This regulation of Sichuan Provincial People's Hospital is intended to minimize the flow and contact of personnel during the current epidemic. The hospital hopes that patients can complete the outpatient appointment registration through WeChat and Alipay scan code, and can also operate through platforms such as WeChat official account and self-service machine. The idea of epidemic prevention and control is relatively new, and mobile phone code scanning is also a popular communication method in the current society.
However, the measures taken by the hospital still lack humanization. They don't take into account that there are still a large number of people in society who haven't popularized smart phones, such as the elderly and children. They are not proficient in using smart phones, and they don't know what a mobile phone scan code is. For them, the only person who can barely talk is the service staff. The cancellation of on-site registration service in Sichuan Hospital undoubtedly brought difficulties to them.
Hospitals, stations and other public service places need the application of modern technology to facilitate mass service, but at the same time, we can't ignore the limitations and needs of a few people in society. The practice of this hospital in Sichuan reminds me of the passage without health code specially set up at Wuxi Railway Station during the epidemic. It is also a public service place and a measure taken against the epidemic. Wuxi Railway Station has set up a no-health-code channel to provide special service channels for passengers who can't skillfully use their mobile phones, accidentally lose their mobile phones and suddenly lose power, so as to verify the health status of passengers.
I think hospitals that cancel on-site registration in Sichuan should learn more from Wuxi Railway Station. In the period of epidemic prevention and control and the gradual popularization of smart phones, the needs of social minorities should not be ignored in advance.