1. Department medical ethics inspection report
In order to strengthen the construction of medical ethics, improve the professional ethics quality and medical service level of medical department and related personnel, and establish a standardized and effective incentive and restraint mechanism for medical personnel, according to the Guiding Opinions on Establishing Medical Ethics Evaluation System (Trial) forwarded by xx County Maternal and Child Health Hospital, combined with the relevant situation of our department, the report is as follows: 1. Implement Scientific Outlook on Development.
Establish a socialist concept of honor and disgrace, strengthen the construction of medical ethics, improve the professional ethics of medical staff, check and record medical ethics of medical staff, standardize medical service behavior, improve medical service quality, improve medical service attitude, optimize medical environment, strengthen education, improve system, strengthen supervision, be strict in discipline, establish new industry trends, and build a harmonious doctor-patient relationship to better serve the health of the broad masses of the people.
Basic principles: Medical ethics evaluation should adhere to the principles of seeking truth from facts, objectivity and fairness, and adhere to the combination of qualitative evaluation and quantitative evaluation.
Second, medical ethics is the foundation of integrity, the revitalization of the move
Strengthen the construction of medical ethics, consciously correct the industry style, and truly solve a series of problems encountered by ordinary people in seeing a doctor. Of course, there are many reasons why it is difficult to see a doctor. Undeniably, some medical behaviors really make people dissatisfied, such as prescribing large prescriptions; Not enthusiastic about patients; Lack of sympathy directly affects the vital interests of patients. Personally, these behaviors that harm patients' interests do not exist in our department, but there are still some places where services are not thoughtful enough in our work.
Thirdly, the study of medical ethics is an important part of ideological education and spiritual civilization construction.
As a medical service provider, we should implant the concept of medical ethics into our minds; Keep it in our minds and engrave it in our bones; Infiltrate into our blood. To learn medical ethics, we must know clearly; Pay attention to it ideologically; Obey in behavior. Deepen our moral consciousness and moral concept; Promote the overall improvement of medical ethics and medical technology. Insist on taking patients as the center and deepen quality service. Be careful at work. Correct attitude. Strengthen responsibility. Implement the discipline rules and regulations of hospitals and departments. Strengthen the study and application of communication skills with patients and medical staff.
2. Department medical ethics inspection report
According to the spirit of the relevant notice from the Health Bureau, our hospital carried out the study and discussion on the Implementation Plan of Democratic Appraisal of Political Work and Moral Fashion Activities in Medical and Health Institutions in the whole city in, and implemented the activities to all departments. Taking the appraisal activity as an opportunity, while studying and implementing the Code of Conduct for Employees in Medical Institutions, the hospital should carefully find out the problems and shortcomings existing in the hospital, firmly establish the service consciousness and people-oriented work purpose ideologically, handle the relationship between social benefits and economic benefits, promote the further harmony between doctors and patients, and further improve social satisfaction. In order to do a good job in professional ethics evaluation, our hospital randomly distributed 50 questionnaires and followed up 20 patients to listen to the opinions and suggestions of patients and their families. The activities are reported as follows: 1. Existing problems.
1. The window service is not in place, such as incomplete printing and insufficient explanation of the charging documents at the charging office, which leads to misunderstanding of patients.
2. The shortage of drugs in pharmacies lags behind, which affects clinical medication. The patient has an opinion. The concept of adverse drug reaction monitoring is poor.
3. Preventive use of antibacterial drugs, the problem has not been fundamentally solved. Medical staff's aseptic concept and awareness of controlling hospital infection need to be strengthened.
4. Some patients reported that some gynecological treatment items were expensive.
5. Some doctors and nurses don't explain some examination and treatment items in detail enough, which affects patients' trust in the hospital and treatment compliance.
Second, the rectification measures
1. Warm service. Give full play to the tradition of high-quality service in private medical institutions, strengthen etiquette training for medical staff, carry out smiling service and one-stop service, train new nurses for a certain period of time, and have special personnel to give lectures. The window staff are required to be patient and meticulous when communicating with doctors, nurses and patients, strengthen their self-cultivation, avoid conflicts with patients and create a harmonious doctor-patient environment.
2. Strengthen the informed consent system. For all examinations and treatments, medical staff have the obligation to fully communicate with patients, provide scientific medical advice, respect patients' right of informed choice, and make the fees reasonable and transparent, and explain them item by item. All charging items are open and subject to supervision by the masses.
3. Strengthen the training and supervision of medical staff's aseptic concept. From standardizing hand cleaning to various aseptic operations, medical waste treatment, disinfection and sterilization of articles (including indoor), management of operating rooms and treatment rooms, we should put an end to pollution dead ends, seize the opportunity of studying the management methods of clinical application of antibacterial drugs, establish the concept of rational drug use, and gradually reduce the preventive use of antibacterial drugs in general surgery, so as to reduce the occurrence of antibacterial drug resistance and reduce medical expenses.
4. Carry out "three basics and three strictness" training, standardize every nursing operation, implement high-quality nursing service, and innovate. Hospital leaders do not regularly check, find deficiencies, and urge rectification. Strengthen the study of medical services, purposefully strengthen all kinds of emergency rescue skills, carry out lectures and self-study in combination with their own work, and put the medical safety of patients in the first place.
3. Department medical ethics inspection report
Through an unannounced visit to our hospital some time ago, I deeply reflected that we really need some improvement in our daily work. First, strengthen political and ideological study, implement the idea of serving the people wholeheartedly, take love, carefulness and responsibility to heart, truly love and respect their posts, take patients as the center and take patients' needs as the starting point. Always accept the supervision of the people. Medical ethics is the foundation of the hospital, the foundation of honesty and the foundation of revitalization. As a toll collector, I face different faces every day, smile and sit in front of the computer, mechanically repeating the simple operation of charging once and paying once. I don't need high technical content, and I don't have to bear huge life pressure like doctors in other departments. This may also be the charging work in everyone's eyes. In fact, the work of toll collectors is not only to collect money, but also to ensure accuracy. The toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will give patients a spring service in the shortest time and be satisfied with the charge. In my usual work, there are still some places where I don't care enough about patients. Because of my limited working ability, I just try my best to do my own job and don't care enough about things outside of work. Financial work should be done daily and monthly, so that hospitalized patients can audit their accounts. For the charging items that patients don't understand, it is necessary to give patients a reasonable explanation and increase the transparency of charging work, but it is really difficult to satisfy patients with overwork.
Medical ethics research is an important part of ideological education and spiritual civilization construction. As a medical toll collector, I should let the idea of medical ethics take root in our minds. Keep it in our minds and engrave it in our bones; Infiltrate into our blood. To learn medical ethics, we must know clearly; Pay attention to it ideologically; Obey in behavior. Deepen our moral consciousness and moral concept; Promote the overall improvement of medical ethics and medical technology. Insist on taking patients as the center and deepen quality service.
In the future work, I will do the following:
1, further improve service level, reduce errors, ensure service quality and satisfy patients. Patient satisfaction is a compliment to my work.
2. Seriously study medical insurance knowledge, master medical insurance policies, and cooperate with medical insurance departments to make preparations for real-time credit card swiping according to hospital requirements.
3. Strictly abide by various charging systems to ensure that the money certificate is consistent; Strengthen communication and cooperation with various departments, make full use of the existing resources of the hospital, serve patients and contribute to the development of the hospital.