Cashier's work summary 1
At work, although I just act as an ordinary cashier, my job is not only as simple as collecting money, but also a ser
Cashier's work summary 1
At work, although I just act as an ordinary cashier, my job is not only as simple as collecting money, but also a series of complicated procedures, a summary of hotel cashier work. In this half year's work, I found that we should be able to do a good job freely, whether it is heavy, busy or leisure, we should complete every job with a positive attitude, instead of complaining about the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude and face the team every day. Because a happy attitude will make us feel tired and bored at work.
At work, I study business knowledge hard. Under the guidance of the foreman's training, I quickly became familiar with the basic situation of the hotel and the post process of cashier. From theoretical knowledge to practical operation, from reception to customer service, I learned bit by bit and accumulated all the business skills that cashiers should have in a short time.
I made mistakes at work, too. It was the supervisor and foreman who encouraged me again and again, making me more enthusiastic about my work. Mr. Millland once said: Young people naturally need encouragement. Yes, it is this kind of encouragement that makes me bravely overcome difficulties and make continuous progress in my work. Since then, I have not been so fragile in the eyes of leaders, but have become very strong. Because of my strong sense of responsibility and high enthusiasm for work, I was affirmed by my superiors and asked me to practice at the Ambassador Club. I was not used to it at first, and I felt that it was not as good as the restaurant in all aspects. However, after a period of tempering, I finally understand that only by eating hard can I become a master. After a period of hard work, the leader gave me a good evaluation and asked me to be the front desk. At that moment, I was very happy. Tired is worth it. At the same time, I feel a lot of pressure. The leader values me so much. This is my trust. I think I should work hard and do my duty well. This is a new challenge for me.
During the nine-month internship, I learned something about hotel management and culture, the most profound of which is
1, quality of service
For hotels and other service industries, service quality is undoubtedly one of the core competitiveness of enterprises and the lifeline of enterprises. High-level service quality can not only leave a deep impression on customers, but also lay the foundation for their coming again. It can also make customers feel honored and establish a good brand and image for the enterprise. In Kaiyuan, we can see that hotel leaders attach great importance to the improvement of service quality. Even our short-term interns must undergo strict etiquette training before they can take up their posts. Provide follow-up training and guidance to old employees, and constantly improve and improve their professional quality and level. Department managers and supervisors often tell us that "your every move represents our Kaiyuan, and your image is our Kaiyuan image". "Guests can never be wrong, only we can be wrong." . "Only sincere service will bring a smile to the guests."
2. Hotel culture
There are service culture, etiquette culture, regional culture, food culture, poverty alleviation culture and so on everywhere in the hotel. All the staff of the hotel are owners, and all the guests who come to the hotel will be more or less dependent on the hotel and its people. In addition to receiving culture or knowledge in the process of receiving services, they will also seek help from hotel people when they encounter difficulties. Work summary is "summary of hotel cashier work". Therefore, we can say that the hotel is a place full of culture and knowledge. So people who work here must have more knowledge, culture and self-restraint. The guest is tasting a dish, and the waitress in her ear introduces the knowledge about this dish in a sweet voice, including its origin, spread, characteristics, new ideas and so on. This not only increases the fun of tasting dishes, but also allows guests to gain some new knowledge and information, making them feel glad that you are from another level.
In every corner of the hotel, there are polite service personnel, standardized operation, professional smile and polite manners, so that guests are always influenced by etiquette culture. Individuals in society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial impact on guests and promotes the quality and cultivation of the whole society. When guests arrive at a new place and stay in a hotel, they can't wait to learn more about the local regional culture, customs and landscape features. Hotel people should be familiar with this. The hotel is just a single building. Only under the regional background can he have a rich background and cultural background. For foreign guests, they come here either for the landscape characteristics of this place or for business, and basically not for a separate accommodation environment. Therefore, the hotel needs to have a function that can provide as much convenience as possible for the guests by virtue of the identity of the landlord. For example, introduce local tourism resources, such as the path guidance of local business office. In this way, the hotel really becomes a window for local communication with the outside world. There is also a culture called "problem solving", which is the ability to provide knowledge to help guests solve problems. The golden key culture is typical, with satisfaction and surprise, to complete the impossible task.
Cashier is an important position in the hotel, which requires a strong sense of responsibility and good communication skills. It is very stressful for me. In the face of difficulties and pressure, I didn't flinch, but rose to meet the challenge. After working in the cashier position at the front desk for nine months, I can say that I am qualified for this job now, and I believe I will do better in other similar positions in the future.
These are some of my feelings during my internship. Generally speaking, from my nine-month internship, the management of this hotel can be summarized as follows:
First of all, we should change the traditional attitude towards employees.
People are the main body in management, which all managers should grasp. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work will managers have their own management achievements. The management of modern enterprises must adhere to the "three gods", namely: market taste, customers and employees! An old employee said to the leader in the hotel bbs: "Be kind to employees and be a good leader. Remember, you can't manage all machines. " I think this may be what every employee wants to say to the leader.
Second, enterprises lack a spiritual corporate culture that can unite people.
A nation has its own national culture, and an enterprise also needs its own corporate culture. Corporate culture construction is not dispensable, but necessary for the survival and development of enterprises. When the enterprise is facing various challenges, it needs Qi Xin, the owner of the enterprise, to work together and unite to overcome the difficulties. For enterprises that don't have a good corporate culture, they are usually fragmented. When something happens, they will think about their worries, but no one really thinks about the development of the enterprise. In other words, they just don't integrate themselves into the enterprise. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.
Third, enterprises lack effective incentive mechanism and promotion system.
In the hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to traditional rewards and punishments, there are many incentive methods that are worth learning from our managers. Sometimes, a smile or a compliment from the leader is more effective than a salary increase reward!
The nine-month internship has become a thing of the past, and the past successes and failures have become a thing of the past. We should not show off or grieve for them, but should adjust our mentality, meet future challenges and face upcoming problems. There is a lot of knowledge to learn in life, but what we have learned now is far from enough. Therefore, we should prepare for the next stage of internship, set out with a goal, work hard and sow the seeds, and we must have diligent cultivation and cultivation, so that there will be a bumper harvest.
Jinci Hotel is the first place to work after I entered the society. The nine-month internship is of great significance to me personally. From an inexperienced intern who left the campus to being able to face all difficulties and pressures independently, I am very grateful to the school and Jinci Hotel for giving me this opportunity. Finally, I wish all alumni in our school can realize their life value in their own jobs.
Cashier's work summary in the second month
Time flies. I stayed in the hotel for almost a year in a blink of an eye. Over the past year, I have been growing with the care and help of department leaders and colleagues, and my ideological consciousness, work ability and interpersonal skills have been further improved. The cashier's job is a serious job and an important position in the hotel. Our hotel needs to deal with restaurant reservation and cashier work. Although the work is busy, it is very fulfilling. Next, let me sum up my work for one year:
1, constantly strengthen their own learning and improve their professional quality. As a qualified cashier, we should pay attention to the changes of goods in time, understand the work content, constantly enrich our professional knowledge, and solve the problems of guests in time and accurately. Where you can't walk, you should actively consult old comrades with an open mind and do your work well through your own continuous efforts.
2, love their jobs, and constantly strengthen everyone's ability and quality. At present, the unit is carrying out the seven-positive management method, which is an advanced management concept. The hotel has also made great progress under the promotion of the seven-regular management, but it needs further digestion and understanding, and strives to understand the spirit of the seven-regular management, so as to continuously improve the personal ability and quality and make progress together with the hotel.
3. Be strict with yourself and abide by the rules and regulations of the unit. In my usual work, I can be strict with myself according to the regulations of overseas hotels, so as not to leave early or be late, strictly implement the financial system and handle business according to my duties.
4. Unite with comrades, obey management and be ready to help others. As an employee, I actively cooperate with the hotel's activities, conscientiously complete the work, unite comrades, and I will do my best to help comrades when they encounter difficulties and need help.
5. Pay attention to words and deeds and establish a civilized, healthy and good employee image. As a person directly facing the guests, we should always maintain a good working attitude, treat the guests warmly, understand their needs, create a good environment for the guests, maintain the image of the hotel and provide the most satisfactory service for the guests.
Although I have made progress, I still have many shortcomings. In the next year, I will make persistent efforts, learn from advanced comrades and constantly improve myself.
1, continue to strengthen learning and constantly improve their cultural quality. Recently, the Maxima system has just been updated. I will try to get familiar with it as soon as possible, constantly improve my professional level, learn from skilled comrades, and work hard with fewer mistakes.
2. Carry out the hotel's "seven frequencies", try to understand the connotation of "seven frequencies", strive for advanced, and make more contributions to the hotel while improving yourself.
3. Be strict with yourself, conscientiously implement the financial system, ask for instructions and report more, ask more questions and learn more, communicate more, and let the work go up a storey still higher.
During this year, I learned a lot of knowledge and skills. In the next year, I will continue to maintain my own advantages, overcome my own shortcomings, make continuous progress, and contribute my meager strength to the construction and development of the hotel.
Chapter III Summary of Cashier's Work Month
In a blink of an eye, I have been in xx Electrical Appliances for xx years. In this year, with the care and help of department leaders and colleagues, I have completed all the work in an all-round way and my ideological consciousness has been further improved. As an important post in the financial department of _ _ Electrical Appliances, the cashier post is an important duty to manage cash deposit, cash transfer and risk prevention in daily work. Because I have just come to our company for a year, I can't talk about "summing up" in my work, so I will talk about my future work and how to overcome the shortcomings in my work:
1, correct thinking, brave to face difficulties, always maintain an efficient working state, and be strict with yourself at work.
People often say: "The harder the place, the more you can exercise your will and make people feel more fulfilled." I can feel the meaning of this sentence better after I come to work in an electrical appliance. Working in the same cashier for several hours every day, facing the customers coming and going, the hardships are self-evident. Although there is still a certain gap between my own quality and professional level and the actual requirements of my work, I believe I will be able to overcome difficulties, study hard, correct my work attitude, actively consult and learn from other comrades, do my job well in a down-to-earth and serious manner, and make my due contribution to the development of _ _ electrical appliances.
2. In my work, I always adhere to the life creed of "Although the Tao is too much, nothing can be done".
Keep up with the pace of leadership in the work, focus on the work priorities of xxxx Branch, conscientiously complete various tasks, and show the spirit of dedication and selfless dedication with wisdom, sweat, action and effect. We cashiers are not tired, but we must be careful, so we cashiers must always keep a good attitude and vigorous energy. Therefore, as a cashier, I can keep a good rest every day without affecting my work in xxxx branch.
3 strictly implement the financial "three irons" (iron system, iron abacus, bookkeeping) system, and always keep the accounts in mind.
Always set up the idea of customer first, take the customer's business as your own business, worry about the customer's urgency, think about the customer's thoughts, and ask yourself to have a strong sense of professionalism and responsibility when dealing with the work, work hard, take the initiative, never pick and choose, avoid the heavy, treat every job wholeheartedly, complete it on time and with good quality, and always adhere to high standards and strict demands on yourself in daily work, taking care of the overall situation. Do not hesitate to sacrifice spare time, use all time and opportunities to serve customers, make friends with customers, be friends that customers are willing to associate with, and hand in a satisfactory answer sheet for their future life through their unremitting efforts.
In the future, I will treat my work with a full heart and regard the future development of _ _ electrical appliances as my lifelong career! I believe that with the joint efforts of many colleagues and me, the future of electrical appliances will be even better! I also believe that with the joint efforts of tens of millions of electrical workers across the country, the electrical group will be more brilliant! I believe that in the process of promoting socialist modernization in China, electrical appliances will definitely make more indelible contributions in the future! Let's unite as one and strive to build a world electrical retail brand.
Chapter IV Summary of Cashier's Work Month
I haven't worked as a cashier in this department for a long time, and there is still a big gap between my own quality and professional level and the actual requirements of my work. However, I have the perseverance to overcome difficulties, the determination to study hard, the enthusiasm to correct my work attitude, actively consult and learn from other comrades, do my job in a down-to-earth manner, and make serious contributions to the development of Jinsheng. Now, in view of the problems encountered in the work, talk about your own experience and experience, which is a summary of the work.
As a cashier who deals directly with cash, I think we must abide by the operation discipline of the supermarket. Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer. Cashiers are not allowed to leave the cashier without authorization, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement. Cashiers are not allowed to settle accounts for relatives and friends, so as to avoid unnecessary misunderstanding and possible theft. Cashiers use the convenience of the cashier post to log in to the cash register with a receipt lower than the original price, seeking personal gain for others with the interests of the enterprise, or possible internal and external collusion. At the cashier, the cashier is not allowed to put any personal belongings.
Because there may be goods returned by customers at the checkout counter at any time, or goods that are temporarily decided not to buy, if there are personal items at the checkout counter, it is easy to be confused with these goods and cause misunderstanding. Cashiers are not allowed to open cashier drawers at will to check numbers and count cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice. The cashier channel that is not enabled must be blocked by chains, otherwise individual customers will take the opportunity to take the goods out of the supermarket without checking out. Cashiers should not read newspapers and talk and laugh during business hours. They should always pay attention to the situation in front of the checkout counter and in the store they can see, so as to prevent and avoid abnormal phenomena that are not conducive to the enterprise. Cashiers should be familiar with the goods in the store, especially the special goods, and the related business situation, so that customers can give correct answers at any time when they ask questions.
Do a good job of bagging goods. It is part of the cashier's job to bag the settled goods for customers. Don't think that this top job is the easiest, because the work is not done well and the customers are disappointed. The control procedure of bagging operation is: bagging hard and heavy goods at the bottom; Two boxes of square or rectangular goods packed in packaging bags are used as supports; Bottled or canned goods are placed in the middle to avoid being damaged by external pressure; Fragile or light foam products are placed above the bag. The advertising pages or gifts sent by the supermarket in the promotion activities should be confirmed to have been put into the packaging bag. When bagging, absolutely avoid putting goods that are not customers in the same bag; For oversized goods that can't be packed in bags, they should be tied with ropes to facilitate customers' handling; Remind customers to take away all the packaged goods to prevent customers from leaving them at the checkout counter.
Pay attention to the working procedure when you leave the cashier. When leaving the cashier, put the stop receipt card on the cashier; Block the cashier channel with chains; Lock all cash in the cash register drawer, and the key must be carried with you or given to the shift supervisor for safekeeping; Inform the cashier nearby of the reasons for leaving the cashier and the time for returning; If there are customers waiting for settlement before leaving the cashier, don't leave immediately. You should politely ask customers who take advantage to check out at other cashiers. And check the waiting customers before leaving.
Chapter 5 Summary of Cashier's Work Month
Unconsciously, it has experienced more than a year of ups and downs. There are joys and sorrows, crying and laughing, and it is a kind of happiness to think of it.
For this job, I can do my job seriously and practically. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge. As we all know, being a cashier is the most tiring, fearing that customers will scold you if you have less money. People with feelings feel that their hearts are not good. But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, you will encounter many unpleasant things at work, but you must overcome them without negative emotions, because this will not only affect your mood, but also affect your attitude towards customers. We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the constant purpose of this industry is "customer first".
When facing customers, always keep a smile on your face and provide polite service to make customers feel cordial. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" makes customers happy and comfortable. Although this is just a simple cashier, it is so insignificant to others, but it has taught people a lot of truth and improved our own quality. Keep learning, improve your moral cultivation and service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier can walk the sky we want as long as she keeps moving forward!
working face
1. In my daily work, I will do the following:
(1) Do a good job in serving all departments: strengthen communication with all departments.
(2) Cooperate with superior leaders to assist each department.
(3) Complete other tasks assigned by the leaders seriously, on time and efficiently.
In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.
I will do the following three things to improve my personal accomplishment and professional ability:
(1) Actively participate in basic management training arranged by the company to improve professional skills.
(2) Learn work experience and methods from leaders and colleagues, and quickly improve their own quality.
(3) Improve the knowledge level through individual independent learning.
I know very well that a person's ability is limited, but his development opportunities are unlimited. Now is the era of knowledge economy. If we can't improve our personal ability and professional level quickly, then we will be eliminated by this society. Of course, if you want to improve yourself, you must first have a good platform. I think the company is my best platform. I will certainly seize this opportunity to improve my work level and self-cultivation and realize my highest value.
I believe that if I follow my own goals, I will reach the top. I believe that in the new year, I will gain and grow in by going up one flight of stairs. I will work hard with water conservancy university, come on. I believe I will succeed. Finally, thank you for your help and support during this time. I wish you success again, earning more every year. I believe that we will lead the peak in Hailar and the directors will realize more of our dreams.
Chapter VI Summary of Cashier's Work Month
I am a new employee who just joined the company. Although I am a new employee, I have been working in the company for nearly two months. During these two months, I not only learned a lot of professional knowledge, but also learned interpersonal communication, which is very valuable to me. At the same time, I have made great progress.
Perhaps the work of Century Baiyue is a very simple thing for everyone. The cashier is only responsible for the cashier, and other employees perform their duties. It won't be difficult. I used to think so. Now it seems that when I became a mall employee myself, I felt many difficulties, which were not as simple and easy as I thought. I want to say, in fact, I will encounter difficulties in any work, and there is no good work to do. Only hard work can do it well!
After nearly two months of work and study, I can cope with the work in the shopping mall. Maybe I'm a little complacent, but when something happens, my colleagues in the company will lend a helping hand. This deeply touched me. In these two months, I have always maintained my enthusiasm for work, and my mentality is mainly peaceful. I deeply know that as a staff member of Century Baiyue, I must not bring my personal emotions to my work. The customer is always right and can't have any unhappiness with the customer, so we should receive every customer with a knowing smile. Even if customers sometimes make trouble without reason, we should be calm, keep a mentality and try to avoid conflicts with customers.
Although I haven't been a cashier for a long time, my professional quality and level need to be improved, but I think I can overcome any difficulties as long as I work hard and study hard. We should establish a good image, because we not only represent ourselves, but also represent the image of the company. During the work, you should actively consult and learn from the old employees, and be able to do your own work seriously. This is the needs of the company, but also the needs of their own work. In view of the problems encountered in the work, it is also a summary of the work to talk about my own experience.
In this period of work, I still feel that there is still a great shortage, and my business level and skills need to be improved. It is convenient for our customers and our own work and improves our work efficiency. Of course, I think the service to customers is the most important. As a member of the service industry, what we can do is to serve our customers and satisfy them. This requires us to have good personal qualities, receive every customer warmly and patiently, don't bring our little emotions in at work, and don't chat and play during work hours, which will cause us a lot of unnecessary troubles at work. In order to prevent conflicts between yourself and your customers, you must keep your mind.
After work, you should also learn more professional knowledge about work. Only by continuous learning, continuous improvement and continuous progress can I gain a foothold in such a fiercely competitive society, which we have prepared for ourselves. Only by doing these things well and having enough capital can I stand out in this position. It is not easy to make extraordinary achievements in an ordinary job.
Time flies, although I have only been working in this position for more than two months, I feel deeply about myself. I have helped myself a lot in my life and work. I should study more, make more progress and do my job well in the future. Let's work hard for a better tomorrow.