In 20XX, under the guidance of China Consumers Association and the Provincial Consumer Council, and under the leadership of the municipal government and the Municipal Administration for Industry and Commerce, the Consumer Council of Shenzhen earnestly implemented the theme of "protecting rights in health", fully performed the seven functions entrusted by the Consumer Law, earnestly carried out social supervision of goods and services, and served consumers wholeheartedly, and achieved remarkable results in all aspects.
First, earnestly carry out educational activities to maintain the advanced nature of party member, focus on basic work, and shape the image of a clean director.
1. In the education activities to maintain the advanced nature of party member, our bureau has carried out a series of learning and education activities in strict accordance with the unified deployment of the Municipal Administration for Industry and Commerce, and completed the required actions and optional actions. During more than four months of educational activities, the majority of cadres in party member conducted party spirit analysis, wrote party spirit analysis materials and put forward rectification measures, which further strengthened the ideal and belief of * * * production.
2. Take the opportunity of carrying out educational activities to maintain the advanced nature of Communist party member and focus on system construction. Taking the opportunity of maintaining the advanced education activities in party member as an opportunity, we promoted the all-round development of system construction, combined with our own reality, comprehensively sorted out the post responsibilities of the Consumer Council's office and various departments, and under the guidance of Scientific Outlook on Development, from the perspective of building a "harmonious and efficient Shenzhen" and the new problems faced by consumers' rights and interests protection under the new situation, we broke through the original framework, comprehensively revised and improved the work form and responsibilities, established and improved the working mechanism and team management mechanism, improved the standardization construction level of the Consumer Council's office, and shaped the image of an honest official.
2. Carefully organize the March 15 International Consumer Rights Day, and strive to do a good job in the theme activities of "Health and Rights Protection".
In the first half of the year, I will use various forms to join hands with industry associations and relevant government departments to vigorously carry out publicity and education activities for consumers and operators, fully strengthen the awareness of industry self-discipline, give play to the role of industry service norms, and mobilize the whole society to promote the construction of a harmonious society.
1. In this year's "315" International Consumer Rights Day, 20 industry associations in 5 major industries were organized, and more than 200 enterprises carried out large-scale publicity and consultation services on "health rights protection", printed publicity materials, answered consumers' difficult questions on the spot, and strengthened consumers' awareness of health rights protection. The leaders of the municipal government visited the event site for guidance, and the corresponding regulatory authorities actively answered consumer questions and accepted relevant consumer complaints at the event site.
3 15 After the consultation service, according to the instructions of the municipal leaders on properly handling every consumer complaint, I classified the 264 complaints accepted that day, organized the government functional departments involved in the complaint to hold a coordination meeting on consumer complaint handling, and invited the municipal government's petition office, the municipal supervision bureau and the news media to attend the meeting to supervise the complaint handling. This move aroused strong repercussions in the society, effectively promoted the attention and concern of relevant departments on consumer complaints, and 264 complaints were investigated and handled in time. Consumer Council's innovative way of safeguarding rights has been well received by higher authorities and consumers.
2. Hold a large-scale consumer and expert forum, and invite relevant government departments, industry associations, business representatives and legal professionals from four major industries, such as food, building materials, automobiles and medical beauty, to participate in the forum to discuss some hot issues in the industry together. Make suggestions for creating a healthy and safe consumption environment.
3. Further improve the quality and circulation of Consumer magazine, and give play to the role of Consumer magazine in consumer education and consulting services.
In the mainstream media "Shenzhen Business Daily", a column of "consumer navigation mark" was set up twice a week to make a large-scale and powerful report on consumer rights protection.
Third, actively perform statutory functions and seriously accept consumer complaints.
1. In the first half of this year, the municipal and district consumer committees and monitoring stations * * * accepted 40 complaints from consumers, solved 3,950 complaints, with a settlement rate of 98.46%, and recovered economic losses of 9,743,640 yuan for consumers, including 30 cases of fraud compensation, with a compensation amount of 614/kloc. After providing the case, the government fined 74,600 yuan, and received 208 letters of commendation from consumers.
2. Actively carry out consumer guide. In the first half of the year, consumer warnings "Precautions for the Use of Bank Cards" and consumer tips "Consumer Tips for the May 1 Golden Week" were issued respectively.
3. Actively carry out comments on unequal clauses.
(1) commented on the unfair format clauses of shopping malls, property and telecommunications in major media such as Shenzhen Business Daily, Shenzhen Special Zone Daily and Southern Metropolis Daily. In June, a symposium attended by government departments, lawyers, some retailers and retailers' trade associations was held to demonstrate the unfair format clauses in the retail business again, and at the meeting, merchants were publicly advised to rectify the unfair format clauses in the comments in this field. With the cooperation and full coverage of the media, the above activities have a strong response in the society.
(2) Comprehensively collect and study the newly promulgated and implemented local laws and regulations such as the Measures for the Implementation of Consumer Law, sort out the Measures for the Implementation of Shenzhen Special Economic Zone again, and investigate and demonstrate the draft implementation measures in the second stage.
(3) After a lapse of one and a half years, Shenzhen Roaming Company sued our association for reputation infringement, and our association actively responded to the lawsuit, and the case finally won. The media made full news reports on this incident. After winning the case, I will eliminate the interference, send a letter to Shenzhen Technical Supervision Bureau, and conduct random inspection on mobile phone batteries and other related products of Shenzhen Roaming Tong Industrial Co., Ltd..
(4) Study the draft of Shenzhen Real Estate Regulations and attend the consultation meeting on Shenzhen Real Estate Regulations held by Shenzhen Real Estate Association.
Fourth, promote the cooperation between Shenzhen and Hong Kong in the protection of consumers' rights and interests, as well as the comprehensive work of district consumer councils.
1. The cooperation framework of the Consumer Council in Shenzhen and Hong Kong is running smoothly. On XX, XX, the Consumer Council of Shenzhen and Hong Kong jointly held a press conference in Shenzhen to issue consumer tips on how consumers spend their holidays and travel to Hong Kong during the May 1 Golden Week this year. According to statistics, during the period of1-April this year, the Consumer Council of Hong Kong handed over the goods complained about by mainland tourists after shopping in Hong Kong, and there were ***5 1 complaints, involving an amount of 132879.40 yuan, of which101was refunded.
2. Vigorously promote the linkage of district consumer committees. This year's "3 15" International Consumer Rights Day, under the unified deployment of the Municipal Consumer Council, the six district consumer councils in the city set up six sub-venues in their respective jurisdictions, and jointly carried out massive publicity and consultation activities with relevant departments and industry associations, which had a great linkage effect.
3. Strengthen the research on the theoretical work of consumer rights protection, and select some concerned issues to carry out theoretical discussion, so as to lay a foundation for continuously improving the foresight and foresight of the work.
In the second half of the year, under the leadership of China Consumers Association and the Municipal Administration for Industry and Commerce, I will continue to carry out consumer rights protection work with the practice of Theory of Three Represents and safeguarding the legitimate rights and interests of consumers as the main line, do a good job in infrastructure construction, promote institutionalized construction, face the grassroots, strengthen work research, improve work style, organize training, and strive to improve the ideological quality and professional quality of cadres.
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