If all the above switches are set normally, and it is found that the pedometer steps are 0 and do not increase, you can manually enter the sports health app and return to normal once.
Tools/Materials: Huawei Mobile Phone
1. Click the setting option on the mobile phone to enter the setting background.
2. After entering the settings, find the security and privacy options, and then click Enter.
3. After entering, find the lock screen and password, and click Enter.
4. Find the bottom of the screen and lock the number of steps displayed on the screen. This function is turned off.
5. Turn on the slide key at the back, and it will be turned on. When you return to the screen of the mobile phone desktop, the number of steps will be displayed.
Magic UI 2.0 & ampEMUI9 X, please check the following settings:
Settings > application > rights management > menu key in the upper right corner > special access rights > battery optimization >; Exercise health, choose "Allow"
EMUI 8。 X, please check the following settings:
Go to Settings > Applications and Notifications > Application Management > Settings > Special Access Rights > Ignore Battery Optimization > All Applications > Sports Health, and select Allow.
EMUI 5。 X, please check the following settings:
Mobile phone housekeeper > lock screen cleaning application, and set the application to not clean;
Settings > Battery > Set and turn off abnormal power consumption cleaning;
Go to Settings > Application Management > Settings > Special Access Rights > Ignore Battery Optimization > All Applications > Sports Health, and select Allow.
If the above methods fail to solve your problem, please back up your information in advance and bring the purchase voucher to the nearby Huawei customer service center for maintenance.