1. Please upgrade Huawei Health App to the latest version.
2. Turn on the Bluetooth switch of the mobile phone and the Bluetooth permission of Huawei Health App.
Please set up an iOS phone? & gt？ Privacy? & gt？ Turn on the switch of Huawei Health App in Bluetooth.
3. Please ensure that your wearable device is in a pairable state.
If it is not in this pairing status interface, it is recommended to put the wearable device and the mobile phone together, and restore the wearable device to the factory settings before trying to operate.
Warm reminder: Restoring the factory will lead to data loss on the wearable device side, so please operate with caution.
4. Choose the correct device model and Bluetooth name for pairing.
Select the settings on the device side >; About watches or settings >; About, swipe up and down to view the device name (that is, the Bluetooth name of the device).
When the Android/HarmonyOS mobile phone enters Huawei Health App> Devices > Add Devices, Huawei Health App will automatically search for devices in the pairing state, and select the correct device model for pairing according to the device name displayed on the device side.
If you choose to enter Huawei health App> device > add device > add manually, you can enter the corresponding device list to search and query the correct device model and the correct Bluetooth name for pairing.
5. Turn on the location permission switch of Huawei Health App.
IOS: Take the iOS 13.6 mobile phone as an example, enter the settings, slide the screen to find Huawei Health App, and open the location (it is recommended that you select the location information that allows access and always allow it);
HarmonyOS system /EMUI? : mobile phone access? Settings > applications and services/applications >; Apply management > sports health > permissions, and turn on the location information switch (it is recommended that you choose Always Allow);
Other Android phones: Take Samsung S20 Android 1 1One UI 3.0 as an example: mobile phone access? Settings > Applications > Huawei Health > Permissions > Location Information, and open the location information (it is recommended that you choose Always Allow).
6. Please turn on the positioning service or GPS switch of the mobile phone system.
IOS: take iOS 13.6 mobile phone as an example. Does the mobile phone enter? Settings > Privacy >; Location service, on? Location service;
HarmonyOS system /EMUI? Take Huawei mobile phone of HarmonyOS system 2.0/EMUI 1 1.0 as an example: mobile phone access settings? & gt？ Privacy? & gt？ Location service, on? Access my location information? , click? Improve accuracy and openness? WLAN scanning, Bluetooth scanning;
Other Android phones: Samsung S20 Android 1 1OneUI 3.0 as an example: mobile phone access? Settings > Location Services, select? Open the location service.
Warm reminder: The above paths related to mobile phones are for reference only. If the brand or version of the mobile phone is different, the path will also change. It is recommended to consult the mobile phone customer service on how to open relevant permissions.
7. Check whether there are paired wearable devices in the Bluetooth of the mobile phone.
If so, please delete the pairing information and turn off Bluetooth.
8. Restore mobile phone network settings
Take the Huawei mobile phone of HarmonyOS system 2.0/EMUI 1 1.0 as an example, turn on the mobile phone? Settings > system and update > reset > restore network settings, click the bottom to restore mobile phone network settings, and then restart the phone to pair again. Other mobile phone models are recommended to consult the corresponding mobile phone customer service.