When many consumers find that products have problems and need to be repaired, how can others be anxious and unlucky after sale? The maintenance process is time-consuming and laborious. This is the result of the imperfect after-sales system of individual brands.
There are also many consumers who first think of looking for a shop to repair their laptops after products have problems, rather than choosing after-sales service. This is because they ignore the follow-up value of the product. In addition, including the computer inspection and maintenance services provided by some e-commerce platforms such as east, an inspection will cost more than 100 yuan, which does not include the cost of replacing hardware after finding out the problem. I believe many friends have a deep understanding.
Of course, we also want to know how the head brand business book is doing in after-sales service. This time, we investigated the performance of HP War series after-sales service with good reputation, hoping to play a reference role for users who want to buy notebooks in the future.
Xiaobai gospel is easy to play HP after-sales
It should be noted that it does not mean that the machine should be responsible for after-sales if there is a major failure. If the consumer buys it, any problem belongs to the category of after-sales service. HP notebook series comes with butler application. If you have some small questions to consult at ordinary times, you can consult the engineer directly online, which is quite convenient.
For users who are inconvenient to travel at home or on the computer, if they don't know how to solve some operational problems, they can troubleshoot or upgrade their hardware configuration according to the guidance of engineers, which is also very friendly.
Hardware maintenance is really efficient.
If we encounter hardware failure and have to seek professional maintenance, on-site service is a good choice. We can search for HP services through WeChat official account and pay attention to it, and enter exclusive services through Smart Xiaohui.
Enter the hardware self-service function in the exclusive service. By binding the serial number of the machine and confirming the warranty status of the machine, you can make corresponding choices according to the problems of the machine.
This time we brought an HP Zhan 66 V, and the motherboard was damaged during the warranty period. After selecting the problem of the machine, within one or two days, the after-sales staff will call to inquire about the situation of the machine and give some guidance to check whether it is other fault. If it is still possible, if it can't be solved, we will arrange engineers to repair it for us.
On the afternoon of March 24, we reported the repair through the official account of WeChat, and communicated with us in detail by phone on the morning of the 25th after sale. We plan to let the engineer carry out on-site maintenance next Tuesday, and then the engineer will contact us personally to further determine the location and time of on-site maintenance. Efficiency and service attitude are satisfactory. Of course, the time will be slightly different because of the epidemic situation and the situation that the motherboard may need to transfer goods.
Especially in the epidemic environment, a case appears from time to time in various places, which brings great inconvenience to travel. This is also a test of dealing with users after sale and providing on-site service. Engineers not only respond quickly, but also in epidemic prevention, we think it is very valuable to wear masks normally and show health codes so that users can enjoy services with peace of mind.
Just as the computer can be turned on, it has been repaired, and the engineer brought a new motherboard when he came to the door. After confirming the computer problem again, he directly dismantled it for us.
It takes about 45 minutes from the start of maintenance to the completion of replacement and confirmation of whether the problem is solved. The professionalism of engineers is still worthy of recognition.
After the replacement, the after-sales staff will confirm whether the system can be started normally and help the user to reactivate the system. At this point, the maintenance is basically completed.
The computer can boot normally, and it looks good ~ ~
Facts have also proved that the service support provided by HP is quite reliable. When all the problems are solved, users need to do one last thing: 3354 WeChat scan binding service list. After that, there will be a questionnaire survey, which users can fill in according to the actual situation. If you have any feedback, you can also explain it in it, which will improve HP's after-sales service.
Of course, you can also check the problems that you may encounter when using your laptop every day after Smart Xiaohui sees it. The same operation is simple, and now everyone's WeChat era is also in line with the public's usage habits. It provides a variety of services, including game series, war series, printers and so on. This time we went to war to enjoy exclusive service.
In the official WeChat account, HP made a comprehensive summary of some common problems that users will encounter, including graphic guides and video operation steps, and fully considered the experiences of different user groups.
Inner feeling
For users in the workplace, the notebook problem will greatly affect the progress of the follow-up work. However, looking at the PC market, there are only a handful of manufacturers who can respond quickly and repair at home. And compared with the computer maintenance inspection service provided by the e-commerce platform, the after-sales service fee of HP Zhan 66 5 generation or the cost of replacing the motherboard does not need the user to pay for it. If you represent the computer white, it is easy to be deceived to go to a third party for offline maintenance. Although unscrupulous merchants are few, they still exist. If you don't maintain it according to what the other party says, the direct damage of the other party will make people feel at a loss, and they can only secretly scold bad luck in their hearts.
Although the quality of brand products is very good now, and the after-sales demand is still relatively small compared with the user base, after-sales service, as an important right of consumers after purchasing products, should not be reduced, and it is quite worthwhile for consumers after HP.
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