Complaints hotline of Health and Wellness Committee 12320- 1

12320 is a complaint from the National Health and Family Planning Commission. 12320 The health hotline adheres to the service concept of "building a health consultant around the people", and accepts citizens' advice, complaints and suggestions through telephone, Weibo WeChat and portal websites, including health policy answers, health knowledge consultation, vaccination consultation, smoking cessation consultation and intervention, medical service complaints, illegal medical practice reports, public health emergencies reports, health care and so on.

If no settlement can be reached through consultation, it may apply to the relevant institutions for mediation or arbitration, or bring a lawsuit to the people's court.

A prosecution shall meet the following conditions: the plaintiff is a citizen, legal person and other organization that has a direct interest in the case, has a clear defendant, has specific claims, facts and reasons, and belongs to the scope of the people's court, and the people's court in the litigation place has jurisdiction. How many kinds of prosecutions are there? There are two ways of prosecution, written and oral, mainly written, that is, the plaintiff should submit a complaint to the court and submit a copy of the complaint according to the number of defendants. If it is really difficult to write a complaint, the court can file a complaint orally, and the court will record it and inform the other party.