First of all, it should be noted that if it is proved that it is indeed a minor's mistaken recharge, after the minor's refund application is passed, the official of Mihayou will take back the account of the minor who submitted the application, but if it is not proved that it belongs to the minor's behavior, the application will be taken back, and because each family only accepts 1 time, it will not be accepted again. Therefore, before you make a refund, you need to apply according to the following steps on the premise of meeting the conditions for minors' refund and knowing the consequences of minors' refund application.
The specific operation of refund application is as follows:
Face-to-face registration (don't use your child's account password to log in to the bill of lading, parents need to register their accounts separately).
Prompt to fill in the growth care work order by yourself and upload information about parents, children and games.
Step 4: Fill in the refund complaint in the complaint, and leave the contact information to wait for the audit result.
It is worth noting that a family's complaint can only be accepted once. In the process of refund application, parents need to provide materials to prove their relationship with their children's guardians and that it is indeed the children themselves who are playing the wrong recharge.
In addition, because there is only one chance to accept it, in addition to the refund and the official withdrawal and permanent closure of the account, if parents want to keep the game account and better manage their children's game time, they can also choose to terminate the refund and apply for changing the real name information of the account to the child's own, and the real name authentication is a minor account, which can be restricted by the National Regulations on the Prevention of Addiction for Minors. Parents can also supervise their children's play at any time through the growing care background.
The specific operation of changing the application for real-name authentication is as follows:
The first step, similar to the refund application process, requires parents to enter the growth care platform and fill in the work order and related information.
Step 2, after completing the above operations, fill in the contents of the request for changing real name authentication.
In the third step, the Commissioner will review the conditions and required materials for changing the real-name authentication. If approved, the applicant only needs to wait for the change of Mihayou's real name, and the account will not be revoked, but it will be restricted by the national regulations on the prevention of addiction for minors.
Mihayou Growth Care Platform is the official processing channel to help parents manage and supervise minors' game consumption behavior. Parents can manage and guide their children's healthy play behavior by using Mihayou Growth Care Platform.