First, verify parents' Huawei account retrieval through parental protection.
In the case of healthy use of the mobile phone (student mode), when the mobile phone is turned on for healthy use, the Huawei account of the parents has been associated, which can be retrieved by verifying the Huawei account of the parents through parental protection. The operation is as follows:
Click Forgot Password in the interface of entering password with healthy mobile phone? Then choose to verify the parent Huawei account and enter the password reset password of the parent Huawei account.
Second, forcibly restore the factory settings of mobile phones and remove the healthy use of mobile phones.
If there is no associated parent Huawei account, it is recommended that you back up important data within the set time limit (third-party applications such as QQ and WeChat need to be backed up separately), forcibly restore the factory settings of the mobile phone, and terminate the healthy use of the mobile phone (student mode). The operation is as follows:
1. When the phone is turned off and the USB cable is not connected, press and hold the power button and volume up button for a long time, wait for 5 seconds after the phone vibrates, and enter the recovery mode;
2. By pressing the volume up and down keys, choose to restore the factory settings, and press the power button to confirm;
3. After the factory settings are restored, click the Back button, and the phone will return to the recovery interface. At this point, please click to restart the device to enter the mobile phone desktop.
Warm reminder:
1. Forcibly restoring factory settings can ease the healthy use of the mobile phone (student mode), but all personal data in the mobile phone will be lost.
1) If the function of finding my mobile phone is turned on, you need to verify the registered Huawei account of the mobile phone after restoring the factory settings, otherwise you will not be able to enter the system. Please operate with caution.
2)? If the parental protection function is turned on on the mobile phone, you need to log in to the parents' Huawei account password after the factory settings are restored, before you can turn off and clear the screen time management (student mode) for the healthy use of the mobile phone. If you choose to skip, the healthy use of mobile phones (student mode) cannot be turned off and cleared.
3) If you forget the password of your parents' Huawei account, you can retrieve it by retrieving the password.
2. If the previous Huawei account has been cancelled (once the Huawei account is cancelled, all data will be deleted and cannot be recovered), you will not be able to log in to Huawei account and use the mobile phone again. I suggest you go to Huawei Customer Service Center.
If the above methods fail to solve your problem, please back up your important data in advance (QQ, WeChat and other third-party applications need to be backed up separately), and bring the purchase voucher to Huawei customer service center for testing and processing.