Keywords standardized etiquette service in hospital physical examination center
Nurses should not only have the standard work etiquette of the hospital, but also have the characteristic etiquette of the medical examination center.
1 has created a good image of angels in white.
The health examination center is the window of the hospital's external service, and the nurse's every move represents the mental outlook of the hospital. Nursing service should meet the needs of healthy people and sub-healthy people of different ages, occupations and groups. Creating a good image of angels in white and creating a warm working environment are essential basic conditions for modern hospitals.
Smile service, pay attention to language art, language emotion is a bridge to communicate the feelings between nurses and medical examinees, and integrate the feelings of care, love and sincere help to medical examination customers into the language.
A greeting from nursing staff, a helping hand and a cup of hot tea will bring mutual understanding and support. The language should be clear and gentle, the words should be accurate, the tone should be gentle, and the nursing intention should be simple and easy to understand.
Paying attention to the image of nurses is an important part of nursing work in health examination center. Neat clothes, generous appearance, steady behavior, natural expression, standardized language and coordinated movements make the physical examination clients feel warm and considerate, amiable and approachable, with good professional knowledge and without arrogance or rashness.
2. Use the standard language of the hospital physical examination center.
Nurses should greet clients for physical examination. No matter you meet a consultant or a medical examiner, you should put down your work, get up and give a warm reception, ask and answer questions with a smile, and use standard terms such as "Please follow me, please go to the front medical examination center, please wait a moment, please sit here". Instructing nurses should actively introduce their work. "I am a guide arranged by the hospital physical examination center. I will serve you for a physical examination all the time. I will try my best to meet your medical requirements. Ask me if you have any needs. "
Nurses should answer questions for physical examination clients, answer all kinds of inquiries from physical examination clients seriously, patiently and tirelessly, and try their best to meet all kinds of requirements put forward by physical examination clients in the shortest time.
When the client leaves, the nurse should follow the sound and use standard terms such as "goodbye, welcome to the physical examination center for regular physical examination".
3. Provide quality services for different groups.
The clients of physical examination choose different physical examination items and packages because they come from different social fields, different classes, different units, different economic conditions, public and self-funded physical examinations, etc. Even the same unit, because of different ages, different health conditions and different health awareness, chooses different physical examination items. Nurses should promptly introduce the economic, comprehensive and targeted medical examination packages of the medical examination center to the medical examination clients for them to choose, so as to meet the multi-level and diversified needs.
4. Timely health publicity and education.
According to the different physical conditions and health awareness of physical examination clients, the matters needing attention in physical examination are publicized in flexible and diverse forms such as columns, charts and oral statements. For example, people who need blood collection should collect blood in time within the specified time, otherwise the accuracy of blood collection results will be affected by hormone changes in the body; Patients with hypertension still need to take medicine on time before physical examination to prevent the blood pressure from rising sharply; Chronic diseases such as diabetes should be taken in time after blood collection. Special examination items are of special significance for the early detection of diseases, so it is best to listen to the opinions of relevant doctors when changing examination items.
Physical examination is an effective way for people to prevent diseases and find them early, and nursing is an important part of physical examination center. Health makes people happy, happiness makes people live longer, one person is healthy, the whole family is happy, every family is healthy and harmonious, the nation is healthy and the country is rich and strong.
Take the exam and contribute.
[1] Du, Cao Xiaoli. 20 1 1. Application of nurse etiquette in outpatient service. Modern China Journal of Nursing Science.