_ _ About how to modify information
Q: The information is wrong. Could you fill it out again?
A: After applying for generating a health code, you are allowed to modify the information. The specific operation is: click "Re-fill" under the generated health code to re-fill the application form, and the operation is limited to 1 time per day.
Q: Can the elderly and children at home handle it? Can you help others deal with it?
A: After I finish processing, you can click "Home Agent" on the page to operate.
Q: Which channels support filling in?
A: At present, only Alipay client supports filling in.
Q: What happens if the user closes the location and submits the green code?
Answer: Positioning is off. The green code obtained after submission is only the initial state of the system judgment, and then the system will update the judgment irregularly, and the color of the health code may change later. Please refer to the current status.
Q: How to deal with false information?
A: Individuals need to declare their health codes truthfully. After the information is filled in, background verification will be carried out. Once false reports are found, relevant departments will investigate relevant responsibilities according to law.
Q: Is there a limit to the number of daily health codes?
A: There is no limit to the number of health codes received every day. Users can apply according to the actual situation.
Q: Where can I check the health code I applied for?
A: There are three ways: find the health code service according to the path of applying for the health code; Alipay card package-certificate folder-health code; Alipay-city service-health code. You can also set the Luo Kang code on the desktop for easy use.
Q: You have been overseas for 14 days, but you can't choose from the application information?
A: As the "Luo Kang Code" related system is constantly being upgraded and optimized, the information filling options for overseas countries are being improved and will be launched soon. If you have successfully applied for "Luo Kang Code", you can modify it after upgrading.
_ _ About how to change the color of health code
Q: Why is it displayed as red team or yellow code after application?
A: According to the relevant laws and regulations and the relevant epidemic prevention regulations of provinces and cities, the personnel in code yellow and red team do not meet the traffic conditions for the time being, so they need to be isolated and observed according to the epidemic prevention requirements. After the system judges that it meets the requirements, the health code will be automatically converted into a green code, and then it can be passed.
Q: I have been quarantined for enough days. Why haven't I turned into a green code?
A: Code red and code yellow personnel are generated after checking and comparing the information of epidemic prevention big data platform. When the quarantine expires, they will automatically turn into green codes. The information of individual platforms is not updated in time, resulting in a green code after the expiration of the isolation period. You can report to the "four packages and one" management personnel in the community at any time and turn it into a green code after verifying the situation.
Q: The itinerary is completely normal. Why is it a red/yellow code?
A: If you really have questions about this, you can always report them to the community managers or the local epidemic prevention and control headquarters, and make changes after verification.