Summary of common sense of workplace etiquette
1, social? Gold source? "
(1) Always be humble to your friends and always smile when talking to others.
(2) Always keep friendly relations with people around you and look for opportunities to do more for others. For example, if your neighbor is ill, you can think of cooking a bowl of delicious soup for him, and others will never forget you.
(3) When others introduce you to friends, you should concentrate on remembering their names. In the future, when we meet, we can call out his name, and people will think that this person is very enthusiastic and thoughtful.
(4) Learn to be tolerant, overcome willfulness, try to understand others, and put yourself in others' shoes. Doing so can make friends feel kind, credible and safe.
2. Five etiquette maps of the office
Many of my friends came to cities from the countryside and started as workers, because they made unremitting efforts to improve themselves, went to junior college and started to work as office clerks, some as telephone operators, some as secretaries, more as salesmen, and often went in and out of the office. Everyone thinks it's important to understand workplace etiquette.
Following some etiquette norms, understanding, mastering and properly using workplace etiquette will make you make ends meet at work and make your career prosperous.
Desk etiquette
There are ten desks in our office, but the situation is quite different. Only one or two are neat, and the others are terrible. As soon as I saw the messy table, I gave the shopkeeper a discount. Therefore, it is polite to keep your desk tidy.
I want to talk about eating in the office. Use disposable tableware. It's best to throw it away immediately after eating, and don't put it on the table or coffee table for a long time. If something happens suddenly, remember to politely ask your colleagues to help you. What is easily overlooked is the beverage can. As long as it is open, leaving it on the table for a long time will always destroy the elegance of the office. If you want to drink tea in the future, you'd better hide in a place where no one will notice. It is best not to eat food with big splash and loud noise, which will affect others. If food falls on the ground, you'd better pick it up and throw it away at once. It is necessary to clean the table and floor after supper. Try not to bring strong food to the office. Even if you like it, some people will not be used to it. And its smell will diffuse in the office, which is very harmful to the office environment and the company image.
Don't eat in the office for too long. Others may enter the work on time, or impatient guests may visit, and both sides will be embarrassed. In an efficiency-oriented company, employees will naturally form good lunch habits. Prepare napkins. Don't wipe your greasy mouth with your hands. Wipe it in time. Don't speak rashly when your mouth is full. When someone has food in his mouth, it's best to wait for him to swallow it before talking to him.
Politeness in the elevator room
The elevator is small, but there is a lot of knowledge in it. When accompanying guests or elders to the door of the elevator hall, press the elevator button first; When the elevator arrives and the door opens, you can enter the elevator first, press the door opening button with one hand and press the side door with the other hand to let the guests in first. After entering the elevator, press the floor button that the guest wants to go to; When other people enter during the trip, you can ask which floor you want to go to and help press it. Try not to greet each other in the elevator. Try to face the guests sideways in the elevator. When you arrive at the destination floor, hold down the door-opening button with one hand, and make an action of please go out with the other hand. It can be said that here we are, please go first! After the guests get out of the elevator, they immediately step out of the elevator and enthusiastically guide the direction.
It is polite to borrow and pay back.
It's not difficult to borrow it again. My mother told me when I was a child. If a colleague buys a takeaway for you by the way, please pay the required fee first, or return the money to the other party in time when they come back. If you just don't have enough money, you should pay it back the next day, because no one likes to have the cheek to collect debts from others. Similarly, although the electrical appliances in the company are not personal items, they must be borrowed or returned, otherwise it may hinder others' work. There is also strict compliance with rules and regulations. No matter how relaxed your company environment is, don't profit too much from it. No one may scold you for leaving work early 15 minutes, but leaving with great fanfare will only make people feel that you are not devoted and dedicated to this job. In addition, don't abuse the company phone to chat for a long time or make personal long-distance calls.
Courtesy in the bathroom
I once met my colleague in the bathroom. I was thinking about something. I didn't say hello, and my colleagues didn't say hello to me. She thought I was arrogant, so there seemed to be a gap between us later. Therefore, when you meet a colleague in the bathroom, don't deliberately avoid it, try to talk to the other person first. Never pretend not to see you with your head down, giving people the feeling that you don't care about people. Don't go to the bathroom with your boss at the same time, especially when the bathroom is small. Some bathrooms use closed doors. Someone knocks at the door and answers: I'm inside!
Courtesy of visiting customers
I often go out to visit customers, and sometimes I get nervous. Later, I groped for it myself, and after a long time, plus the experience told by others, I didn't feel nervous. The first rule is punctuality. If there is an emergency or traffic jam, inform the person you want to see immediately. If you can't call, please ask someone to inform you. If the other party is going to be late, you should make full use of the remaining time. For example, sit not far from the appointed place, sort out the documents, or ask the receptionist if she can have a rest in the reception room.
When you arrive, tell the receptionist or assistant your name and appointment time, and hand in your business card so that the assistant can inform each other. If the assistant doesn't take off your coat, you can ask where it is. Be quiet when waiting, don't talk to kill time, it will disturb others' work. Although you have been waiting for 20 minutes, don't always look at your watch impatiently. Ask his boss when he is free. If you can't wait, you can explain it to your assistant and make an appointment. No matter how dissatisfied you are with the assistant's boss, you should be polite to him.
When you are taken to the manager's office, if you meet for the first time, you should introduce yourself. If you already know each other, greet each other and shake hands. Generally speaking, the other party is very busy, so you should get the conversation to the point as soon as possible. Express what you have to say clearly and directly. After you finish, let the other person express their opinions and listen carefully. Don't forgive or interrupt the other person's speech. If you have other opinions, you can wait until he finishes.
3, employee conversation etiquette specification
Conversation is the main means for people to exchange feelings and enhance understanding. In interpersonal communication, most people pay attention to it? Listen to what he says and see what he does. Take speech as an important criterion to examine a person's character. Therefore, in social activities, both the speaker and the listener should take care of themselves.
First, respect others.
Conversation is an art, and the speaker's attitude and tone are extremely important. Some people talk too much to allow others to interrupt and regard others as their own students; In order to show their glib tongue, some people always like to speak in an exaggerated tone, even at the expense of alarmism; Some people are self-centered, completely ignoring the joys and sorrows of others, and only talking about themselves all day. These people give the impression that they are arrogant, presumptuous and selfish because they don't know how to respect others.
Second, talk about civilization.
Some small places in the conversation should also show respect for others. When using foreign languages and dialects in conversation, we must consider the people we are talking to and other people present. If someone doesn't understand, it's best not to use it. Otherwise, people will feel that they are deliberately showing off their knowledge or deliberately not letting him understand. When talking to many people, don't suddenly whisper to one of them, let alone whisper to your ear. If it is really necessary to remind him to pay attention to the rice grains on his face or the loose trousers buttons, he should be invited to talk aside.
When there are more than three people talking, you should talk to others from time to time. Not doing it? There are thousands of glasses of wine for every confidant and more than half a sentence for lovers. Give sb. the cold shoulder In particular, politeness and caution are very important when talking with women. Don't hit it off with one of them when many people are talking.
Third, gentle and honest.
Some people talk irrationally and naturally like to argue; Some people are good at asking questions in the end, and there is nothing they dare not say and ask. It is impolite to do so. Talk gently, don't use abusive words, don't be sarcastic, don't argue loudly, don't pester. In this case, even if you have the upper hand, it is not worth the loss.
Fourth, the topic is appropriate.
Watch your temper when you speak. When the topic you choose is too professional, or not everyone is interested, or you introduce your pets Tom and Dick too much, the listener should stop immediately if he is bored, instead of going his own way. When someone comes forward to refute himself, don't become angry from embarrassment, but discuss with him calmly. When you find that the other party is deliberately making trouble, you can ignore it.
No matter strangers or acquaintances, if you get together, you should talk as much as possible. When you meet someone who wants to talk to yourself, you can take the initiative to talk to them. If there is silence in the conversation, you should try to keep the conversation going. If you have something urgent to leave during the conversation, you should explain the reasons and apologize to the people present. Don't just walk away.
The eyes and posture in the conversation are quite doorways. When you speak, you should keep your eyes straight, look up modestly, and bow your head arrogantly, which are all to be avoided. In conversation, look at each other's eyes easily and softly, but don't stare, or stare straight at others, and wait for a while.
Appropriate actions are needed to emphasize the tone of conversation, but some disrespectful actions should not appear. For example, rubbing your eyes, stretching, digging your ears, fiddling with your fingers, moving your wrists, pointing your fingers at other people's noses, putting your hands in your pockets, watching your watch, playing with buttons, shaking your knees and so on. These actions will make people feel absent-minded and arrogant.
Fifth, be good at listening
You can't always talk? Say? Only by listening well can we truly realize effective two-way communication.
Listen attentively to other people's conversations. Don't look around or show impatience. You should show interest in other people's conversation, and don't mind other irrelevant places, such as the strong accent or mispronounced words.
When listening to others, let them finish, don't suddenly interrupt when others are in high spirits. If you want to supplement other people's conversations or express your own opinions, you will have to wait until the end. Some people like to criticize others when they first speak. People said it might rain tomorrow, but he said it might not. People say "Red Sorghum" is really an excellent film, but he says it's terrible. It's all too superficial.
It is necessary to give positive feedback when listening. Nodding, smiling or simply repeating each other's talking points is something that makes both sides feel happy, and appropriate praise is also needed.
Participate in other people's ongoing conversations, get permission, and don't sneak in and eavesdrop. If you have something to ask the person who is speaking, you should also stand aside and go to him after he has finished speaking. There is no need to refuse if people present welcome themselves to join the conversation. In conversation, you shouldn't be a permanent listener. Silence and boasting are two extremes, which will also disappoint everyone.
Six, treat people with courtesy
Conversation doesn't have to be pursued deliberately? The language is not amazing, is it endless? The sensational effect of politeness and understanding is the most important. If a person treats his superiors or subordinates, elders or juniors, ladies or men, foreigners or China people equally, and gives them the same respect in conversation, then he is the most educated.
4. Politeness? Four have four taboos?
What do people usually do when using polite language in communication? Four have four taboos? That is, we should be measured, polite, educated and knowledgeable, and avoid privacy, shallowness, vulgarity and taboo.
? Four? : the first is to measure. This is the first question of language appropriateness and politeness. To achieve a measured language, we must cooperate with non-linguistic elements, know ourselves and ourselves in background knowledge, make clear the purpose of communication, choose a good communication method, and pay attention to how to express it properly with words and actions. Of course, discretion also includes the discretion of specific words.
The second is etiquette. The etiquette of language is greeting. Etiquette language has five common idiomatic forms, which express greetings, thanks, apologies, farewell and return gifts. Greetings? Hello? , farewell is? Goodbye? Thank you? Thank you? What is an apology? Excuse me. . A reply is an answer to thanks and apologies, such as? It doesn't matter? 、? It doesn't matter. 、? Out of the way? Something like that
The third is education. Speaking appropriately, being knowledgeable and using elegant words are the signs of educated speech. Respecting and understanding others is an important manifestation of educated people. Respect other people's private lives, clothes, furnishings and hobbies that conform to moral norms, and point out politely and kindly when others do have shortcomings. Forgiveness means being kind to others when they are impolite.
The fourth is knowledge. In a highly civilized society, we must attach great importance to knowledge and respect talents. A knowledgeable person will be respected by society and others, while an ignorant person will be despised by society and others.
? Four bogeys? : The first is to avoid privacy. Privacy is something that can't be made public or doesn't have to be made public. Some are flawed and some are secrets. In a highly civilized society, except for a few people who need to know about privacy, ordinary people don't need to know. Therefore, it is an important aspect of politeness to avoid talking about and asking about privacy in verbal communication. Europeans and Americans generally don't ask each other's age, occupation, marriage, income, etc., otherwise it will be considered impolite.
The second is to avoid shallowness. Shallow is not pretending to understand. Teach others? Or layman's words, or not as good as benevolence and righteousness, not as good as knowledge, only know daily necessities, chickens, pigs, cats and dogs, long and short, men marry women. Words are monotonous, vocabulary is poor, sentences are unreasonable, and white words are often spit out. If shallow people meet, they don't feel shallow, but educated and knowledgeable people will undoubtedly feel unhappy when they listen to their conversation. Society and nature are the oceans of knowledge, and it is impossible for each of us to become a universal doctor or a knowledgeable person. We should learn that there are specialities in the technical field, but there are always places that are not as good as others, and there are always places that we don't understand. We should be modest and prudent, and don't make wild comments.
The third is to avoid vulgarity. Vulgarity refers to rude and even filthy words, full of foul language, ugly words and obscene words, which can be traced back to ancestors, sisters and descendants, and spread all over both sexes, which is unbearable. Rudeness is the most impolite language. It pollutes a national language.
The fourth is taboo. Taboo is a phenomenon, thing and behavior that human beings regard as taboo, and taboo words have a conventional corresponding relationship with the words they replace. Taboo words commonly used in society are also important polite words in society. They tend to care about each other's feelings and avoid taboos. Here are some important taboo words:
The first is the taboo words to express fear. For example. Die? There are quite a few taboos, that is, using? Die? Related things should also be avoided, such as? Coffin? Say? Shoucai? 、? Longevity board? Wait a minute.
Secondly, avoid the physical defects of the other party and related personnel. For example, what are now commonly known as people with serious physical defects? Disabled people? , is a more elegant taboo.
Finally, there are verbal taboos about things and behaviors that are not open to moral customs. Like calling the bathroom to pee? Go to the bathroom? Wait a minute.
5. Polite expressions in different situations
Xiao Zhao: Miss Wang, you introduced many polite expressions in interpersonal communication. How can we remember and use them effectively in our work?
Teacher Wang: Etiquette is a kind of quality and habit, which needs to be constantly experienced and used in work and life. There are many polite expressions, and the most basic thing in our daily work is to master the following ten words first: hello, please, sorry, thank you, goodbye? . How to use it, give everyone a jingle: hello? Never leave your mouth. Please. Put this word first (before asking others to do something). Excuse me. From time to time, thank you? See you later (after others help us)? See the guests off.
For the convenience of everyone, we summarize the polite expressions used in different occasions as follows? Seven-character formula? For your reference.
Seven-character formula of common polite expressions
Meet someone and say? Hello? What's his last name? What's your name? Ask someone's address? Your family?
Admired for a long time? I've heard a lot? Long time no see? Long time no see? Help? Excuse me.
Ask someone else? Excuse me. Ask for help? Trouble? Asking for an answer? Consult?
Ask for help? Please. Trouble others to say? Excuse me. Help? Excuse me.
Please change the article to say? Axe correction? Do you accept the offer? Appreciate? Ask for advice? Teaching?
Ask someone for help? Thank you? Wish people health? Take care, okay? Say congratulations to people? Congratulations?
The age of the elderly? Longevity Physical discomfort? Insecurity? Visiting others? Visit?
Please take it? Take it? Send a personal photo and say? Huicun? Welcome to buy? Sponsorship?
I hope it can be done? Care? Awesome viewpoint theory? High evaluation? Do you want to return it? Return?
Invite someone to an appointment and say? Join us? Is that what the other party wrote? Shu Hui? Talking at home? My humble abode?
Need to consider saying? Consider? Not satisfied? sorry Please forgive me? Forgive?
Bad words and deeds? Excuse me. Condolences to others? Hard work? Say hello to the guests? Are you welcome?
When the guests come, say? Coming? Waiting for someone to say? Wait? Haven't met? Fall out of favor?
The guest sat down and said? Would you please sit down? Talk to a friend? Accompany? Say goodbye? Goodbye?
Why don't you go first? Can You Ever Forgive Me? Please don't send it? Stay? Send someone away? Is it safe?
6. How to standardize wearing professional clothes?
Wearing professional clothes is not only a respect for the clients, but also gives the wearers a sense of professional pride and responsibility, which is a concrete manifestation of dedication and happiness in clothing. The requirements for wearing professional clothes are neat, clean, crisp and generous.
Clean and tidy. Clothing must fit, sleeves should be wrist-length, pants should be foot-length, and skirts should be knee-length, especially underwear. It is advisable to insert one finger into the collar of the shirt and five fingers into the waist of the trouser skirt. No sleeves, no pants, no buttons, no buttons; Necks of ties, bow ties, streamers and shirts should be compact and not crooked; If you have a work number plate or identification plate, you should wear it directly above your left chest, and some posts also need to wear hats and gloves.
Clean. Clothes and trousers are free of dirt, oil stains and peculiar smell, especially neckline and cuffs.
Stiff. Clothes and trousers are not wrinkled, they should be ironed before wearing and hung up after wearing, so that the coat is flat and the trousers are straight.
Generous. Simple and generous style, natural and smooth lines, convenient for later reception service.
7. How to introduce yourself correctly in social activities?
In daily life and work, people need to communicate with each other to seek understanding, help and support. Introduction is the most common way to know, communicate, enhance understanding and establish contact with others.
In social activities, if you want to meet someone or some people, but no one introduces you, then you can introduce yourself to them. The content of self-introduction can be determined according to the actual needs and occasions, and it should be clearly targeted. In some public places and general social occasions, I have no desire to communicate with each other in depth. Self-introduction just shows my identity to each other. In this case, just introduce your name, such as "Hello, my name is Xu Huiyuan" and "I'm Cai Li". Sometimes, you can also explain how to write your name, such as "My name is Chen Hua, my ears are, and I am Hua from China." If you need to communicate with people because of official duties and work, self-introduction should include name, unit and position, and there is no position to introduce specific work. For example, "My name is Li Jilong, the sales manager of Sambo Company" and "My name is Cai Difei, and I am engaged in financial work in Shanghai University".
In social activities, if you want new people to remember themselves and make further communication and exchange, in introducing yourself, besides your name, unit and position, you can also mention the relationship with some acquaintances or the same interests and hobbies as each other. For example, "My name is Tan, I am the financial director of the audio-visual publishing house, and your wife and I are classmates", "I am Haixing Li, the manager of Xinxing Culture Company, and I am a fan like you".
If you introduce yourself to the attendees in formal and grand occasions such as speeches, reports, celebrations and ceremonies, you should also add some appropriate modesty and honorifics. For example, "Hello, my name is Wang Danhua, and I am a teacher at Donghua University. Today, I want to talk to you about my own experience in work research. If there is anything wrong, please correct me. "
When introducing yourself, be concise, clear and confident, have a natural, friendly and easy-going attitude, speak slowly and face each other squarely. In social occasions or work contacts, you should choose a suitable time to introduce yourself. When the other person is not interested, has no requirements, is in a bad mood, is resting, eating, or is busy with business, don't bother to avoid embarrassment.
8. What should I pay attention to when I am a guest?
Visiting guests is the most common way of communication in daily life, and it is also an effective way to contact feelings and enhance friendship.
Choose a convenient time for guests to visit. Generally speaking, you can avoid going to your home during the meal and rest time after the holiday afternoon or dinner. As far as possible, you should inform in advance before the visit and appoint a time to avoid fanning the flames or disrupting the other party's schedule. Don't stand up or be late easily after the appointed time. If you can't go because of special circumstances, you must find a way to inform the other party and apologize.
When visiting, you should knock on the door or ring the doorbell gently first, and you can enter only when someone answers and is allowed to enter or come out to meet you. Don't knock too hard and don't rush. Generally, two or three taps are enough. Never barge in without saying hello. Even if the door is open, knock on the door or notify the host of visitors in other ways.
After entering the door, the coats, rain gear and other items brought by tourists should be placed in the place designated by the owner, and they should not be placed at will. Say hello to people indoors, whether you know them or not. If you take children or other people, introduce them to the host and teach them how to address them. When the host serves tea, he should lean over from his seat and hold the tea in his hand to express his gratitude. Smokers are allowed to smoke only after the host toasts or obtains the consent of the host. When talking with the host, you should pay attention to mastering the time. When you have something important to discuss or ask the host, you should show your intention as soon as possible, and don't ramble and waste time.
Say goodbye when you leave. If the host goes out to see him off, the visitor should ask the host to stay to express his gratitude and say "goodbye" warmly.
9. How should guests be received when they visit?
If there is a visitor, if it is agreed in advance, you should make all kinds of preparations to welcome the guest. Such as personal appearance, room hygiene, tea sets and smoking utensils for guests, fruits and snacks. If the guests come uninvited, clean up the room and living room as soon as possible and apologize to the guests.
After the guests sit down, they should be given tea, cigarettes or other food. When serving tea, you should generally hold the cup handle in one hand and the cup bottom in the other, and hold the edge of the cup mouth with your fingers to offer tea to the guests, which is neither hygienic nor polite.
When talking with guests, if it is not convenient for family members to attend, try to avoid it. If they avoid unconditionally, don't interrupt casually. When you speak, you should concentrate, don't look around, be absent-minded, or look at your watch frequently, and don't leave the guests alone to watch TV or do housework. It happened that you had something urgent to do when the guests visited. If the time is not long, you might as well explain the situation to the guests, ask them to wait for a while, and entrust others at home to accompany you, or take out some newspapers and magazines for them to browse. If you are too busy to receive or want to go out, you can apologize to the guests and make another appointment.
Sometimes guests bring gifts to each other, and the host should respond, such as expressing gratitude or declining gifts, and can also return some gifts accordingly.
When the guest is leaving, the host should wait for the guest to get up before seeing him off. For elderly guests, rare guests, etc. The host will send them to the gate, then shake hands and see the guests leave. If you send it to the elevator, you have to wait for the guests to enter the elevator and leave after the elevator is closed.