First, we go to official website, the customer service of Tencent. We can find the phone number of Tencent's customer service on official website's page. Then, we can call human customer service and let human customer service solve the problems we need to solve and the information we want to know. Then, after the call is connected, according to the instructions of artificial intelligence, wait patiently for the arrival of artificial customer service to solve the problem for us.