202 1 summary report on quality nursing service
How time flies! I've been working for eight months in a blink of an eye. Looking back on these eight months, I feel bitter and sweet, and my heart is filled with emotion!
Last July, I walked out of the university and officially entered the nursing post. Excitement is mixed with panic. After all, this job is about dealing with patients and life, and many things can't be ignored. Especially for our new employees, the operation process is unfamiliar, the professional knowledge is not solid enough, and the probability of making mistakes is greater, so the heart is always very uneasy. After more than eight months of training, I realized that patience, carefulness, love and self-motivation are the necessary qualities to become a qualified nurse!
Patience is the foundation of work. We do repetitive and tedious things every day, and it is difficult for impatient people to stick to this job. Every day, we receive new patients. From the time the patient is admitted to the hospital, we should do admission education. Seemingly simple education needs to be repeated countless times every day. We need to be patient if we want to do it equally well every time. In daily work, patients also have many things they don't understand. In the face of their questions, we should answer them patiently. Although we have answered countless times, we should regard each answer as the first answer. Patience is also reflected in all aspects of work. If you want to do a good job, patience is the foundation.
Careful is the key to work. The more complicated the work, the more careful we should be. From checking doctor's advice, dispensing, adding medicine, hanging medicine, various treatments, writing nursing records and other seemingly simple workflow. But every process can't be ignored. A little carelessness will lead to mistakes, especially in medication, which will cause harm to patients, affect the relationship between nurses and patients, and cause great mental pressure on themselves.
Love is a bridge to maintain a good relationship between nurses and patients. As medical staff, we should be caring, always care about patients at work, communicate with their families, put ourselves in patients' shoes when they have negative emotions, and understand them. Emotions are mutual. When we treat them with care, they will understand our work. They will also understand what we have not done in our work, and the doctor-patient relationship will be better.
Self-motivated is the embodiment of one's own value in work. As the saying goes, "it is never too old to learn", and the professional knowledge and technology of nursing are also being updated day by day. We should keep pace with the times, learn new knowledge, not be complacent with the status quo, but improve our professional skills, so that we can work with ease. For a new employee, self-motivation is necessary. There are too many things to learn, so always keep a self-motivated. Only in this way can we learn more, perform various operations for patients more accurately and skillfully, and patients will be more satisfied with our services.
Patience, carefulness, love and self-motivation are all necessities in nursing work. As a new employee who has been employed for less than a year, there are still some areas that need to be strengthened, but I will keep these in mind and become a qualified nurse as soon as possible!
202 1 Summary Report on Quality Nursing Service II
Spring flowers and autumn fruits, cold and summer exchanges, we will usher in another spring. Through one year's efforts, all the nurses in obstetrics and gynecology successfully completed this year's task, and * * * treated about 1346 inpatients in obstetrics and gynecology, including about 6 14 operations (including obstetrics and gynecology operations), welcoming about 627 newborns (including surgery and natural delivery), creating benefits for the hospital of1800,000. Although the work is very heavy, but no one shouted bitter and tired, still stick to their posts. The nursing work of 20__ is summarized as follows, and its experience and lessons will guide our future thinking and lead all nursing staff to improve their nursing level.
First, adhere to the law as the criterion, practice according to law, and improve trust work.
Today, with the increase of medical disputes, the psychological and social pressure of nursing staff is gradually increasing. However, as a manager, it is the responsibility to practice correctly according to law, strictly assess the nurses who have just obtained professional qualifications, and not allow themselves to work shifts, which not only ensures the quality of nursing, but also ensures the rights and interests of patients and the quality and quality of the nursing team. The two newly recruited nurses have obtained professional licenses this year, which ensures the process of treating patients.
Second, adhere to hospital standards and improve management.
All kinds of meetings were held as scheduled, and through standardized management, I really understood what to do and how to do it. Regular meetings are held once a month. Mid-level courtyard weekly meeting once a month; Check and summarize the nursing work once a month; The quality control meeting is held once a month; Satisfaction survey department once a month, nursing organization rounds once a month, business study at least once a month, nursing theory examination once a month, undergraduate course room once a quarter, operation examination once a quarter, all meet the standard requirements. Through these activities, nursing problems have been found and rectified in time, so that all nursing work is gradually standardized and standardized, and the quality of nursing has been greatly improved.
Three, adhere to the people-oriented, patient-centered humanized nursing, improve service.
All nursing staff gradually strive to provide better services for patients and make them feel satisfied from the bottom of their hearts. Over the past year, the nursing staff in the department have been patient-centered, insisting on sending the parturient out of the hospital in obstetrics, giving a bowl of sweet wine and eggs free of charge after delivery, and subsidizing migrant workers 100 yuan to evaluate their ID cards, so that the patient satisfaction has always remained above 90% and nursing disputes have been zero.
Four, adhere to the quality of nursing as the main line, improve the quality of nursing work.
It is a well-known truth to seek development by quality. We should conscientiously implement two-level network management, with clear responsibilities and clear division of labor. It is necessary to adhere to weekly and monthly self-examination, spot check and assessment, timely feedback and timely rectification. In the morning meeting, you should always ask questions about the "three basics" theory, especially to check the nursing records in time, and give timely feedback to those who are not standardized, so as to improve the quality of nursing records month by month. When problems are found, put forward and correct them in time to prevent them from happening again. The problems in a year mainly include the following aspects:
1. The professionalism and management level of nursing managers need to be improved, and the awareness of management innovation is not good.
2. The enterprising spirit of nurses is not fully mobilized, and they often do it passively.
3. Scientific research is a weak item in nursing management.
4. The overall working ability of nursing staff needs to be improved.
202 1 Summary Report of Quality Nursing Service 3
_ _ _ is the year when the quality of medical care travels a thousand miles. With the attention and support of leaders at all levels and under the careful guidance of Yang Zong, we have carefully studied the nursing quality management norms and hospital re-evaluation guidelines. In view of the problems existing in the supervision of the municipal expert group in _ _ _ and the problems found in the usual work, together with Yang Zong, we have carried out nursing quality control on the nursing activities in our hospital, which has continuously improved the nursing quality, but there are also many problems, which are summarized as follows:
(a) improve and modify the management system, system responsibilities, assessment standards, nursing routines and safety measures.
1. Revised the dynamic schematic diagram of hospital nursing management system in. According to professional title, age and department, the dynamic table of nursing staff was established respectively.
2. The grading standard for comprehensive quality inspection of all subjects in the hospital has been revised and implemented. The assessment has been strengthened, and the comprehensive assessment is linked to the benefit salary. It was planned to combine individual assessment with comprehensive assessment, but the individual assessment failed to be implemented.
3. Improve the routine nursing of obstetrics and gynecology.
4. The nurse-patient communication system and the questionnaire of patients' satisfaction with nursing work were established and included in the assessment.
5. The occupational protection measures for clinical nursing staff were formulated and distributed to all clinical departments, requiring the head nurse to organize the medical staff in the department to study hard.
6. The registration form of stabbing of clinical nurses has been completed, and it can be used in clinic at any time as long as it is approved by the leaders.
7. According to the types of aseptic packages in each department, make the corresponding aseptic package exchange register.
8. The purchase plan of nursing technical operation training tray materials was not purchased, but the head nurses of all departments were required to organize young nurses to conduct nursing operation skills training and assessment on a regular basis.
9. Completed the three basic theories of nurses 1 time, four nursing technical operation examinations, two business lectures1time, two business rounds and teaching rounds, two regular comprehensive assessments1time, and four quality analysis meetings.
(two) love their jobs at work, serious and responsible, bold management, always put nursing safety in the first place, pay attention to nursing details management, regular and irregular rounds.
Whether you are on duty at work or on administrative duty, you should stick to your posts, patrol departments, find out potential safety hazards and eliminate them in time, and communicate with patients or their families in time if there are signs of disputes, so as to gain their trust, calm down dissatisfaction and prevent several disputes. Quality evaluation and quality analysis are reported to all departments in the form of regular meetings and written feedback, and the results are reviewed so as to find and eliminate potential safety hazards in time. For example:
1. Whether the rescue materials and medicines on ambulances and rescue vehicles of various departments are complete, whether the placement position is fixed, whether it is the best placement position, whether the validity period is eye-catching, whether the connector of oxygen bag catheter is exposed, and whether a pair of infusion glue lines or a seemingly inconspicuous infusion sticker are prepared should be checked one by one.
2. When the patient or his family members are found to put liquid on their own in the next ward, they should immediately feed back the potential safety hazard to the head nurse and nursing staff, and immediately check whether similar phenomena appear in other departments.
3. When the rescue record is found to be untrue, inaccurate in words and inaccurate in recording time, immediately explain to the head nurse and young nurses how to write the rescue record of critically ill patients, attend the teaching rounds of the department in person, make full preparations before each round, read a lot of relevant materials, get the approval of nursing staff in clinical departments, and expand their knowledge. Take photos on the spot to enrich the software information left by the nursing department.
4, found that aseptic package lost and clinical aseptic package failure, can't find the reason or push to take off each other, immediately according to each department without military package type to develop the corresponding aseptic package exchange register, to prevent similar phenomena from happening again.
Not long after receiving the phone call on the weekend morning, the administrative duty immediately went to the department and left a patient who was dissatisfied with getting on the tricycle without saying hello to the medical staff. After communication, the patient immediately paid the hospitalization fee and was willing to continue hospitalization. After dinner, when she was transferred to the ward, she found that three first-class patients, including this patient, were arranged in the ward far away from the medical office, without accompanying beds and chairs. The companion of this first-rate patient is an old woman. If she keeps vigil in the ward, she will be herself. After nearly two hours of communication with the families of these three patients, I patiently answered the patients' questions. After gaining the trust of the patient's family, I asked the young family members in other beds to take care of the patient, asked the nurses on duty to strengthen the midnight patrol, and left the office phone number with the family members, which ensured the safety of my administrative duty at night and eliminated the signs of disputes.
202 1 Summary Report of Quality Nursing Service 4
Last week, I was just appointed as the deputy head nurse in the hemodialysis room. As a nursing management position, although I have worked in the clinical front line for many years and my business is skilled, there is still a big gap between the scope of work and the duties of the head nurse. When I was at a loss and didn't know where to start, Director Wan of the Nursing Department seemed to find my mind. She smiled and said to me kindly, "You are the head nurse, and it doesn't matter if you have no bottom. We will hold a training class for head nurses next week. You must arrange the work of the department and be sure to participate! " . Great! I seem to see a light in the dark. What am I afraid of? I have Director Wan of the Nursing Department and many excellent head nurses as my role models. There is nothing I can't overcome to train the head nurse (hemodialysis room).
Back to the department, I looked at the duty watch. The employees in our department are very nervous. There is also a nurse on maternity leave. The head nurse changed shifts normally. Four nurses have to work in two shifts a week. The former head nurse is going to be transferred, and the schedule is even more tense. How can I have time to attend the training class? While I was meditating, Cory's teacher said to me, "It doesn't matter, just go to the training class, there are us in the department!" " "Really, this sentence makes me very moved. I will cherish this learning opportunity, improve my management ability and make our department an excellent department.
The first class of the training is Director Wan's class. Director Wan's classroom language is humorous and easy to understand. I have always enjoyed listening to her classes. Among them, Director Wan introduced "What kind of head nurse do nurses like?" I feel deeply because I really want to be a good head nurse who can treat me as a bosom friend. After listening to Director Wan's introduction, I made up my mind to do a good job in humanized management, respect, love, care and understand nurses, so that every nurse can grow up in our collective. The second class is a special training meeting of West Point School of Administration of Hong Kong Liancheng International Education Group, and Professor Deng Chengwei, a senior lecturer, was invited to the school. That class is very helpful for me to think about ways to solve problems, emphasizing the implementation of results, analyzing what the results are with typical cases, and drawing three important conclusions: tasks are not equal to results, attitudes are not equal to results, and responsibilities are not equal to results; Next, director Wu Wenxiu gave a speech. Director Wu taught us the art of nursing management with many philosophical stories. Director Wu's lecture was very comfortable and enlightening. Next, Director Zhang Fengqin and Director Zhang Ailian gave us two lessons on nursing quality management and daily management of head nurses, which gave me an intuitive understanding of the specific work of head nurses.
This training will teach me how to behave and how to do things. In short, the highlights and inspirations in my study are profound and many. Through this training, I have gained a lot and greatly improved myself.
First, there is a new understanding of the art of nursing management;
Second, many of them can be used as my motto to inspire me to make achievements in ordinary jobs;
Third, it is of great help and guidance to my present work.
202 1 summary report of quality nursing service 5
As nurses in hemodialysis room, we should sympathize with patients, especially patients with maintenance hemodialysis. They have to tie the dialysis surface to survive. In fact, this is a more painful life. Great changes have taken place in their social life, work and family relations, and they are worried about their life, prognosis, career and future. In addition, the pain, repeated puncture, economic burden, sexual dysfunction and other problems caused by blood access surgery can be transformed into mental burden, which makes patients appear depression and rebellious behavior. Therefore, we must do a good job in their psychological care and help them build confidence in overcoming the disease.
As a nurse in hemodialysis room, we should have a strong sense of responsibility. There is nearly 200 ml of blood in the extracorporeal circulation pipeline of dialysis patients, which runs continuously for four or five hours at a speed of more than 200 ml per minute. Each pipeline has several connectors and side holes. A little negligence will make the patient lose blood and even lead to more serious consequences. As we all know, every patient with renal insufficiency has anemia in different degrees, so every drop of blood lost is not only the patient himself, but also us.
The dosage of heparin is even more sloppy, and large doses will lead to bleeding tendency in patients; Small doses can not only prevent coagulation, but also lead to blood loss. This requires our nurses to closely observe the patient's vital signs, machine conditions and whether the management connection is intact at any time and anywhere. When going to work, you must concentrate and maintain a high sense of responsibility to ensure the safety of patients in several rooms.
As nurses in hemodialysis room, we should have a scientific service attitude. As nursing workers, we should not only relieve patients' pain, but also patiently do their ideological work, communicate with them, and make them believe in science and trust us. Let them know that after chronic renal insufficiency enters uremia, apart from kidney replacement and peritoneal dialysis, hemodialysis is the only way and there is no choice. Warn them not to take detours, not to believe in ghosts and gods, not to waste money and spoil things.
There are many patients who are particularly disgusted with hemodialysis before starting dialysis and are unwilling to accept it. They mistakenly think that dialysis is similar to smoking. Once they live in seclusion, it's hard to quit. In fact, the dialysis machine is equivalent to our kidneys. For a kidney that has lost its renal function, it just plays a substitute role. For patients undergoing dialysis for the first time, their condition, the necessity of dialysis and the methods of dialysis should be explained. If necessary, show your patients around the dialysis room, and the dialysis patients will introduce the situation to ease the tension.
As a nurse in hemodialysis room, sympathy, responsibility, care and love for patients are of course essential, and skilled technology is the guarantee for our nurses to help patients overcome diseases. Only skilled technology can really alleviate the pain of patients. Therefore, we must practice dialysis and various operation techniques, such as arterial puncture, internal fistula puncture and femoral vein puncture.
As a nurse in the hemodialysis room, her work seems to be very regular. In fact, she often has to work overtime and can't turn off her mobile phone for 365 days a year. Because of the particularity of our work, we have to go to work one hour early every day. We are used to such days, and we are more used to the feeling of being with hemodialysis patients on all holidays. In case of critical patients, drug poisoning and other special tasks, whether resting or sleeping, as long as the patient calls, there is no choice but to rush to the hospital. The next day, I have to be busy for the patient who is already lying on the hemodialysis bed.
As nurses in the hemodialysis room, these are our unshirkable responsibilities, and we are very pleased to be able to do our job well. The task we face in the future is still arduous, but we have the correct leadership of hospital leaders at all levels, and we are confident and capable of doing a better job. In the future work, we will continue to study new knowledge and master new technologies to better serve the people and contribute to hospital construction.
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