Personal summary of gas station oiler 1 I have been an intern oiler in a gas station for three months. For me, this is a real test. I'm also challenging myself. I must study hard in my post, live up to the trust of the organization and leaders, and tell myself silently in my heart. This is my first contact, and I can't find a clue at work. I don't know where to start, otherwise. I obeyed the leader's command, strictly demanded myself, adopted flexible working ideas and measures, and successfully completed my work tasks.
The importance of gas station safety work is self-evident. Therefore, our station always takes safety work as the top priority, which is embodied in the following aspects: First, ideologically, we should strive to improve safety awareness, speak at every meeting, always pay attention to reminding and urging each other, and effectively improve the safety awareness and skills of personnel. Second, from the system, strictly implement the provisions of various safety management systems issued by superiors. Strict and safe system management, such as: it is forbidden to refuel plastic barrels, and it is forbidden to refuel in thunderstorm and lightning weather. Third, from the inspection, we should always check, focus on rectification, and eliminate hidden dangers. We insist on checking the safety every day and when the station staff change hands. When leakage is found in the fuel gun, tanker or metering hole, it should be handled in time to eliminate all kinds of hidden dangers. Fourth, from the maintenance of equipment and facilities, we should pay attention to maintenance, maintenance and prevention, and do a good job in various safety work, with emphasis on fire prevention, antifreeze and robbery prevention.
In terms of health, clean the station every day, clean the garbage from time to time during the day and keep the station clean and tidy. In order to avoid the phenomenon of scattered, chaotic and scattered, we have standardized and detailed requirements from the aspects of goods placement, housekeeping, environmental sanitation, accounting and various records, which has promoted the further standardization of various management and improved the appearance of the station.
At our gas station, we pay attention to quality service and strive for customers. For every customer who enters the station, we have achieved "welcome, walk and send" and are warm and thoughtful. Give timely help to customers in difficulty and strive to achieve the goal of "developing customers with customers". Take customers' suggestions seriously. When customers encounter problems, we will explain them carefully and patiently, winning customers' understanding and support.
In the future work, I will sum up experience, find the gap, overcome the shortcomings, and go to work on the next floor. I will take the road ahead step by step and live up to the expectations of leaders and comrades.
Personal Summary of Refueling Workers at Gas Stations 2 (1) Love their posts and be dedicated, and their responsibilities are more important than their lives.
As a special fire prevention unit in the hazardous chemicals industry, everyone working here should have a strong sense of safety precautions.
One night in August of 20xx, another colleague and I worked the night shift. Many vehicles are waiting in line to refuel, and they are too busy to collect money. No one noticed that smoke came from the engine of a refueling taxi. I found it and immediately asked my colleagues to push the car out of the station and put out the fire with a fire extinguisher, thus avoiding an accident.
One afternoon in September, 20xx, I was refueling a car. It took me a long time to see the oil leak in the car tank. Due to the hot weather, the car that was refueling suddenly spontaneously ignited. I quickly stopped refueling and pushed the car out of the station with the driver. But by this time, the fire was already very strong. Regardless of his personal safety, he connected it with a fire extinguisher, and the raging fire was finally extinguished.
The safety of gas stations is more important than Mount Tai. Every employee should not only master the initial fire extinguishing methods, but also use various fire extinguishing equipment. More importantly, he should attach importance to safety ideologically and firmly tighten the string of safety. We should regard safety as our life.
(2) Money does not lose money, but morality touches customers.
As a service place and a window industry, everyone who works in a gas station should have a strong sense of service, which is not only manifested in good communication with guests and smiling service, but also in seeing all directions and listening to all directions, and more importantly, having noble moral quality.
One day in September, 20xx, I refueled one car and then another. Suddenly, I found a wallet in the parking place of the previous car. I quickly ran to pick it up and quickly reported to the stationmaster. The stationmaster opened his wallet in front of everyone, and there were four or five thousand dollars and some bank cards, business cards and other documents in it. According to the mobile phone number of the certificate and business card, the wallet was returned to the owner, who said it in person.
In the current fierce competition in the oil market, the hardware differences between competitors are not great, and the competition is mainly manifested in services. He moved and retained customers with noble morality.
(3) Dare to speak out and sell in compliance.
20xx65438+In February, a car driver filled up his car with a card and asked me to help him set up some cash to buy things. I quickly explained to him that I couldn't set up money like this.
When I first arrived, non-oil products sold for less than 2,000 yuan, and the commission of several tens of dollars a month was almost impossible for fuel treasure to sell. I am very excited to see how many bottles the old employees sell a day. Why can't I sell it if others sell it? When I try to learn from others, I am always embarrassed to ask customers. There are many more, and I don't have the courage to ask. The road is slow, Xiu Yuan Xi. Learn from it and seek what you want. Patiently explain to customers the promotion of non-oil products in fuel treasure, from dozens to four or five hundred. I am in a good mood at work, and I am more enthusiastic about my work. I don't feel tired at work.
The personal summary of gas station oilers is 3-20xx years. Under the cordial care and strong recognition of company leaders, the focus is on strengthening forging and building the internal management of gas stations, and the intermediate goal is to reduce costs, so as to ensure the stable production of gas stations without hidden dangers. In the past two years, with the automatic efforts and precise mutual assistance of all employees in our company, the appearance, exemplary work and the essence of employees of gas stations have been greatly improved, and the comprehensive degree has been comprehensively improved. Sales have also been greatly improved. Now I will refer to the work report for the following year.
I. Planning environment
This year, the company strictly controls the quantity and quality, which provides an excellent guarantee for our station planning. At the same time, Jiuquan Gas Station, with the brand image of China kerosene with high quality and sufficient quantity, and the careful handling by the station leaders, touched every customer who came and went, and was able to deal with the questions initiated by customers in time, forming accurate and harmonious customer relationships such as "Why can't I use my mobile phone when refueling" and "Why can I add 240 liters of fuel to a 200-liter fuel tank". Won the trust and praise from customers from all directions. 1Stop at the end of October 165438+, end 18000 tons of refined oil, and end the planned year. Now, we are sprinting towards higher goals.
Second, settle down.
65438+ At that time, we should put the knowledge of maintaining stability into our daily work, put the responsibility system for maintaining stability into our daily work, and arrange daily inspections so that everyone can "put prevention first and combine prevention with elimination". The stabilizer should talk about whether there are hidden dangers of stability and what aspects still exist every day.
2. Strengthen the practice of gas station plan, be familiar with your responsibilities and division of labor, and strengthen the unity and mutual assistance among colleagues.
3. In terms of handling affairs, from the perspective of on-site handling, the handling degree of refueling has been continuously improved. The on-site handling can be carried out by more than three people, and the handling is led by "three-tone handling with a smile" and based on the standards of "thirteen steps of refueling" and "six steps of cashier", which shortens the distance between us and each driver in handling affairs and makes them feel a little warm after working all the way. We should keep in mind the idea that "the customer is God" is a relative and a friend, and do practical things to feel the customer. As the saying goes, "hard work will lead to results." If you help your customers, they will definitely give you back.
Enterprise growth is not a matter for one person. As long as we work together in Qi Xin to implement all the planning and management objectives of the company, our enterprise talents will sprout and thrive in the sun like seeds. In order to achieve "first-class" enterprises in China, we strive for this goal.
Personal summary of gas station oilers 4. With the cordial care and strong support of the company leaders, focusing on strengthening internal management and casting quality stations, and focusing on reducing costs and ensuring the safety production of gas stations without hidden dangers, in the past two years, with the active efforts and close cooperation of all employees, the appearance, standardized service and staff quality of gas stations have been greatly improved, and the comprehensive level has been comprehensively improved. Sales have also increased significantly, and now I will report my work for one year as follows.
I. Operating conditions
This year, the company strictly controlled the quantity and quality, which provided a good guarantee for the operation of our station. At the same time, with the brand image of China Petroleum with high quality and sufficient quantity, and the careful management of the station leaders, Jiuquan Gas Station touched every customer who came and went, and was able to deal with customers' questions in time, forming intimate and harmonious customer relationships such as "Why can't I use my mobile phone to refuel" and "Why can I add 240 liters of oil to a 200-liter fuel tank". Won the trust and praise from customers from all directions. By the end of 10, 165438 * * finished the product oil 18000 tons and completed the annual plan. At present, we are sprinting towards higher goals.
Second, safety management
1. The stationmaster gave us safety education, and strengthened our sense of safety responsibility while ensuring safe production. We are required to identify risks before doing anything, do our job well, make safety work more proactive, rectify hidden dangers in time, avoid accidents, firmly establish the idea of "safety first" in the hearts of employees, and resolutely implement various safety systems of gas stations. Carry out safety knowledge education regularly in daily work, implement the safety responsibility system in daily work, and check the facilities and equipment every day. Everyone should "put prevention first and combine prevention with elimination". Every day, the safety officer should talk about whether there are potential safety hazards and what are the unsafe factors when changing shifts.
2. Strengthen the gas station's preplan drill, get familiar with your responsibilities and division of labor during the drill, and strengthen the unity and cooperation among colleagues.
Third, service.
1. Judging from the on-site service level, the service level of our refueling is constantly improving. The on-site service can reach more than three people, and the service is mainly based on "smile service" and "three-tone service", with "thirteen-step refueling" and "six-step cashier" as the standards, which shortens the distance between us and each driver and makes them feel a little warm and tired all the way. We should keep in mind the idea that "the customer is God" is a relative and a friend, and feel the customer when doing practical things in service. As the saying goes, "hard work will yield." If you help your customers, they will definitely give you back.
2. Enterprise development is not a person's business. As long as we work together in Qi Xin and conscientiously implement the company's various management policies, our enterprises can sprout and thrive in the sun like seeds. In order to achieve "domestic first-class" enterprises, we strive for this goal.
The personal summary of gas station oilers is 5 20xx. Under the correct leadership of the office and company leaders, and with the joint efforts of all the staff, the gas station successfully completed all tasks. I have made some achievements in business income, station appearance, standardized management and team building, which are briefly summarized as follows:
First, operating income-generating work.
1-10, in the process of our efforts to generate income, we pay attention to high-quality services and strive to win customers. For every customer who stops at the station, we have achieved "hello when you come, and send it when you leave", which is warm and thoughtful. Give timely help to customers in difficulty and strive to achieve the goal of "developing customers with customers". Seriously adopt the suggestions put forward by customers, strive for benefits, and do our best to increase the sales of oil products.
From 10 to 12, we entered the oil shortage, and we adjusted our work ideas in time, and at the same time, we did a good job in limiting and explaining our customers. During the explanation, we were meticulous and patient, and got the understanding and support of customers. Customers queue up for limited refueling according to regulations and stand in order.
In short, in 20xx, our gas station adopted flexible working ideas and measures according to different market conditions and superior requirements, and successfully completed the annual work tasks.
Second, safety management.
The importance of gas station safety work is self-evident. Therefore, I always take safety work as the top priority:
First, improve the safety awareness of the staff and workers in the whole station ideologically, remind them from time to time and supervise each other by speaking at the meeting, and take the activities of "ankang cup", "Safety Month", "Bai 'an" and "ankang cup" as an opportunity to effectively improve the safety awareness and skills of the staff and workers through fire training and drills.
Second, from the system, strictly implement the provisions of the safety management system issued by the superior, and strictly manage the safety system, such as. It is forbidden to use plastic barrels to refuel, and it is forbidden to refuel in thunderstorm and lightning weather.
Third, from the inspection, we should always check, focus on rectification, and eliminate hidden dangers. We insist that the stationmaster on duty should check the safety every day, and that the station staff should also check the safety when they change hands. When leakage is found in the fuel gun, tanker or metering hole, it should be handled in time to eliminate all kinds of hidden dangers.
Fourth, from the maintenance of equipment and facilities, we should pay attention to maintenance, maintenance and prevention, and do a good job in various safety work, focusing on fire prevention, anti-static, lightning protection, flood control, antifreeze and robbery prevention.
Third, standardize management.
This year, the road construction outside the gas station took a long time and caused great pollution. Dust is like fog every day, and the difficulty of cleaning is several times higher than before. For the health of employees, everyone in our station is equipped with masks, and at the same time, we insist on cleaning the station every day, and cleaning the garbage from time to time during the day to keep the station clean and tidy. In view of the problems raised by our superiors when they came to this station for inspection this year, we made timely and detailed requirements in terms of goods placement, housekeeping, environmental sanitation, account books, various records, etc., which promoted the further standardization of various management, and the promotion of station capacity and appearance was affirmed by our superiors.
Fourth, team building.
Harmonious working atmosphere is what we all hope, and it is also an important symbol of team building. This year, I started from the details and worked hard to strengthen team building in unity, cooperation and mutual support. For example, when there are many vehicles entering the station, our other comrades will take the initiative to come forward to help refuel and collect money for the day shift. Cooperate with each other when changing shifts, and do a good job of paying accounts and refueling. At night, when some comrades are at work or at work, other comrades have closed the door and quietly opened the door to avoid disturbing their rest, and so on.
In 20xx, the staff of gas stations supported each other and cooperated with each other. Through the concerted efforts of Qi Xin, they overcame all kinds of difficulties and successfully completed their annual tasks.
Personal summary of gas station oilers 6 In order to do a good job in the safety production of refined oil products, our bureau arranged two groups to conduct a comprehensive inspection of gas stations in the city in mid-August of 20XX. In order to further implement the spirit of the document "Notice on Doing a Good Job in Special Inspection of Safety Management of Oil Depots and Gas Stations in the City", in the middle of June 5438+ 10, our bureau once again organized relevant personnel to conduct spot checks on refined oil enterprises within its jurisdiction. The safety management special inspection is summarized as follows:
1. Organizational guarantee.
The leaders of our bureau attach great importance to the safety production of refined oil products, set up a special inspection leading group, formulated a detailed work plan, and asked the leaders in charge to focus on this work during this period. On September 23rd, the Notice on Carrying out Special Inspection of Safety Management of Gas Stations in the City was issued to the relevant refined oil enterprises, which clarified the purpose, mode, method, time arrangement, scope and content of the inspection.
Second, the special inspection situation.
According to the requirements, all gas stations within the jurisdiction conducted self-inspection from September 24th to June 3rd 10, and reported the self-inspection evaluation report. From 654381October 6 to1October 6 10, our bureau conducted a comprehensive inspection at all gas stations according to the matters specified in document Huai Shang Fa [20XX]45. Two special inspections * * * dispatched 30 law enforcement personnel. For the first and comprehensive inspection, * * * inspected 33 gas stations, and for the second time, specially selected 5 gas stations.
Third, analyze the existing problems.
During the inspection, it was found that the rules and regulations of gas stations owned by PetroChina and Sinopec were relatively perfect, and the rules and regulations of safety management of social gas stations were basically perfect. However, there are many shortcomings in the management system and accounts of some gas stations in the purchase, sale and storage of refined oil. In the first law enforcement inspection, it was found that some gas stations bought and sold fake and shoddy refined oil. Three gas stations with serious circumstances, such as Yanlong Township, Tuokou Town and Xuefeng Town, were investigated and dealt with by the public security department for selling inferior oil products, and are now being handled.
The problems existing in the second inspection mainly include:
First, the gas station did not set up the complaint email address and telephone number of the administrative department in a prominent position.
Second, the inspection records of some gas stations are incomplete.
Third, individual gas stations failed to operate according to the regulations when ordering motorcycles to refuel.
Fourth, some diesel retail outlets do not have sound safety and fire protection rules and regulations.
Fifth, some gas stations have not perfected the ledger of purchasing, selling and warehousing of refined oil, and kept vouchers and bills to prove the source and sales destination of refined oil. During the inspection, the rectification notice was issued to the gas station with serious problems, requiring that the rectification work must be completed within the specified time.
Through this special inspection, the management behavior of enterprises has been further standardized, potential safety hazards have been comprehensively investigated and managed, and existing problems have been rectified in time, which has played a positive role in improving various rules and regulations, strictly implementing safety regulations and standards, doing a good job in safety prevention, and effectively curbing the occurrence of various safety accidents.