In the video, a subway station staff member asked the old man to show his health code. Wearing a mask, the old man shouted, "You didn't give it to me. Who gave it to me?" The old man is a little excited. In the video, the conversation between the waiter and the elderly about the health code is about 1 minute. On the one hand, the waiter repeatedly asked for the health code, on the other hand, the old man stressed several times that no one gave the health code, and finally the old man pointed to the waiter and called each other "very rude."
In the second video, a subway security inspector asked the old man to show his health code. The old man was still emotional and repeatedly stressed that no one had given him the health password. In the third video, the old man tried to enter the gate and was stopped by the subway station staff. The old man even said, "You have nothing to find."
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The Metro Group responded to this matter.
On August 8 14: 50, Metro Group responded to this matter through the official WeChat account.
In the notification information, Metro Group briefly reviewed the incident. At about 7: 50am on July 28th, an old man was asked to show his personal health code or epidemic permit when he passed the subway security checkpoint at Lushun Station on the subway 12 line, but the passenger failed to provide it and insisted on entering the station. Security personnel catch up with passengers to dissuade them. The passenger was emotional at the time.
Station attendant immediately arrived and explained to the passenger that he had to show relevant valid certificates before entering the station during the epidemic. The passenger claimed that his hearing was impaired and he could not hear clearly what the staff said, and asked the staff to speak loudly. During this process, the passenger became more excited, and then the staff contacted the police in the station. After understanding the incident, the police explained the relevant regulations during the epidemic. The passenger said that he was emotional at the time and apologized for this behavior.
In the circular, Metro Group said that it is right for station staff to strengthen management at present, but the working methods of station staff are improper. First, the staff did not make it clear about the relevant provisions of the station inspection health pass code; Second, the service for special people is not in place. We criticized and educated the station staff. Through this incident, we let more station staff understand that the service industry should be service-oriented, provide services in place, serve passengers enthusiastically and sincerely, pay attention to working methods and take special services for special people.
In view of the situation that the elderly can't use the health code, we will take various ways to help the elderly take the subway, further strengthen internal management and training, and put an end to similar incidents. We urge the general public to supervise.
Peninsula Morning News-The old man refused to take the subway without showing his health code! Dalian Metro responded.