Summary of work of hospital nursing department 1
The sun and the moon alternate, and the years are like songs. Our work has gone through 20 years. This year, with the leadership and strong support of the hospital leaders and the nursing department, we closely focused on the working principle of "patient-centered", combined with the actual work of the department, further improved the workflow of the department, refined management, conscientiously implemented various work systems, and gradually improved the quality of nursing. It is summarized as follows:
First, strengthen ward management and consolidate basic nursing. Create a good medical environment for patients. This year, our department continues to strengthen ward management, pay attention to morning and evening care, ensure that the sheets are flat and wrinkle-free, ensure that the sheets and bedding are free of blood and stains, and make a plan to change the sheets once a week to ensure that the bed unit of each patient is flat, clean and comfortable; Achieve "three noes" and "six cleanness" until discharge, and ensure the cleanliness and pollution-free of patients.
Second, carry out high-quality nursing service in depth, improve service awareness, ensure nursing quality, strengthen department management, standardize the service process of nursing staff, and make the patient hospitalization process more reasonable and humanized. Every nurse's service consciousness has been obviously improved. In addition to routine basic nursing, she also helps bedridden patients to wash their hair and cut their nails, enthusiastically turns on water for patients, helps patients to go to the toilet, and really serves patients, so that patients' satisfaction with nursing staff is obviously improved, and the patient satisfaction rate is over 97% throughout the year.
Third, strengthen the continuing education of nurses and cultivate specialized nursing talents.
At the beginning of this year, we made a talent training plan for this major, including in-class study and off-campus study to participate in training courses, and all of them have completed the training plan.
In-department learning is to use the morning meeting every day to strengthen the training of basic nursing, nursing routine, health education and other nursing knowledge and techniques, and constantly improve the professional knowledge level of nurses in departments. In addition, there are one-to-one nursing teachers for new nurses to adapt to their jobs as soon as possible, and actively encourage nurses who have worked for more than one year to continue their studies and let them learn by themselves through various forms.
Fourth, strictly implement the core system to reduce the occurrence of nursing errors. The key point is:
(a) strict bedside shift, adhere to the daily shift to sort out the diagnosis, treatment and operation of all hospitalized patients, make the morning shift more meticulous and rigorous, and check the basic nursing situation at any time, point out the existing problems in time and correct them in time to ensure the safety of patients.
(2) Improve the nursing check-up system, and strengthen the check-up system to ensure nursing safety in view of the nonstandard opening and closing of medical orders in our department.
There are many young nurses in our department. In order to make them more confident, we advocate the concept of studious and enterprising in the department and actively participate in various activities organized by the hospital, such as 5. 12 operation competition, knowledge competition and so on. The participation of these activities not only makes them happy in the activities, but also makes them grow up in the activities.
Sixth, standardize the writing of nursing documents and reduce the writing pressure of nurses.
Seven, establish and improve the performance appraisal and incentive mechanism, fully mobilize the enthusiasm of nurses, and reflect the excellent work and more pay.
Over the past year, although some work has been done and some achievements have been made, there are still many shortcomings: the content of quality nursing service needs to be deepened and the service form needs to be innovated; Young nurses still need to learn basic theoretical knowledge and specialized nursing knowledge, and the enthusiasm and initiative of service need to be further enhanced; Nursing scientific research and thesis writing are also very weak. Therefore, in the new year, we will sum up experience, make bold innovations and make unremitting efforts for the sustainable development of hospitals.
Summary of the work of hospital nursing department II
I. Basic information
* * * There are 20 nursing staff, including 6 staff and 0/4 contract nurses. Education structure: 3 undergraduates (2 with bachelor's degree certificates), 8 with junior college education and 9 with technical secondary school education (all in junior college). Professional title structure: nurse in charge 1 person, 4 nurses, and nurse 15 people, all of whom have obtained nurse qualification certificates.
Second, the completion of the work
(1) Nursing 2680 inpatients throughout the year; 690 first-class nursing patients; 502 critically ill patients; Completed 12 nursing satisfaction surveys, with an average satisfaction rate of 97%.
(2) Conscientiously implement the nursing management system and assessment standards formulated by the nursing department according to the Detailed Rules for the Implementation of Grade Assessment Standards for Secondary General Hospitals, formulate the departmental nursing system, emergency nursing plan and assessment standards for nursing quality in combination with pediatric practice, and carefully supervise the implementation, so as to effectively promote the standardization of nursing management in departments.
(3) Quality nursing service
According to the requirements of the nursing department to develop high-quality nursing services, we will continue to consolidate the achievements of various high-quality nursing services.
The coverage rate of patients' health education in our department is 65,438+0,000%, providing safe, high-quality and satisfactory nursing services for children's families. After-work symposiums are held regularly every month, and patients' satisfaction is evaluated. Suggestions and opinions put forward by children's families are fed back at nurses' regular meetings every month, and existing problems are rectified in time, so as to achieve the three satisfaction goals of "patients' satisfaction, social satisfaction and government satisfaction".
(d) Pay close attention to the implementation of the core system.
According to the requirements of the nursing department, the nursing staff in the department are strictly required to seriously implement the core nursing system. The head nurse and the second-level quality control department regularly or irregularly check the ward round system, the duty shift system, the blood transfusion safety system, the graded nursing system, the disinfection and isolation system, etc. And link the assessment results with quarterly performance and annual assessment, so that the core system can be implemented without discount.
(5) Strengthen nursing quality control to ensure nursing quality.
1, check the nursing quality of the department every month according to the "Evaluation Standard of Nursing Quality of County People's Hospital", and the inspection results are linked with the quarterly performance of the department, analyze and feedback the nursing quality in time, find out the reasons, put forward rectification measures, and continuously improve the nursing quality.
2. Standardize the inspection and record of quality control of the department. The head nurse and the department quality control team should check and correct all kinds of nursing quality at the end of each month. The quality control content includes grading nursing, disinfection and isolation, ward nursing safety management, general ward management, nursing document writing, responsibility system holistic nursing, high-quality nursing, first-aid drugs, article management, neonatal nursing quality, breastfeeding and theoretical and technical operation training of departments, and analyzes the reasons according to the inspection results and puts forward suggestions.
3, nursing quality control indicators:
(1) The qualified rate of basic nursing was 97%;
(2) The intact rate of first aid articles100%;
(3) The qualified rate of critical illness and primary health care is 98%;
(4) The qualified rate of nursing document writing was 97.5%;
(5) The coverage rate of health education is100%;
(6) The satisfaction rate of inpatients was 97%;
(7) The qualified rate of sterilization of sterile articles is 97%;
(8) The disinfection qualification rate of conventional instruments is100%;
(9) The qualified rate of nursing technical operation in the department is100%;
(10) qualified rate of departmental theoretical examination100%;
(1 1) The incidence of pressure ulcers in departments was "0";
(12) The accident rate is "0";
(13) The training rate of new nurses was100%;
Third, the existing problems
Over the past year, under the leadership of hospital leaders and nursing department, general nurses have studied hard, strictly managed and paid close attention to implementation. Improve by updating the service concept.
Service attitude and strengthening nursing management have significantly improved the quality of pediatric nursing, increased patient satisfaction and increased economic income. However, there are still many shortcomings, such as more junior nurses, poor theoretical basis, insufficient health education and nurse-patient communication, puncture technology needs to be further improved, lack of consciousness in professional learning, and service attitude needs to be further improved. In the future, we will work harder with strict working attitude, better service quality.
Summary of the work of hospital nursing department 3 pages
In the new year, with the improvement of department conditions, higher requirements are put forward for nursing work. We should take this opportunity to pay close attention to the quality of nursing service, strictly implement rules and regulations, strengthen professional and technical training and build a high-quality nursing team. Around the overall goal of the nursing department, orthopedics has formulated the following work plan:
First, highlight professional characteristics and create a nursing brand.
As a professional and technical industry, nursing should find a suitable position in the opportunities and challenges, and take the road of professional construction is the top priority of orthopedic nursing work. Focus on training 10 nurses on duty in the department to guide patients to carry out functional exercise. Further improve the means and methods of functional exercise guidance and adopt various forms of education to achieve results. It is planned to make functional exercises for common orthopedic diseases in _ _ _ _ _ _ _ _, and make a book with color pictures, so that patients can better understand the significance and methods of functional exercises.
Second, do a good job in quality management
1, in view of the difficulties and key issues in nursing work, set the work focus, and insist on integrating the humanistic nursing concept of "patient-centered" into more practical and specific work details.
2. Carry out, permeate and implement the standardized nursing quality standards in the whole work of each nurse, so as to make the nursing quality management have rules to follow and form a virtuous circle. Evaluate the quality of nursing from the patient's point of view, and take the patient's satisfaction as an important index to evaluate the quality of nursing, so that patients can really benefit from quality management.
Third, carry out standardized training
1, cooperate with the nursing department to establish standardized training for nurses. Nurses with different seniority and skills have different training, so that everyone can develop the habit of active learning.
2. Continue to pay special attention to specialized knowledge training, improve nurses' professional quality, adopt effective learning methods such as nursing business rounds and bedside demonstrations, and improve the form of business rounds. Let experienced old nurses give lectures to new nurses and impart nursing experience. When we encounter vague concepts, we discuss and solve problems together.
3. Conduct bedside nursing rounds every day, conduct secondary business study every month, conduct nursing operation demonstration and assessment once a month, and conduct teaching rounds once a month.
4. Encourage all nurses to participate in training inside and outside the hospital, exchange experiences and learn new technologies and knowledge.
Four, organize the nursing process and inform
1, reasonable. Nursing workflow is the basis for the smooth implementation of daily work. There should be a reasonable workflow to guide the daily work of nurses in basic nursing, specialist nursing and health education. It is planned to refine each link on the basis of the existing workflow of undergraduate course, which is feasible in clinical work.
2. Effective nursing notification is necessary for patients to cooperate. We will improve admission notice, posture, treatment, special precautions and specialist rehabilitation.
Five, earnestly implement the "patient-centered" service.
Complete the change of nurses' concept, and change the past "I want to serve" into "I want to serve". Improve nurses' etiquette and build their own nursing brand. "Patient-centered" service is specific to every detail of nursing behavior. Establish standards for every work link from admission to discharge.
Sixth, cultivate excellent teams.
Discover the advantages of nursing staff in departments, use their advantages to guide their work and give full play to their personal specialties. To establish team spirit, we should let them make achievements in collaborative work and give full play to their personal strength.
Let everyone participate in management to enhance their sense of responsibility and ownership.
Seven, do a good job of information transmission and file arrangement.
Every time I attend the morning meeting on the second day of the hospital meeting, I will convey the original information, and the department staff will convey and sign in. Store the distributed documents in categories for reference. It is planned to designate a special person to manage these documents. Strive to keep pace with the hospital and promote the construction of hospital culture.
Eight, to carry out the cost-benefit study of nursing.
Avoid the idleness and waste of resources, improve the utilization rate of resources and rationally allocate nursing resources. Quantitative analysis, with as little manpower and material resources as possible, to provide more health services suitable for social needs and obtain better economic and social benefits.
Summary of the work of hospital nursing department 4
According to the nursing work plan of the nursing department in the second quarter, the nursing work in this quarter was successfully completed as planned, as follows:
First, cooperate with the nursing department of our hospital to complete the "5 12 International Nurses' Day".
A series of nursing-related activities
1, blood pressure measurement technology and basic life support technology of cardiopulmonary resuscitation were examined one by one, and three outstanding personnel of the department, Lei Qingyun, Liu and Yao Xiaoke, were selected to participate in the examination of the hospital. Finally, Liu represented the department in the final and won the Excellence Award.
2. According to the non-allocation of nursing, Yao, Xiaoke and Tai Fengge were selected as two high-quality nursing pacesetters to participate in the selection of excellent nurses in our hospital. Although I didn't get a good ranking, I showed my personal style very well!
3. Actively participate in the selection of "quality nursing unit" in the hospital.
Second, actively welcome and cooperate with the hospital for the second time.
Internal audit inspection, in view of the existing problems, we have formulated rectification measures.
1. In view of the problems detected by various expert groups, actively find out the reasons and take effective measures to make up for them.
2. Organize nursing staff in departments to learn nursing internal audit and internal audit checklist. However, due to the uneven quality of personnel, the implementation of this work is not solid enough, and it needs to be strengthened in the next stage.
Third, the "safety goal" 100-day competition
1, organized nursing staff to systematically learn the knowledge about patients' safety objectives, and conducted a closed-book examination according to the nursing plan, with unsatisfactory results. After re-studying, they took a closed-book examination in the hospital, and there was no result.
2. The realization of patient safety goals needs to be strictly implemented, which is unambiguous, but there are still problems in the implementation of some clauses:
1), the doctor's advice handling system is not well implemented in the department, which requires the strong cooperation of the medical team, but there are also some situations such as poor communication and indifference. The next step is to communicate with the department director to solve this problem.
2) You should wear wristbands when you are admitted to the hospital, which has been done. However, during hospitalization, the wristband was seriously damaged, lost and fell off, and the nursing staff did not strengthen management. The patient's identity was not really checked as required during the examination, which needs to be strengthened in the next stage.
Fourth, according to the monthly nursing ward round plan, the department successfully completed the ward round task this quarter.
Five, the organization department nursing quality control personnel held three quality control meetings and four nursing safety analysis meetings.
Six, according to the nursing non-training plan, completed the training plan for nurses within five years.
Seven, in order to continuously improve the quality of pediatric nursing, we actively participated in and declared the pediatric quality control circle, and organized two meetings, one was the establishment of the quality control circle, the name and emblem of the circle, and the other was the selection of projects. Finally, after everyone's selection, the theme is "improving venipuncture technology and improving nursing quality".
Summary of the work of hospital nursing department 5 pages
Under the guidance of the nursing department, the director of the department, the help of the doctors in the department and the joint efforts of the nursing colleagues, the task was basically completed smoothly according to the target plan formulated at the beginning of the year. The nursing work this year is summarized as follows:
First, quality care.
With the in-depth development of high-quality nursing service, in addition to routine basic nursing and specialized nursing, our department has also strengthened nurse-patient communication and health education, and strengthened nurses' sense of responsibility. Really realize the importance of high-quality service from the heart, regard high-quality service as the bounden duty and duty of nurses, change passive service into active service, go deep into wards, understand patients' needs and improve the relationship between nurses and patients, and the satisfaction of departments is over _%.
We are in the process of nursing follow-up registration, and we will do this work well in the next step. It is expected to improve patients' satisfaction with the department through this work, thus improving economic benefits.
Second, the department quality and safety management
Quality and safety management is the eternal theme of hospitals and departments, and regular inspection and evaluation is the guarantee to improve nursing quality.
In order to improve the quality of nursing, the head nurse should give full play to the role of the members of the quality control leading group in basic management and quality management on the basis of summing up the previous work experience, and combine with the actual situation of the department to achieve monthly planning, weekly arrangement and daily focus.
In the quality management of basic nursing, we should strictly implement nursing operation norms, strengthen inspection and ensure implementation.
The department insists on weekly nursing quality inspection, analyzes the reasons for the deficiencies in the inspection, strengthens the service consciousness, quality consciousness and safety consciousness of nursing staff through in-depth and meticulous ideological education, and formulates practical improvement measures.
We revised the nursing routine and workflow of various diseases in our department, and conducted training and learning.
Improve professional quality and comprehensively optimize nursing service. According to the requirements of the hospital nursing department on the classification and grade standard of nurses, we should strengthen the training of basic theoretical knowledge, professional knowledge and technical operation of nursing specialty, improve the practical working ability of nurses at all levels, train responsible nurses, and improve the comprehensive quality and professional ability of nursing staff.
In the first half of the year, the examination scores of nurses at all levels reached the qualified standard, and two comrades achieved good results in the top three of the corresponding levels.
Strictly implement the responsibility system and holistic nursing, and fully implement apn scheduling method and flexible scheduling.
Fully implement the duties of nurses.
It integrates professional nursing, disease observation, assistance in treatment, coordination and communication, health promotion and psychological nursing to provide patients with all-round, whole-course and continuous nursing services.
Close observation of patients' condition, timely communication with doctors, communication with patients, health education and rehabilitation guidance for patients, and psychological care.
Deepen the hierarchical use of nurses, assign responsible nurses according to the patient's condition, nursing difficulty and technical requirements, and the critically ill patients are responsible by nurses with high seniority and strong ability, reflecting the energy level correspondence.
Strengthen patients' health education. The responsible nurse should give health education at least 1 time every day, and explain the patients in detail according to the treatment and nursing routine and special diet of common diseases in the department.
Strengthen management, ensure nursing safety, strengthen the management of key links and critically ill patients, and improve the nursing process and management evaluation procedures.
Strengthen nursing safety management. Each quality control team conducts weekly inspection, conducts monthly investigation of nursing safety hazards, analyzes and discusses the causes of nursing errors and nursing adverse events, analyzes the reasons, draws lessons, and puts forward preventive measures and improvement measures.
According to post management, the performance of post responsibilities is assessed as the basis of performance appraisal.
Nurses perform their duties according to evaluation criteria.
Strengthen the implementation of the core system of medical safety and various nursing operation norms, processes and routines.
Third, personnel management and training.
In the past 20 years, there have been _ new nurses and _ left nurses in general surgery, with a certificate-holding rate of _%.
The department has carried out planned and standardized pre-job training for new nurses, and all new nurses can adapt to their jobs as soon as possible.
Based on the rejuvenation of undergraduate nursing staff, the department has formulated a detailed hierarchical training plan for personnel and earnestly implemented it, and further consolidated the "three basics" knowledge and specialist skills through morning questioning, business study, nursing rounds and operation training.
Support and encourage nurses to continue their studies. In the early stage, a nurse participated in the training of mobile nurses in the hospital. According to the situation, the department sent _ nurses to the emergency department to study, each of them studied for one month, and made corresponding study reports after returning to the department, which achieved good learning results.
According to the plan, there are _ people going out for further study for _ months.
Fourth, the establishment of the top three.
In the past two years, our hospital has been preparing to upgrade to a tertiary hospital, leading the general nursing staff to study and standardize their work according to the tertiary standards.
Standardize all kinds of nursing documents, formulate personnel training plans, clarify the job responsibilities and standards of each post, standardize the goods management process, formulate nursing rules to follow, further standardize and unify all nursing work, and check the results in the first half of the year. The preparation of our department is still at the forefront of the hospital.
Verb (abbreviation of verb) open source and reduce expenditure
In the previous special rectification activities in the industry, we felt that standardizing the management of consumables and articles in the department was of great significance to the department. We regularly check the department's trial consumables, water and electricity, put an end to waste, and constantly strengthen the department staff's awareness of saving.
Have shortcomings:
1, due to the young nursing team, junior qualifications, lack of clinical experience, critical thinking and foresight, and serious solidification of thinking, the work innovation and experience summary ability are insufficient.
2. Due to personal reasons, I have been taking various exams in the first half of this year, so the management of departments has declined, resulting in a certain degree of decline in nursing quality compared with last year. In the first half of this year, there were * * * cases of nursing adverse events, including _ cases of catheter falling off, and the rest were caused by human factors.
3. Since the implementation of the responsibility nursing, most nurses have been able to actively abide by the relevant rules and regulations to carry out various operations, but some nurses are still thinking casually and taking it for granted in their work, lacking sufficient cautious spirit, which leads to the failure to fully implement the responsibility nursing and reduces the quality of nursing.
4. Some nurses are introverted and lack communication skills, which needs to be further improved.
5. There is still a gap between the overall professional level of department nursing and the standards of specialized centers, especially the professional knowledge and skills of young nurses need to be further strengthened.
6, nursing scientific research ability is not strong, habitual thinking is serious, lack of innovation consciousness in work, lazy thinking in writing articles, lack of self-motivation, always think that they can't write, learning is too slow.
Next step:
1. Revise the study plan, search for information according to the existing problems, conduct appropriate training, strengthen guidance at work, break the habitual thinking, apply advanced work concepts to work, sum up experience in time, and blaze new trails.
2. Put into work, increase nurses' working motivation, enhance quality awareness and safety awareness, formulate measures, sum up experience, and minimize the incidence of adverse events in the second half of the year.
3, continue to strengthen the overall nursing responsibility system, give full play to the role of the responsibility team leader, adopt a certain two-group appraisal incentive mechanism, stimulate the enthusiasm of staff, give full play to the subjective initiative of nurses, and at the same time strengthen the cultivation of cautious and independent spirit, and conduct appraisal at the end of each month.
4. Mobilize the spirit of mutual help and friendship among nurses in the department, extroverted nurses actively help introverted nurses, and department personnel * * * Qi Xin work together to enhance communication. The head nurse pays more attention to special personnel in a special period and gradually changes, making the atmosphere in the department more harmonious, communicating more fully at work and improving patient satisfaction.
5, strictly implement the study plan, study and train with good quality, according to the level and actual situation of the department staff, after the half-year exam, continue to formulate monthly morning questions, assess on time, and will continue to send personnel to study.
6. It is planned to invite comrades with high level of writing articles in the hospital to give lectures in the department to improve nurses' learning enthusiasm. Through face-to-face study, nurses' writing ability will be improved to a certain extent, and articles will be published in the second half of the year.
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