(1) The appeal scope of Health 320 WeChat official account platform is non-Hunan nationals outside Hunan Province; The appeal scope of the Health 320APP platform is people inside and outside Hunan Province.
(2) The process of health code change in Hunan Province was adjusted and upgraded on March 9, 2022: from only accepting online complaints from people outside Hunan Province, it is now expanded to directly accepting online complaints from people inside and outside Hunan Province (those who do not meet the conditions for code change will not be dealt with).
2. Information to be submitted when applying
Name, contact number, ID number, itinerary card, and coded nucleic acid test results. Complaints that do not meet the requirements will not be accepted, and you need to contact the community, district and county CDC for offline decoding.
Special: The appeal scope of Health 320 WeChat official account platform is for people outside Hunan Province and not from Hunan; The appeal scope of the Health 320APP platform is people inside and outside Hunan Province.
Hunan health code is divided into red team, yellow code and green code. Red team and yellow code indicate high risk and moderate risk of COVID-19 virus infection, respectively, but green code does not mean that there is no risk of infection. Health norms are not the only basis for the implementation of epidemic prevention medical measures, and relevant units in various localities have the right to take epidemic prevention service measures according to epidemiological investigations. The list of "yellow code" personnel is calculated according to epidemiological investigation and comprehensive data of the Ministry of Industry and Information Technology, the community and the disease control department. During the epidemic, it is especially necessary to properly manage personal electronic accounts, communication tools and identity documents. To prevent the accuracy of coding from being affected because the communication account is not cancelled in time after being transferred to others, or the personal ID card is illegally lent to others for ticket purchase and accommodation registration. If the personal communication card is found to be stolen or fraudulently used, it should be verified with the operator in time and alarm the public security organ.
Legal basis: Article 58 of the Law on the Prevention and Control of Infectious Diseases. Anyone who fails to report or implement relevant prevention and control measures, conceals, falsely reports or fails to implement prevention and control measures as required, resulting in the spread risk of COVID-19 epidemic or other serious consequences, will be investigated for relevant responsibilities according to law.