Hot spot 1: How to recover the green code as soon as possible after nucleic acid detection?
Recently, Ms. Chen called 12345 to report that when she passed through Dongli Community in Songyu, she caused Health Treasure to show a pop-up window. She has reported to her village Committee and completed the nucleic acid detection, but the pop-up window has not been lifted. Some citizens have also encountered this situation. The public asked how to recover the green code as soon as possible after the completion of nucleic acid testing.
A: If you can't find your own nucleic acid test results in Beijing Health Bao in time after the test, citizens can consult the testing institutions and urge them to upload the results to Beijing or the national nucleic acid platform as soon as possible. After successfully finding the negative result of nucleic acid test, you can declare your itinerary again and cancel the "pop-up" status.
For the completed nucleic acid detection, the detection institution has uploaded the detection results to the nucleic acid detection platform of the Health and Health Commission. If Health Bao can check the results of nucleic acid detection through the nucleic acid detection platform, Beijing Health Bao will restore the green code at 24 o'clock every day.
If the test has been completed and the nucleic acid test results are uploaded normally, but the "Beijing Health Treasure" is still not coded normally, residents can consult the local community, village, hotel, unit or 12345 citizen hotline to solve the problem through offline rescue channels.
Hot spot 2: How do old people and children check nucleic acids?
During the "May Day" period, people who enter various public places in the city, including scenic spots, hotels and homestays in the suburbs, must hold negative certificates of nucleic acid testing within 48 hours. Some citizens reported that he took the elderly and children to the park near his home for a walk, but because the elderly and children did not have mobile phones, they could not log in to Health Bao to check the nucleic acid test results. What should I do if I encounter this situation? How do old people and children check nucleic acids?
A: For the elderly and children who don't have mobile phones or can't use smart phones, you can select the function of "Inquiring about other people's nucleic acid test results on behalf of others" in the "Nucleic acid vaccine service inquiry" of Beijing Health Bao.
After entering Beijing Health Bao, click to enter "nucleic acid vaccine service inquiry".
Click here to enter the search channel.
This function requires authentication. Enter the name and ID number of the inspected person for face recognition. After the face recognition is passed, the nucleic acid detection result of the examinee can be obtained; If face recognition fails, you can also take pictures of children or the elderly to see the results.
Hot spot 3: How to conduct home isolation observation?
A: It is best for medical observers to live alone at home. If the conditions do not allow, choose a well-ventilated room in the house as an isolation room and remain relatively independent. Tables and stools are placed in relatively independent isolation rooms as the handover points of non-contact transfer items. It is not suitable to turn on air conditioning in rooms, especially the central air conditioning connected with other rooms. Indoor should be equipped with personal protective equipment such as thermometer, paper towel, mask, disposable gloves, disinfectant, disinfection products, covered trash can, etc.
Home isolation medical observation period is not allowed to go out. If you have to go out, you can only go out with the approval of the medical observation and management personnel in your community, and wear disposable surgical masks to avoid going to crowded places. If there are symptoms such as fever, dry cough, fatigue, sore throat, decreased sense of smell (taste), diarrhea, etc., community managers should report to the local health administrative department and the disease control institutions under their jurisdiction in a timely manner, and transfer them to designated medical institutions for investigation and handling according to regulations, and implement closed-loop management.
Hot spot 4: How to inquire about the prevention and control measures inside and outside Beijing?
A: At present, in addition to calling the Beijing 12345 citizen service hotline for consultation. Citizens can also log on to the website of "Window of the Capital" and click the option of "Inquiry Service for Prevention and Control Measures in and out of Beijing" to choose their own starting point and destination and obtain the latest prevention and control measures in relevant areas. Please refer to the following figure for the operation path:
Go to the "Window of the Capital" website to find "Epidemic Prevention and Control".
After clicking on "Epidemic Prevention and Control", you can see "Inquiry Service of Prevention and Control Measures in and out of Beijing".