With the gradual development of social economy, in today's social life, all kinds of commitment letters are more and more appearing in our sight, will you write a letter of commitment? The following is the commitment letter template for after-sales service that I have organized for you, I hope it will be helpful to you, welcome to read and learn from it. Interested friends can learn about it.
After-sales service letter of commitment template 1
Service tenet: "service is no small matter" is the company's service tenet, "user-centered" is all for the sake of the user. Focusing on the user's practical difficulties to develop a corresponding solution, and the use of the company's overall strength to help users solve practical difficulties to provide users with professional and caring service, so that users "buy assured that the use of comfort".
In order to make the Changsha Local Taxation Bureau organs and inspectorate compound security technology preventive equipment procurement project can run effectively, our company for this bidding project commitment:
1, quality assurance: the equipment supplied by the manufacturer of all the original brand-new, in full compliance with the bidding requirements of the quality, specifications and performance. We guarantee that the goods in the correct installation, use and maintenance conditions, in its normal service life, performance in line with the tender.
2. Provide the necessary technical training, so that the user understands the structure of the equipment and the daily basic maintenance. Equipment maintenance and replacement: the warranty period of the system equipment occurs non-human failure, our free replacement, repair; provide products to be replaced by any spare parts. Warranty period outside the system equipment hardware damage, such as the need to replace only the cost of charging; all equipment spare parts for life maintenance, only the appropriate material costs.
3, after-sales service hotline response: to provide 7 × 24 hours of technical support services, half an hour to make a substantial response, 2 hours to arrive at the scene to communicate with customers, understanding, and timely maintenance of faulty equipment.
4, as the company provides products are major brands of equipment, and such brand equipment such as failure, are determined by the brand manufacturers of after-sales service center parts prices, the market and no offer, so do not provide a list of prices for the supply of parts.
5, with invoices and warranty cards to request the following services:
(1) If the goods in the sale of the date of 7 days, the consumer purchased the product appeared in the "three packages of the provisions of the performance failure, consumers can request repair, replacement or return.
(2) If the products purchased by the consumers have the performance failures listed in the "Three Packages" within the 8th to 15th day from the date of sale, the consumers can request for repair or replacement.
(3) If the goods in the three pack period, the consumer purchased products appear "three packs" listed in the "three packs" service "rules: in accordance with the "three packs", in line with the "three packs" stipulated in the "period of time the consumer may be faulty, and after two repairs can not be used normally, with the repair record provided by the repairer consumers can request a free exchange of the same model and model of the product. You can ask for a free replacement of the same type of goods with the same specifications.
7, the establishment of the company's bidding projects dedicated line service, to provide VIP-level services.
A service commissioner Hou Yungui
B service line phone: 0731 - ________ x
Mobile phone: 15________
C complaints phone: 0731 - __________ general manager)
8, when the company's application software has an upgraded version. When there is an upgraded version of the company's application software, we will notify your bureau in time and provide the corresponding upgrading services. When the hardware equipment of the system has been updated, our company will promptly notify the user to provide new product information and solutions
Commitment: __ x
Date: __ year __ month __ day
After-sales service commitment letter template 2
__ company:
My company in the Hereby solemnly promise to carry out tracking service for the products represented by our company. There is a problem, within 24 hours to arrive at the scene to deal with the solution, the user's request for a timely solution. If my company's after-sales service fails to meet the requirements, my company is willing to assume responsibility for all the consequences.
After-sales service contact number: ______ x□□
Hereby promise!
__ x company
20__ year x month x day
After-sales service commitment letter template 3
In order to do a good job "Civil Aviation Southwest Regional Administration relocation office project network system server and storage equipment" project, we have to accept, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, system integration, and system integration. Acceptance, system integration, system commissioning and system commissioning work, our company shall provide relevant technical support and services for this project according to the terms and conditions stipulated in the "After-sales Service Commitment".
I. General
1. Our company for the project to provide technical support to the user through the following forms
1) on-site maintenance and technical support, after receiving the fault notification, will be responded to within 2 hours, and timely arrangement of engineers according to the circumstances of the elimination of the remote debugging and on-site support, according to the user's needs to arrive at the scene of the fault within 8 hours, the engineers will be able to fix the technical problems. Engineers will be in the repair process of technical introduction and guidance.
2) Through the exchange of emails, phone calls, faxes, to answer the user in the use of the technical problems encountered.
3) In the warranty period to visit the user on a regular basis, to understand the use of the situation and maintenance of the system.
4)Users can communicate with the company's technical staff through the Internet.
2. I am committed to providing the following system services
1) I am committed to the project in the use of IBM equipment are enjoying IBM manufacturers to provide three-year free warranty, and enjoy the IBM manufacturers to provide 7 × 24 hours after-sales service.
2) Our company for this project to provide the system must be wearing parts, consumables, tools, etc., and all hardware to provide three years of free warranty service, the warranty period from the date of completion of system installation, acceptance.
3) After the expiration of the warranty period, the company will continue to provide five years of technical services and product support services, in the service of the expenses incurred only cost charges.
Second, the equipment technical support services
1. Product delivery
1) Arrival and acceptance
After the arrival of the goods, the relevant personnel of the company arrived at the scene, to the user to show the IBM equipment manufacturers proof of supply at the same time with the user *** with the acceptance to ensure that the goods and the number of orders, the specifications are consistent. At the same time to invite IBM manufacturers Chengdu branch of the relevant personnel to participate in the acceptance of the work.
2) product installation and commissioning guidance
Our company is responsible for the provision of product installation and commissioning guidance, and is responsible for the coordination of work with the product manufacturer.
2. Technical support services during the warranty period
1) Our company is responsible for the equipment in the warranty period of the quality of equipment performance free of charge, the quality of equipment (including the use of the party's human damage factors, except for) gratuitous repair or replacement. Our company provides "7 × 24 hours telephone support services", timely dispatch of technicians to repair damaged equipment.
2) Warranty period, regularly send technicians to the relevant departments of the use of units to understand the use of equipment, to deal with the problems found. 3. technical support services after the warranty period
After the expiration of the warranty period, continue to be responsible for the maintenance of the system equipment and technical support, and to provide high-quality and rapid service. Maintenance and technical support services after the expiration of the warranty period is charged only the cost of fees.
Third, the response time and mode
Party B is responsible for the supply of equipment installation guidance, guidance to Party A's specialized installation group and the installation of specialists, and provide 24-hour telephone technical support services. Our company promises to respond within 2 hours after receiving Party A fault repair notification, within 8 hours to reach the user site and solve the problem;
1. Key Issues
Description:
Any problem that affects the operation of the system, resulting in business interruption.
Support:
1) Engineers immediately go to the fault location, solve the problem or put forward the cause of the fault;
2) After the fault is eliminated, provide the user with a detailed fault report in the form of electronic documents and written, including the cause of the problem, troubleshooting methods, etc.
2.Critical problems
Description:
Any problem that affects the operation of the system, causing business interruption.
2. Important Issues
Description:
Any issue that affects system operation, but does not cause business interruption. Problems such as improper system configuration.
Support:
1) If the reasons affecting the operation of the system are well known and the user can solve the problem under the guidance of engineers, immediate telephone support to solve the user's problem;
2) for the need to solve the problem on-site, the engineers will be promptly arrived at the scene, so that the application system to achieve the best use of the state;
3) Failure to solve the problem, the company will be electronic documents. After troubleshooting, the company will provide users with a detailed fault report in the form of electronic documents and written, including the cause of the fault, troubleshooting methods.
3. Ordinary problems
Description:
Does not affect the operation of the system, just adjust the parameters, add features and other issues.
Support Mode:
1) For problems that need to be solved in person, respond immediately and arrange for an engineer to go to the fault location as soon as possible to solve
the problem.
2) do not need to solve the problem in person, within 2 hours to respond, and provide full telephone technical support services,
After the troubleshooting, the company will provide a detailed report to the user in the form of electronic documents and written.
Fourth, training
1. Training requirements
1) training of designated personnel in the project department, and designated personnel in the project department without question, can be operated alone after the signing of the confirmation can be considered the end of guidance.
2) Provide the necessary written training materials.
2. Training content
1) Installation, commissioning, operation, testing, diagnosis, maintenance, management of the system
2) Understanding of the equipment topology and operation mechanism
3) grasp the meaning of the display lights on the front panel of each device
4) Familiar with the startup and shutdown of all equipment
5) Implementation of the device's first-line Diagnose, troubleshoot and take appropriate action
6) File and report equipment problems to the appropriate personnel to avoid future recurrence
V. Other
1) Users can enjoy the after-sales service commitment provided by our company and the manufacturer's standard warranty service in China at the same time
Commitment.
2) The services provided by the company and the IBM factory standard warranty services complement each other, such as the two service commitments have
conflict, the user can give priority to choose a more favorable side of the service.
Company Name:____ X Technology Limited
Authorized Representative Signature:
Date:20__ -12-14
After-sales service letter of commitment template 4
We (the supply side) with your (the demand side) equal consultation, and according to the requirements of your side, you and I both On the cooperation __ __ __ ( ) supplier: cooperation matters have been agreed: the unit (I) to ensure that the legal identity and your (Wuhan Huagong Logistics Management Co., Ltd. subordinate) cooperation, through legal means to your supply of safe and suitable, quality and low-priced materials.
On the basis of the agreement between the two sides, in order to clarify the relationship between supply and demand and to meet your requirements, we would like to make the following supply commitments to you:
First, to provide you with the unit issued by the government of the relevant legal documents, that is, business licenses, production licenses, health permits or personal health certificates, product inspection certificates or identity cards, and other must be a professional certificate, and so on (original review, photocopies for the record).
Second, the unit (I) voluntarily to the end of the month payment as your quality, reputation deposit.
Third, the quality standard: to provide you with the product (commercial) products with the national quality standards or the corresponding level of quality and price of materials in line with the report card.
Fourth, the supply time: to your determination of the time shall prevail, to ensure that the number of materials ordered by you, quality requirements in place on time.
V. Acceptance: acceptance of the number of your (canteen, restaurant) actual acceptance of the net weight or the number of units shall prevail; quality acceptance: the quality of the products supplied (commercial), varieties, brands, specifications and origin by your acceptance of acceptance shall prevail, if the quality of the requirements are not, the commitment to the package of return, replacement, and timely supplemental distribution in place.
Six, strictly in accordance with your pricing principles, and in the market under the premise of timely and honest offer.
7, the following circumstances, in addition to the deduction of the corresponding quality guarantee according to your provisions, according to the relevant provisions of the voluntary abandonment of the supplier qualification.
1, not according to your order form (or telephone order) in the varieties, quantities, quality requirements for distribution, resulting in your losses and adverse effects, each time the penalty deduction of 100 yuan, a cumulative total of three times within a month of similar circumstances, the voluntary abandonment of the supplier qualifications.
2, such as the distribution of materials quality problems, confirmed by your procurement and supply department each voluntary deduction of 300 yuan warranty, a total of two in January voluntarily give up the supply qualification.
3, the distribution of materials in strict accordance with your provisions of the brand, grade, type of material supply, shall not change the supply category, reduce the supply level, change the name of the species and the number of false openings set open other species. If the violation of this provision in addition to the non-reporting, willing to violate the amount of 5 times the fine, the circumstances are serious (larger) voluntarily give up the supply qualifications.
4, the distribution of materials due to quality problems return not in place, the cumulative total of up to two times in January voluntarily give up the supply qualifications.
5, distribution of materials to comply with your management, to comply with your relevant provisions, to achieve thoughtful distribution services, not unreasonable, fighting, not unauthorized access to the cafeteria, dining room operation room private items, not bullying, buying and selling, such as the above, the voluntary cancellation of the qualification to supply.
6, distribution of materials for whatever reason, resulting in food poisoning, unconditional deduction of all quality assurance deposit by your side, and voluntarily assume the relevant legal responsibility and compensation for economic losses, and forever give up the qualification to supply.
7, consciously accept your canteen, restaurant and the use of the unit of the monthly distribution of materials on the supplier's comprehensive review of the problems reflected in the high priority, timely resolution, and constantly improve the quality of distribution, such as the supply period of the cumulative failure of the comprehensive review up to the second time, is willing to automatically cancel the qualification of the supply.
8, because we as a supplier caused by default, breach of contract or violation of your internal personnel with the voluntary acceptance of your relevant penalties, and will never look for any excuse to interfere with your normal supply work and service guarantee order.
9, if you need to adjust their own decision to change the procurement model and supply channels, the unit (I) unconditionally obey your company unilaterally put forward the decision to terminate the supply relationship and to take the initiative to cooperate.
Commitment unit:
Commitment (signature):
Identity card number:
Office address:
Contact:
20__ years
After-sales service commitment letter template 5
In order to create a famous brand, to improve the visibility of enterprises, establish a corporate image. To create a famous brand, improve the visibility of enterprises, establish a corporate image, we in the spirit of "the pursuit of high quality, customer satisfaction for the purpose of" the spirit of "the most favorable prices, the most attentive service, the most reliable product quality" principle to you solemnly promise:
A, Product quality commitment:
1, product manufacturing and testing have quality records and testing information.
2, the detection of product performance, we invite users to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic or international high-quality brand-name products.
2, in the same competitive conditions, I do not reduce the technical performance of the product, change the product components at the expense of the basis of sincerity to provide you with the most favorable price.
Third, the delivery date commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be specially organized production, installation, and strive to meet the user's needs. 2, product delivery, our company to provide users with the following documents; ① technical maintenance and repair manual ② installation drawings ③ purchased parts instructions and manufacturers ④ to provide wearing parts, spare parts list, and attached to a certain amount of spare parts
Fourth, after-sales service commitment:
1, the service objective: fast, decisive, accurate, thoughtful, thorough
2, the service goal: service quality To win the user's satisfaction
3, service efficiency: warranty period or outside the warranty period, such as equipment failure, the supply side in the notification, the maintenance staff within 24 hours to reach the scene and start maintenance.
4, service principle: product warranty period of twelve months, in the warranty period, the supplier will be free of charge to repair and replace parts damage caused by quality reasons, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts are at cost.
Commitment: __ x
Date: __ year __ month __ day
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