it operation and maintenance management, this work is good to do

In accordance with ITL specifications, it operations and maintenance processes are divided into: event management processes, problem management processes, change management processes, release processes.

In daily operation and maintenance, starting from the discovery of operation and maintenance problems, submit a new operation and maintenance event to solve this event. This process is the event process. When an event in the operation and maintenance process to develop into a regular or found a potential wide-reaching problem, then submit a problem process. In the process of solving the problem process, the need to modify or change the system environment or hardware and software facilities, you need to submit a change process.