Bank work plan [3]

Tisch

First, focus on customers and do a good job in settlement services. Customers are the source of our existence. As the sales department and external window, the quality of service directly affects the credibility of our bank.

1. We will continue to implement the "first inquiry responsibility system", "full-time service", "standing service" and "three-tone service" that our bank has always advocated, so as to ensure that every employee can treat every customer patiently and satisfy customers.

2. With the intensification of competition in the financial industry, customers' requirements for banking services are getting higher and higher, which is not only reflected in counter services, but also in our service varieties. In addition to continuing to do a good job in the agency settlement of public utility fees, taxes and fees, financial charges, traffic fines, bsp aviation agency and other businesses, we should also do a good job in the expressway network charging business, open-end fund acquisition business, securities business and other businesses that will be opened next year to improve our competitiveness.

3. Actively strengthen contact with personal business, participate in personal business, be familiar with personal business, and better serve customers. Although I have been working on the integrated business system, I have not been able to achieve real integration for various reasons, which is the lack of work in my sales department.

4. Taking banks as the classroom, a lecture on bank settlement methods will be held next year, which will increase people's financial knowledge, let customers know more about banks and get in touch with them at close range, so as to integrate into our business.

5. Continue to do a good job in telephone banking, self-service banking and online banking, and promote the use of online banking to quality customers.

Two, strengthen the management of internal control system, prevent risks and ensure the quality of work. With the increase of financial crimes in recent years, we have higher requirements for operational norms and system implementation.

1, urge the science and technology department to replace the computer interface of our business department as soon as possible, and then implement the division of powers in strict accordance with the requirements of the integrated business system, with one post and one card, so as to enhance the rigidity of system implementation and improve the binding force.

2. Further strengthen the internal control and external defense of important links and positions, focusing on account management (ensuring the quality of the account opening unit of the Bank) and on-site service.

3. Further strengthen the accounting cashier system, strictly implement and check the accounting cashier system, and standardize the use and custody of accounting seals and blank important vouchers.

4. Focus on payment cipher sales, ensure the security of bank-enterprise settlement funds, and further improve the means for banks to prevent external settlement risks.

5. Standardize the business operation process, strengthen the daily inspection system of the chief accountant, find hidden dangers in time, reduce errors and put an end to settlement accidents.

6. Seriously perform the business guidance and inspection of the branch.

7, do a good job of regular assessment of accounting quality.

Five, people-oriented to improve the overall quality of employees. Staff quality is the foundation of bank development. Under the current situation of frequent personnel turnover, our business department urgently needs a high-quality team.

1, be a good citizen. Banking sounds beautiful, but it is full of competition and risks, so you need to have certain psychological quality and cultural accomplishment when you come to our sales department. In employing people, it is necessary to give full play to the ability and potential of employees and determine suitable positions, thus improving the enthusiasm of employees.

2. Strengthen business training, which is also the most urgent next year. Now the training plan has been submitted to the personnel department, and it is ready to train the basic knowledge such as cashier system, payment and settlement methods, accounting system of integrated business system, new accounting subjects and various emerging businesses.

3. In the case of personnel shortage, it is still necessary to strengthen on-the-job training, not only to participate in next year's technical competition, but also to improve the professional level of employees.

4. Be diligent in the ideological work of employees, care for and encourage employees, and enhance their psychological quality.

5. Carry out job rotation in a planned and purposeful way, and train every employee to change from single operation to mixed multi-function.

extreme

First, earnestly perform the dual functions of "party office" and "office" and pay close attention to the implementation and enforcement of various systems.

At present, all the work is very heavy, and the task of reform and development is very arduous. Therefore, as an office that performs the dual functions of "Party-run" and "Operation-run", it must closely focus on the central work of the Party Committee, highlight key points, strengthen services, improve the working mechanism of Party-run, actively promote the institutionalization and standardization of Party-run work, decompose important documents, meetings and decision-making arrangements into projects in time, implement specific contractors, clarify responsibilities and specific requirements, and conduct it regularly or irregularly. To investigate and deal with the matters instructed by the leaders, it is necessary to "check the batch, check the fruit and report the fruit". Form a good atmosphere for the two-line operation of "Party Office" and "Bank Office". All work items should be implemented, connected, promoted and managed together to ensure the smooth and timely and effective connection of information channels between leaders and departments, between departments and between banks at higher and lower levels. It is necessary to do a good job in letters and visits in the new period, improve the register of letters and visits and the supervision list, seriously solve and answer the problems reflected by the visiting masses, and actively create a relaxed and good business environment for the development of various businesses in the whole bank.

Two. Carry out information research closely around the working ideas of the whole bank.

At present, the focus of the plan is to investigate the withdrawal of "decentralized loans", the expansion of market insurance agents and the disposal of non-performing assets in enterprise restructuring. The second is to carry out information and research closely around the needs of service leaders. First of all, it is necessary to provide information to the leaders of the superior bank in a timely manner, focusing on the implementation of the spirit of various meetings of the superior bank, the development of business management in various periods, and the new practices of the grassroots bank. Secondly, the research should be oriented to the grassroots and serve the leaders. The office should organize competent personnel, sum up good experiences and practices in grass-roots work in a timely manner, reflect new situations and new problems in the work, and strive to provide a survey material with accurate data, thorough analysis and strong pertinence every quarter, so as to provide services for leading scientific decision-making in the next step. Third, focus on the hot spots, key points and difficulties in business operation.

At present, the development speed of various businesses in the whole bank shows a good growth trend, and new situations and problems constantly appear in the work, which requires us to grasp the pulse of the times, report to the leaders of the bank in time through research, and feed back to the grass-roots banks, so as to keep information research at the forefront of the business.

Third, strive to improve the quality and efficiency of document management and ensure the implementation of the work.

Official documents are the basic tools and important carriers for banks at all levels to carry out official activities, and also the concentrated expression of the management level and work efficiency of banks at all levels. In order to realize the scientific, standardized and efficient management of official documents, play a role in improving the management level of organs and promoting business development, we should focus on three improvements.

First, strengthen system construction, and lay a solid foundation for the operation of official document management. Reasonable system and perfect rules and regulations are the important basis to ensure the quality and level of official document management. According to the Official Document Management Measures of the Head Office and relevant regulations, a series of rules and regulations covering official document processing, auditing, receiving and dispatching, confidential information and message management were formulated in time, and a relatively perfect official document management system was actively constructed.

The second is to strengthen process control and improve the quality and efficiency of official document management. In view of the fact that the quality of official documents in China is not high at present, in the future, we should focus on the examination, countersigning, content and writing of official documents, strictly stipulate the confidential content of official documents, effectively strengthen the management of signing and approving confidential documents and all circulation links, and effectively improve the speed of official documents circulation.

The third is to strengthen the supervision and supervision of official documents. Further refine the inspection procedures, establish a check card, define the inspection responsibilities, inspection contents, delivery time, completion time, and host offices, strive to improve the supervision work, gradually realize the institutionalization, standardization, and scientificization of the supervision work, improve the work effectiveness, and ensure the smooth implementation of government decrees and the timely and correct implementation of all work in the whole bank.

Four, the plan is detailed and clear, and the leaders do a good job of supervision.

Strengthen file management and strive to improve the level of file service. In recent years, the archives management of local branches has actively innovated service means to meet the needs of business operation and reform and development of the whole bank, and has continuously improved the standardized management level of archives, which has achieved remarkable results. However, due to the lack of guidance and objective conditions for the file management of grass-roots banks, the file management of grass-roots banks generally cannot keep up with the needs of the current situation, which is manifested in incomplete hardware facilities, failure to file official documents according to the system requirements, and low quality of personnel.

In view of these problems, in the future, on the basis of continuing to do a good job in archives management, the bank will focus on strengthening the guidance of archives management in grass-roots banks, strengthening the utilization of archives resources, improving the electronic level of archives management and the service value of service level, managing and using archives well, actively cooperating with various business departments to make full use of historical materials, and regularly forecasting and analyzing business operations, so as to provide scientific basis for correct decision-making by bank leaders in time.

The development of banks is of great benefit to the development of the country, and we must realize the current situation. Only when the banks operate normally will we have greater development. These are the things that we must do well. In the continuous development, these are the needs of our work. In reality, we must do all this well. In the past, we attached great importance to the development of banks and made more progress in sustainable development, which is the basis of our growth. I believe our country will be more prosperous!

Tisso

First, focus on customers and do a good job in settlement services.