The institution health code shows that it has been called by the institution, but it is not.

The agent's health code shows that the agent has called, but it is not because the system has not entered it.

1. Please try again during working hours on weekdays.

2. Check whether the name, ID number and other information you fill in when you do it for your family are consistent with the household registration book. If there is a name change or a new household registration, it will take 1-2 weeks to do it for your family.