On June 5438+February 10, 2008, Jin Aili, the meritorious director of Xinhua Life Insurance, led a delegation to the "Bright Cancer Research Hospital" in Tokyo, Japan, and personally delivered the compensation of RMB 6,543,800+0,200 to Mr. Wang who was living in Japan. As a result, the first large-scale transnational claims service in the domestic life insurance industry was born in Xinhua Life Insurance.
It is understood that this Mr. Wang took out the "Health Angel Critical Illness Insurance" in Xinhua Life Insurance in June 2006, with a coverage of 1 1 10,000. Not long ago, he was diagnosed with small cell lung cancer in a routine physical examination in Japan and was treated in the "Cancer Research Bright Hospital" in Tokyo, Japan. When receiving the application for transnational claims from customers, Xinhua Life gave full consideration to protecting the interests of customers, and Jin Aili, the meritorious director of Xinhua Life Insurance, immediately reported the case to the company; Especially in the case of large-scale transnational claims for the first time, and there is no precedent experience, the heads of relevant departments of Xinhua Life Insurance specially approved the "green channel for claims settlement" to promote related work.
It is difficult for insurance companies to handle transnational claims cases, involving many problems, and the processing time is often delayed for a long time Due to the large amount of claims in this cross-border claims insurance, reaching 6.5438+0.02 million yuan, which requires the cooperation of reinsurance companies and international SOS organizations, and in the case that Japanese hospitals do not provide relevant information to institutions and individuals other than insurance companies, Xinhua Life Insurance has encountered difficulties such as complicated cross-border claims procedures and poor information communication. Director Jin Aili is anxious for customers, on the one hand, comforting customers and salesmen, on the other hand, actively coordinating with relevant departments. Finally, 12, 10, regardless of the fatigue of the journey, I arrived at the "cancer research bright hospital" in Japan that night. After seeing the identity of the customer, I quickly went through the signing procedures of all the claims documents, and the claims were completed in ten minutes. The customer is full of gratitude, "Xinhua Life Insurance is the best insurance company in the world!"
Whether the claim settlement work is timely and efficient from the occurrence to the end of the claim settlement determines the customer's loyalty to the insurance company and products, which is the most critical link to test the insurance company's professional quality, service quality and work efficiency, and is the "lifeline" of the insurance company's survival. Starting from fully protecting customers' interests, since its establishment, Xinhua Life has been committed to providing customers with an honest, conscientious, convenient and fast service experience and building a high-quality customer service platform, especially a high-quality claims service platform.
Professor Hao, Dean of the School of Insurance of the Central University of Finance and Economics, said: "Xinhua Life Insurance treats customers at home and abroad equally. As long as there is a claim demand, no matter where the customer is in the world, Xinhua Life will deliver the claim to the customer in the shortest time. Xinhua Life Insurance has maintained the international image of China insurance industry with actions. " At the same time, Professor Hao also reminded the public that "insurance is the safest umbrella in the economic crisis environment."
Wang Wen, Dean of university of international business and economics Insurance College, said: "The biggest opinion of the people on the insurance industry is that it is difficult to settle claims, while Xinhua Life has always attached importance to claims, so it is not difficult to settle claims in Xinhua Life. I hope that in the near future, people will have similar misunderstandings about the insurance industry. "
Jin Aili, one of the top ten insurance stars in China life insurance industry for three consecutive years and an ambassador of Beijing insurance industry, has always regarded claims settlement as the most important link in life insurance industry. She suggested that "for this large-scale transnational claims settlement service, the international claims settlement procedures should be simplified as much as possible, and the insurance industry should establish a special working mechanism for large-scale transnational claims settlement".