responsibility. This activity has a large workload, heavy task, tight time, high requirements. To pay attention to work methods, improve work efficiency, refine the division of labor, the responsibility for the implementation of the work, and strict supervision and inspection, problems should be held accountable at all levels. The work should pay attention to information feedback, strengthen the whole bureau linkage mechanism, to ensure that the work in place. Among them, on the day of 3.15, the main venue on Central Street by the city bureau, Dori Branch, Power District Branch and five directly under the branch *** with the activities of other branches, county (city) Bureau in accordance with the city bureau and the Bureau of the 3.15 activities in accordance with the implementation of the program arrangements and division of labor, in the respective jurisdictions to carry out activities. Central Street, the main venue of the eight activities in the area of the exhibition board production, tables and chairs facilities and other aspects of the preparatory work by the Municipal Bureau of Consumer Protection Division unified planning, office unified arrangements.
The Municipal Bureau of the "3-15" activity month as a key task, as a supervisory content, at the end of the month of activity to carry out a serious summary notification, to ensure that this activity has begun and end, down to earth, and achieve results.
315 Consumer Rights and Interests Day Activity Plan II:Improve the consumer environment, safeguard the legitimate rights and interests of consumers, is the realization of the "strength of Lingui", "charm of Lingui", "vitality of Lingui ", "humanistic Lingui", "harmonious Lingui" one of the objectives of the project, the consumer environment is good or bad, whether the rights and interests of consumers are effectively protected, the relationship between the Lingui District as the political and cultural center of Guilin's image and the public evaluation, but also a reflection of the government's commitment to the people. At the same time, it is also a touchstone to reflect the government's governance for the people. Central to local governments at all levels attach great importance and attention to the development of 3.15 rights and interests of the day, the CCTV March 15 every year to organize the relevant departments to hold a live evening, the national major violations of consumer rights and interests of the incident revealed, focusing on the exposure of a number of lawless enterprises, attention to consumer rights, attention to the people's livelihood. Lingui District to commemorate the 20XX "3-15" International Consumer Rights and Interests Day, to create a safe, healthy and harmonious consumer environment, to create "strength, charm, vitality, humanity, harmony" happy Lingui, according to the Autonomous Region Consumer Rights and Interests Protection Association of the "". 20XX commemorate "3-15" International Consumer Rights and Interests Day activities work program "and Guilin Consumer Association requirements, the development of this program.
First, the guiding ideology
In-depth implementation of the spirit of the Fifth Plenary Session of the 18th CPC Central Committee, to enhance the sense of opportunity, innovation, awareness of the rule of law, to establish the concept of consumer supremacy, in line with the expansion of the scale of consumption, upgrading of the consumption structure and changes in the consumption model of the new trend to improve the consumer environment, safeguarding consumer rights and interests as an important focus point. The company has organized a series of activities to commemorate "3.15" around the theme of "New Consumption, I am the master". Through vigorously publicize the "Consumer Law", provide consumer advice, consumer education, guide scientific consumption, boost consumer confidence, and strive to create a safe and secure consumer environment, in order to stimulate the economy and Guangxi's "two built" grand goal of leapfrog development, to promote the scientific development of Lingui District to make new contributions.
Second, the organization
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