A written material summarizing the review and analysis of study, work and life in a period, a year and a stage. Writing a summary is conducive to improving our study and work ability. Let's write a summary. So do you know how to write a summary? The following is a summary of my service work for you, hoping to help you.
Work summary on service industry 1 Service attitude is the basis of service quality, and excellent service begins with excellent service attitude. Good service attitude will make guests feel friendly, warm, simple and sincere. Good service attitude is mainly manifested in the following points:
1, serious and responsible. It is to be anxious about what customers are anxious about, think about what customers think, and do everything for customers seriously. No matter how big or small things are, we should give our customers a satisfactory result or answer. Even if the service requirements put forward by customers do not belong to our own posts, we should take the initiative to contact relevant departments to effectively solve customers' difficult problems, take solving customers' needs as the top priority of our work, and do well according to customers' requirements.
2. Be proactive. We should master the rules of service work, consciously put service work before customer requirements, have the idea of "asking for trouble" and striving for customers' complete satisfaction, take the initiative everywhere, think about everything, help others, and provide convenience for customers everywhere.
3. Enthusiasm and patience. Is to treat guests like relatives, love at first sight, with a smile, kind attitude, kind language, warm and sincere. In the face of a constant stream of customers, no matter how busy the service work is and how stressful it is, we insist on not being impatient, not bored and treating customers calmly and freely. Customers have opinions, listen to them with an open mind, try to explain if they have emotions, and never quarrel with customers. If there is any contradiction, be strict with yourself and be respectful.
4, meticulous and thoughtful. It is to be good at observing and analyzing the psychological characteristics of customers, to know how to find customers' needs from their looks and behaviors, to correctly grasp the opportunity of service, to serve customers before opening their mouths, and the effect exceeds customers' expectations, and to strive for perfect, thoughtful and comprehensive service.
5. Be polite. We should have high cultural accomplishment, healthy language, elegant speech, neat clothes, dignified manners, be neither humble nor supercilious, respect the customs, religious beliefs and taboos of different countries and nationalities, and pay attention to showing a good mental outlook in everything.
Summary of service industry work 2 Looking back on the work in the past year, I mainly have the following experiences:
First, the attention of leaders is the organizational guarantee for the development of service industry.
The party committee and government of this town have strengthened their leadership in the service industry, taking the work of the tertiary industry as an important part of the annual work and bringing it into the annual work assessment of each village. The secretary of the Discipline Inspection Commission of the Party Committee focuses on the tertiary industry, with the cooperation of a party and government leader. He often listens to the report on the work of the tertiary service industry in the town, and comes up with the work plan and implementation opinions in time, so that the work of the tertiary service industry in the town can be grasped, busy and responsible, and this work will not become a mere formality.
Second, increasing investment is the source of strength for the development of service industry.
The government has increased investment in the tertiary industry and service industry. At the beginning of the year, in order to make it a highlight of attracting investment, we made great efforts to build a new one. . In XX, the government invested more than 5 million yuan a month to build it? The first phase of the project, is it completed? . In 20xx, the government invested more than 2 million yuan in the second phase of the project, striving to make the landscape area more beautiful and become a brand for attracting investment. Before and after the Spring Festival this year, continuous heavy snow destroyed the farmer's market that was transformed last year. In order to let the people have a happy and peaceful Spring Festival, the town leaders and all the staff of the Third Industry Office stick to their posts in the market to ensure the safe operation of the market. After the Spring Festival, the government invested hundreds of thousands of yuan to transform and expand the market, improve its functions and change the original chaotic phenomenon, which greatly facilitated the production and life of the people, enriched their food baskets and gave them a safe, hygienic and civilized shopping environment. The transformation of the original Unity Farmers' Market is under way. Due to the government's emphasis on the tertiary industry, it has promoted the healthy development of the whole service industry in the town.
Third, attracting investment is the main way to develop the service industry.
Vigorously attract investment, create a good entrepreneurial environment, and attract people of insight to establish tertiary service enterprises. 20xx years,? By actively attracting investment, the village has built a new private food processing enterprise with an annual production capacity of 6 million yuan by using the collective land of the original village; ? On the basis of the original primary school site, the village also recruited a food processing enterprise, which is making good progress at present. Because the government has created a relaxed investment environment in service management, two large supermarket chain stores have entered our town one after another, which not only brings convenience to people's shopping, but also brings advanced management experience to our town and promotes the development of our town's service industry.
Summary of Annual Work of Service Industry in 20xx
Fourth, strengthening service is the inherent need of the development of service industry.
In order to create a healthy, civilized and harmonious business environment, different management and service methods are adopted for different industries, different categories and different combinations of the tertiary industry, and a "three networks" service structure is implemented for the food and drug industry to strengthen food and drug safety and ensure people's health. For the farmer's market after rectification, we should strengthen the standardized management of the farmer's market from the aspects of bidding, setting up stalls and formulating market management systems. At the same time, in conjunction with the health departments of industry and commerce, environmental protection, price control and safety supervision, we will regularly inspect and supervise all kinds of service industries, so that civilized management, safe production, law-abiding management, honesty and trustworthiness, and no counterfeiting and selling will become the action guide of every business, safeguard social morality, pay attention to environmental protection, and form a good business atmosphere.
Verb (abbreviation of verb) Shortcomings in the work of tertiary industry and service industry
Practice has proved that the economic development of a region depends on the development level of the tertiary industry and service industry in the region. It should be said that the service industry in our town is still at a low level, mainly reflected in the fact that there are few tertiary service enterprises and the scale is small, which can not form a climate. At the same time, large-scale commercial logistics enterprises can not form a big market in our town, and it is difficult to produce economies of scale. To solve this problem, we not only need the attention and increased investment of the superior leaders, but also plan and demonstrate according to the needs of market development, so as to solve the problem of insufficient stamina of the tertiary industry and service industry in our town.
The intransitive verb 20xx year work plan
In order to make the tertiary industry in our town have a new development, in 20xx, under the leadership of the town party committee and government, we will conscientiously implement the objectives and tasks assigned by the municipal party committee and government, combine the reality of our town, improve the planning of the tertiary industry in our town, and strive to complete the objectives and tasks with full work enthusiasm, serious work attitude and efficient service measures.
Summary of service industry work 3 Summarizing the past means reviewing the work of the past year, summing up and checking various problems in the work, learning from experience, giving full play to advantages, and doing better in the next year. The work in 20xx years is summarized as follows:
First, the ideological aspect:
Attach importance to theoretical study, strengthen political belief, actively participate in various activities, study relevant documents, reports and counseling materials in combination with their own work characteristics, and deeply understand their spiritual essence to guide their work.
Second, the work:
Do a good job, be diligent in your legs, words and writing, and assist the leaders to finish all the work smoothly. As a unit, every word and deed represents the overall image of the unit. Because I am a service department, I contact all kinds of people every day and treat them. I always follow the principle of "a smiling face, a satisfactory answer". Every time I see the satisfaction of the people, there will always be a sense of accomplishment as a staff member. Isn't there a song You are happy, so I am happy. After the ego, we must be big and "satisfied by the masses", and our value will be reflected. Keep abreast of what happened in the unit, report to the leader in time, and try to be the staff assistant of the leader. In practical work, I integrate theory with practice, innovate my work, broaden my thinking, and strive to adapt to the requirements of jobs under the new situation. Through the recent study, my theoretical level has been obviously improved, and my work is gradually on the right track. I will work harder, there may be some hardships, but don't people often say? Hard work is a kind of exercise, what's more, we all share joys and sorrows, and only in hard work can we exercise our ability; In your efforts, you will fully embody your life.
Third, life:
Personal life consciousness gradually stepped onto the right track and got rid of selfish departmentalism under the old shadow. Get rid of emotional troubles and reshape a brand-new self.
Fourth, there are shortcomings:
First, the study of political theory is not enough. Although some progress has been made, we still need to continue our efforts in depth and breadth. Second, the work is not bold enough and the innovative theory is not strong. Third, emotional entanglements are great, so we need to face up to our own emotional entanglements.
If you want to do better in xx, you must set work and study goals, strengthen personal cultivation and theoretical study, so as to improve your work level, adapt to the requirements of your own work under the new situation, foster strengths and avoid weaknesses, and meet new challenges with a full mental state. Learn from each other's strengths, exchange good work and emotional experience with other comrades, and strive for a new level of 12 work!
Summary of Annual Work of Service Industry in 20xx
In 20xx, under the correct leadership of the town party committee and government, our bureau carefully analyzed the economic situation, actively deployed the work plan, and strived to complete the work target and successfully completed the annual work plan according to the added value target of the tertiary industry in our town issued by the municipal government. The town's food and drug safety network has been built, all kinds of data are managed by filing, and all the work is on the right track, which provides a guarantee for ensuring the food and drug safety of the people in the town.
Summary of service industry work 4 20xx years will soon pass. This year is a busy year, but also a brilliant year. With the care and support of the superior leaders and the correct leadership of a manager, the hotel has made great achievements through the concerted efforts and hard work of all employees, Qi Xin. The occupancy rate has always remained above xx%, and the hotel's performance has reached a new high. In terms of safety, hygiene and service, it has been affirmed by relevant departments and praised by guests. As an employee of the hotel, I have achieved good results through my own efforts, and I have been rated as an excellent employee for many times and rewarded by the hotel. I mainly do my job from the following four aspects.
First, respect the leadership and obey the command.
In the usual work, deeply understand the intention of the leader, accept the leader, obey the arrangement, do it according to the requirements of the leader, do not shirk, do not be clever, have no complaints at work, and work hard. Praise and reward for leaders can be treated correctly, without arrogance or rashness; Those who can correct the deficiencies pointed out by the leaders in their work in time will not give up. Being able to complete the tasks assigned by the leaders is often praised by the hotel and housekeeping managers.
Second, obey the rules and discipline, and do a good job in service
Abide by the rules and regulations formulated by the hotel, don't be late, don't leave early, go to work on time, handle the relationship between family and work, have no leave record all year round, and go to work on time. Do a good job of service in strict accordance with the workflow and leadership requirements, and keep the room clean, spotless and tidy. When serving guests, we can use civilized language correctly, be careful, enthusiastic and patient, try our best to meet the requirements put forward by the guests, and explain them clearly for the guests to gain their understanding. Check with the guests in time when the hotel items are found damaged during the rounds. When compensation is needed, clarify the facts and reasons to satisfy the guests.
Third, unite and cooperate, regardless of gains and losses.
Get along with hotel staff, do a good job of unity, help each other and care about colleagues. At work, I can help other colleagues in time after my work is completed, and I am not afraid of hardship and fatigue, and I am on call and careless. When there is misunderstanding with colleagues, we should focus on work, communicate well, eliminate misunderstanding and do a good job together. Ask colleagues about deficiency and cold in daily life. When they are ill, we can call the hospital to visit them in time. When our colleagues have something at home, we should pay attention to helping them in time to enhance our friendship and promote our work.
Fourth, learn with an open mind and strive to improve.
Although I have been doing room service for 78 years, I always pay attention to the basic skills and safety training organized by the hotel and take the initiative in action. Do it with your ears, eyes, mouth, heart and hands. Take notes when studying, listen carefully, ask questions if you don't understand, and study in time when you get home to deepen your impression. In the work, try to ponder carefully and use it correctly. If you don't understand or won't, please consult more leading colleagues, find out, leave no blind spots, and let your service level and personal quality go to a new level.
The shortcomings and problems of verbs (the abbreviation of verb)
1, sometimes work enthusiasm is not high, not very active, and there are delays. Sometimes there are many check-outs, the time is tight, the room is not cleaned carefully, and there are still omissions. When making rounds, there are a lot of materials, and sometimes people forget to register, causing losses to individuals and units.
2. The service level needs to be improved. Civilized and polite language is used less, with blunt attitude and lack of initiative.
In the new year, with the care and support of the superior leaders and under the correct leadership of the manager, I will conscientiously do my job, strive to improve the service level, unite my colleagues, take the initiative, obey orders, serve the study, and work together with all the hotel staff to make the hotel prosperous, advance by leaps and bounds and create new achievements in the new year.
Summary of service industry work 5 In a blink of an eye, the year of 20xx will be over. Next, I will summarize my work with 20xx.
In order to achieve "customer satisfaction first", I not only prepare to open the door on time every day before going to work and provide full service, but also often sacrifice my personal rest time to deal with various businesses of the unit and actively promote our products to customers, such as funds, national debt, insurance and so on. And make the explanation concise and easy to understand, so that customers can understand our products in the shortest time. For high-quality customers, I basically use "standing service" to "welcome them when they come and send them when they leave". In addition, I patiently and meticulously explained personal financial services such as personal savings business, personal consumption loans, personal housing loans, and personal e-banking, which were well received by customers. Received verbal praise from customers for more than 20 times, without receiving a customer complaint, and was praised by unit leaders for many times.
I always adhere to the principle of "work first", conscientiously implement all the rules and regulations in the hospital, be conscientious and work hard, always spur and improve myself with the service concept of "innovative service and lasting service", and strive to bring standardized and high-quality services to depositors with the purpose of customer satisfaction. On the day when Tongyuan Bureau attached importance to staff quality training, I studied business skills hard, and on the basis of mastering the original business process, I learned new business seriously and actively, especially personal gold business. At work, he can always think about what customers think, worry about what customers are anxious about, and give customers the most satisfactory service. The annual business is handled quickly and accurately, and the business volume has been in the forefront of the hospital, with an average monthly business volume of 4,500. For example, in the second quarter, I opened a wealth management account with an amount of1million, and organized other banks to deposit more than 800,000 yuan. I have been a business executive since 20xx. In the case of a serious shortage of staff in the savings office, I took the initiative to share my worries for the leaders, regardless of personal gains and losses, and put down a long break to work overtime in the office, which correctly played an exemplary role in my work.
In line with the service concept of being responsible to users, after a year of hard work, study and practice, I won the honorary title of "Best Supervisor" of Nan 'an Sub-branch twice in the second quarter of this year, and won the "Best Accounting Quality" award of the branch twice. In the second quarter, mistakes ranked third in the city. These honors and achievements can not be achieved without the training of leaders of expense banks and savings offices and the concern of colleagues.
I keep learning at work. While learning business skills, we also pay attention to improving our own quality to meet the needs of financial modernization. Recharge yourself after work and try to learn computer skills by yourself.
Through these years' work, I have improved my comprehensive quality and exercised more maturely. In the future work, I will continue to be a master, be conscientious, work hard, love my job, learn from each other's strengths, and, as always, contribute to the development of this institute.
My work slogan is: "bring better service to customers and implement quality service!" " "
Summary of service industry work. Shopkeepers need to adhere to an enterprising service attitude to treat customers.
We have been to different stores, and different shopkeepers will have different service attitudes. In fact, if you want the store to be prosperous, it has the closest relationship with the owner's service attitude. If you are a shopkeeper and want your business to be more prosperous, then you need to adhere to an enterprising service attitude.
Sometimes stores always think they know their customers very well, and they will look on coldly when they see people who don't want to buy them. When the guest leaves, he will have a sense of pride that "I'm right, he just doesn't want to buy anything". In fact, this idea will fail, because the study of shopping psychology proves that people's shopping psychology can be cultivated and initiated suddenly. In other words: as long as people walk into the store, they all have the will to shop, even if they are not active, they are potential.
Xiaodong once went to the building on business and made an appointment with a friend at noon. After finishing the business, he saw that it was still early, so he waited in vain. Just when he saw a small shop selling bestsellers, he went in to kill time. When he was reading a book, he felt that the shopkeeper had been looking at himself, and his face was getting hot, which made him feel really inappropriate. It happened that it was raining outside when he was about to go out, so he really didn't stay or go.
At this embarrassing moment, the shopkeeper came up with a cup of coffee and said, "There are seats in it. Let's have a coffee break. " Xiaodong looked at his master's face and didn't see any complaints and disdain. At noon that day, Xiaodong sat until the rain stopped. When he went out, he really felt sorry and chose two or three books before leaving.
The key for Xiaodong to spend money on books is the enterprising service of the owner. If he is really great, the shopkeeper will still treat him like a spring breeze man, which is the main purpose of enterprising service. For merchants, it is undoubtedly the purpose to guide and stimulate consumption, but under the premise of not knowing whether the other party will consume, we must also adhere to the same service tenet: to ensure the comfort and satisfaction of customers and not to let the service quality be discounted.
Let's go back to this example: Xiaodong didn't buy anything that day, but he still left a good impression on him. That's enough. In the long run, a deep impression may be more important to a potential customer than buying goods, because he may go back and even spread the word of mouth of this excellent service.
From the perspective of consumer psychology, it is not so difficult for a person to save money, whether it is goods and services or anything else, as long as it can impress him. In fact, you can look at it this way: for a guest, whether you buy it or not, your enterprising service will not affect yourself and the store. There will always be such customers who just walk into the store with one eye.
This is what shopping means. You can say that these people have no possibility to buy, or you can say that they have unlimited possibilities to buy. In response to this uncertainty, all you can do is: "Buy or not, my service is there, and I will leave if I come or not". Perhaps only in this way can this "infinite possibility" be aroused.
In fact, when we usually go shopping, we often have some wandering thoughts, but if the shopkeeper has a good service attitude and the price of things is not very expensive, he usually buys a little. This is the "magic" of service attitude. If you want a good store business, the service quality must be high.
Summary 7 on the service industry passed in a blink of an eye. In this short year, I learned a lot and felt deeply. Through the social practice of this winter vacation, I realized the happiness and glory of labor from my heart. My name is xxxx, my age is 22, my native place is xx County, xx City, Hebei Province, and my social practice occupation is a salesman. For economic reasons, my family opened a shop in our village in 20xx. Because our school had an early holiday, I had planned to take part in some social practice about self-specialization, but I saw my parents were very busy. I thought the Spring Festival was coming, so I would be busier. So I decided to help my parents share some, started as a salesman, and helped my father buy goods in the market. Because of some reasons, I am not often at home, and I know little about the price of goods, so I have to understand the cultivation of my father. A few days later, I knew the price of the goods. However, after several days of practice, I found myself lacking in speaking and receiving customers. I've bought things, too. I sold a lot when my dad was here, and neither can I. Through practice, I have summarized the following points:
First, service attitude is very important. As a service industry, customers are God. Good service attitude is very important. If you want to make more profits, you must increase sales. This requires us to think what customers think, be anxious about what customers are anxious about, improve service quality, be polite in language, be warm and considerate in hospitality, and meet customers' requirements as much as possible.
Second, innovation injects new vitality. Innovation is a popular word, and business needs innovation. Bring different products according to different levels of consumers. Last spring festival, the goods at home were much less than this year, but this year, instant-boiled mutton, shrimp, hairtail and so on were introduced. These new year goods were not available last year. At present, with the improvement of living standards, the consumption level will also increase. Therefore, we should prepare enough new year's goods this year, and the grade should be higher. We should not stay in the past, but keep up with the times. Father does have a business mind.
Third, honesty is the foundation of success. My family's couplet this year is the first part: It is my greatest honor to have you here. Bottom line: Your satisfaction is my greatest wish. Horizontal recognition: integrity is the foundation. Honesty is undoubtedly the survival of business people. If there is no integrity, it will go bankrupt sooner or later. Honesty, my understanding is that people must be honest and sincere if they want to get a good reputation. I think my father is such a person. He is steady, earnest and considerate, so he is very popular. I think this is the most important point for the success of opening a store.
Fourth, what you give is what you get. Although my family's business is not bad, his parents are working hard at the back. They get up at six every day and don't rest until eleven. In winter, my father gets up at five o'clock every day and drives three carriages to the county town 30 miles away to buy goods. This is true whether the wind is biting or the mountain is closed by heavy snow. What is this for? I see, just to earn more money for our three brothers to go to college! I feel very tired after staying at home for a few days, and my parents feel that a day has passed for several years. Their hard work can be imagined. There are a lot of goods to be moved out in the morning and moved back in the evening. It will be hard to do only one thing, and there are still six acres of land at home. Summer and autumn are even more lively. Looking at the wrinkles on parents' faces and their tired backs, I have an indescribable taste in my heart. I have no reason not to study hard, and I have no reason not to study hard! I can only repay my parents with excellent grades, so that I can have a clear conscience.
Through one year's practice, I have increased my knowledge, learned a lot about being a man, and realized my own shortcomings and deficiencies more clearly, so I will be strict with myself in my future study and life, improve my quality, study my professional skills hard, and repay my parents and all those who care about me in the future.
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