Summary is a comprehensive and systematic summary of a period of study, work or its completion, which can help us find the laws in study and work. Let's finish the summary carefully. How to write a summary is correct? The following is a four-point summary of the annual work of pharmacies that I collected for you. Welcome to share.
Annual work summary of pharmacy 1 1. Basic information of enterprise training. In XX years, there were 153 regional managers, store managers and trainee store managers in all branches of our company, and the actual training was 153, with a training rate of 100%, with an average of 96 days per person per year; Licensed pharmacists and pharmacists * * 2 12, all of whom participated in continuing education and on-the-job training; The number of trained health consultants reached 89. At present, there are 159 reservists trained in the base.
The company has 500 square meters of audio-visual training center; 1 pharmacist training base, 2 store manager training bases and 8 health consultant training bases; Training instructor 14.
In the autumn of XX, the company's training base was awarded the title of "Hangzhou College Student Training Base" by Hangzhou Personnel Bureau. In April of XX, it was promoted by the industry at the Congress of Zhong Bai Pharmacy Union, and a series of practices were affirmed by more than 50 top pharmaceutical retail chain enterprises in China. Sichuan Xinglin Pharmacy and Guizhou Zhi Lin Pharmacy arranged more than 20 trainee store managers for study and exchange.
Second, the main experience and highlights
(A) model innovation: training base model
Company training has always been the focus of every year. In the past, teachers were invited to give lectures, trade associations held meetings, and expensive courses were sent out. However, the form of "speaking above and listening below" is just blindly adopted, which is boring and can't arouse students' interest, resulting in students learning quickly and forgetting quickly. There is also "listening to excitement, thinking about moving, returning to the post, unable to act." A lot of manpower, material resources and financial resources have been spent, which has not been brought into play and implemented in practical work, affecting the confidence of training.
At the end of XX, the leaders of the company made up their minds to carry out training reform, taking the 300-square-meter Gudun store as the experimental field and transforming the audio-visual training center. Chairman Chen Jinliang said, "You will never become a good swimmer by learning to swim on the shore." We are crossing the river by feeling the stones, adopting the training mode, experiment, research and development. Teachers are both learners, practitioners and researchers. In order to better carry out the training task, the company combines post and skill learning, takes practical work as the starting point and end result of training, and establishes a training mechanism combining learning, examination and application, that is, what to learn and what to test. The guiding ideology is that training is not how much time and content you have learned, but how much you will use in your work.
(2) the attitude and skills of grasping both hands.
Only through training can I finally become a professional modern pharmaceutical worker. The most popular understanding of professionalism is: willing to learn, willing to do and able to do. Professionalization mainly includes two aspects: attitude and skills. Attitude is everything. The company combines a long history of medical culture, medical professional ethics, corporate mission and management system to educate students, change behaviors by changing attitudes, and strengthen behaviors to fix patterns.
Specialized "pharmaceutical services" such as related drugs, prevention and treatment of chronic diseases, self-medication, prescription review and health education are the top priorities of the training course. The biggest feature that distinguishes the pharmaceutical retail industry from other commercial retail enterprises is specialization, which requires all staff, especially pharmaceutical technicians, to fully grasp the concept of "pharmaceutical service" in the new period. Qualified employees in front-line training of stores must meet the assessment standards of primary pharmacists.
(3) Mainly concentrated in three areas: pharmacists, store managers and health consultants.
Pharmacists are the main professional backbone. As the ultimate gatekeeper of drug flow to patients, it is particularly important for pharmacists to continue education and update their knowledge. In the actual recruitment of pharmacists, a large part of them come from production enterprises, wholesale and circulation enterprises, and other provinces that have obtained professional titles through qualification certification, so that they do not understand the basic rules of the pharmaceutical retail industry in retail stores, from reviewing and deploying doctors' prescriptions to stores.
The classified management of internal drugs, from drug consultation and guidance to the follow-up collection of adverse reactions, gsp certification and implementation, the relationship between gsp and enterprise management, and medical insurance policy all have a brand-new process of re-learning and re-adapting, and a large number of pharmacists' professional knowledge and skills are aging. The store manager is the soul of the store operation, so he needs to be familiar with the front-line workflow, the company's management and operation mode, business indicators, personnel management, team building and other important work of Tiantianhao Pharmacy. Foreign store managers need someone to guide the operation of the new company.
Shop assistants, especially students who have just graduated from school, generally have three major problems: first, they are not familiar with the necessary professional knowledge of drugs, can not fully understand the recommended drugs, and have no confidence in correctly guiding customers to buy and use them; Second, it lacks the service concept of retail industry, and the clerk is not positioned accurately, which can't attract customers; Third, I don't know the location, price, function, origin, specifications and efficacy of the drugs displayed and stored in our store, so I can't give detailed and professional answers to customers' inquiries to meet their needs.
According to the different positions and skills of personnel, the company has established different training bases, selected lecturers at different levels, and selected different courses for training. For general courses such as company history, corporate culture and management system, the training center will arrange courses in a unified way. Eliminate all kinds of pre-employment nervousness, establish a positive practical mentality, carry out career education and establish legal person status in the company.
(d) Improve the training courses of the four modernizations: detailed, basic, targeted and modular.
1, detailed
Pharmacy training is very extensive, as small as 1 stance, 1 sentence, 1 replenishment plan, 1 price tag of business personnel; As much as 1 drug treatment plan, 1 drug, 1 prescription, drug supervision and management laws and regulations, medical insurance and other related policy knowledge. The training content is complicated. We break down all the above skills and knowledge according to three positions, and make specific and detailed courses, in which theory accounts for 20%, field training accounts for 70%, and group activities account for 10%.
2. Foundation
Start from the basics-establish a basic teaching model so that every student can learn and learn well. Basic management plays a decisive role in the development of a company, and laying a good foundation is the most important step in the company's development. There is no magic to win by foundation. All courses are the basic skills and knowledge of the post. We believe that the initial training is not to cultivate and solve difficult problems, but to solve the problem of teaching them to fish. The courses we adopt are not elite and theoretical courses, but basic courses like coaches and instructors learning to drive.
Take ... as the goal
Training should be targeted, closely linked to the actual work of the company, but also to understand the wishes of employees, combined with the needs of the company. After objective analysis, carefully formulate the future development field and direction of each employee. Everyone has a training file and every employee has a training plan. Their setting itself is very targeted and purposeful. Moreover, its training content is also set according to the personal shortcomings of employees and the problems encountered in the development of enterprises. Through learning, employees finally achieve the goal of improving their personal skills and solving practical problems in enterprises.
4. Modularization
Training is a continuous process, and employees are trained in standardized continuous courses for three months. In three months, on the basis of ensuring the training time, everyone has to pass the exam of each module. There are nearly 36 small modules in pharmacist training, 45 small modules in store manager training and 23 small modules in shop assistant training. Which module is the weakness of students, find out the shortcomings and strengthen the study of this module.
(5) Strengthen five mechanisms: examination and assessment mechanism, employee incentive mechanism, assessment and exchange mechanism, process closed-loop mechanism and scientific evaluation mechanism.
1, examination and assessment mechanism
Mainly, each module has passed strict examination, and a certificate of completion will be issued after passing the examination. Then, never lower the assessment standards, and strictly unify the assessment. Students who fail the exam continue to study at the base. The general graduation period is 3 months, of which about 10% will extend the training time. In actual training, the longest training time for a trainee store manager in the base is 9 months. 2, employee incentive mechanism
The training incentive mechanism combining "training, evaluation, application and governance" is an important way to stimulate people's internal motivation. At the beginning of the training, employees participating in the training should apply, make their own promises and make their own vows-bleeding and sweating, not crying, not falling behind. Help students to establish the concept of "lifelong learning" and change "I want to learn" into "I want to learn".
Start with firm confidence-let everyone believe that there are no students who can't learn well, and turn faith into confidence and action. At the beginning of each training, the base will hold a lecture with the theme of "no students who can't learn well", and use their own personal experience to explain that there are no students who can't teach well, and set up and publicize models. In the actual training process, the company did not take the initiative to eliminate one student, only four students withdrew from the study because of their own family reasons.
In learning, first, set goals and mobilize the power of personal learning. Second, help in pairs and mobilize the power of teamwork. Third, pay special attention to and mobilize the power of emotion. Tutors and students live together, not only care about their work, but also care about their lives, thoughts and emotions, and encourage students to make progress with all-round humanistic care.
After the exam, a graduation ceremony will be held, and he will be solemnly commended at the monthly management cadre meeting of the whole company, so that he can state his training course and achievements himself. Nearly 200 people applauded him and shared the joy of success. The chairman of the company personally presented certificates and flowers. Many store managers burst into tears with excitement and were ecstatic at the commendation meeting.
3. Evaluation and exchange mechanism
The exchange of experience between students is essential. Training work can not be limited to the centralized teaching of instructors, but also give full play to the students' own resources, and strengthen exchanges between students through group activities, field expansion, morning and evening comments, etc. Through the exchange of experience between new and old students, the effect of mentoring can be achieved, so that new students can get familiar with the work as soon as possible; Through the exchange of experience between students, they can get familiar with each other and enhance their collective consciousness and team consciousness.
4. Process closed-loop mechanism
A closed-loop management mechanism of learning-evaluation-tracking-improvement is introduced into every training. Training evaluation includes the evaluation of trainees, lecturers and training managers. Its focus is on the effectiveness of the lecturer's teaching, the actual tracking of the students' work, the utilization rate of the knowledge learned, whether the training leads to behavior changes, improving the training through feedback information and improving the training effect through evaluation.
5. Scientific evaluation mechanism
It is necessary to establish a scientific training evaluation mechanism, including training qualification examination system, training base cultivation evaluation system, daily teaching management system, lecturer ability evaluation system and training achievement evaluation system. Promote the training among the base, teachers and students through evaluation and comparison.
Healthy competition.
Third, only practical training can cultivate practical talents, and only practical training can test the actual effect.
After 1 years of training, the operating performance of stores has generally improved by 40-300%, the customer satisfaction rate has reached 100%, the employee bonus has increased by 200-400%, and the employee turnover rate has decreased from 8% to 2%. Employees really learned skills and found personal confidence and success. The establishment of the training base has solved the problems of the company's talent reserve, the replication of business model and the improvement of enterprise efficiency.
Annual work summary of pharmacy 2 Through nearly one year's work, I have a deeper understanding of the work of pharmacy. It is really not easy to do a seemingly simple job well. The work in the recent period is summarized as follows:
1. To improve our sales, we must strengthen our professional level, which is a necessary condition for us as salespeople. If customers find themselves after entering the store, they must use professional knowledge to solve the problem. That's all that matters. Compared with price and variety, professional and effective recommendation can win customers' praise more than anything else. So how can we improve it? That is our usual accumulated experience and familiarity with drugs.
(1). Our retail pharmacy can organize regular internal training according to its own actual situation, so that the store manager or other excellent employees can introduce their own experience in drug promotion, write down and summarize some drugs with better efficacy feedback from customers at any time, and enjoy these resources, so that each employee can be more confident and professional when recommending drugs to customers, thus increasing customers' trust in us.
(2) Be sure to stand in the position of customers and think more about them. Old customers generally have long-term medication records and are sensitive to drug prices. When they come to us, they must first make them effective, and then seek profits and give them a sense of security. Don't let them feel cheated, let our pharmacy become their family medicine box. It seems unprofitable to operate, but in fact it has earned trust and reputation, "playing hard to get".
(3) Our retail pharmacies can give old customers membership cards for free. As long as you hold this card to buy medicines or other things in our pharmacies, you can enjoy preferential treatment (especially sensitive medicines). In this way, we basically have some regular customers, so we have the opportunity to gradually establish a good reputation of the enterprise.
2, customers reflect more.
For our sales-oriented pharmacies, quality and service are our life. If these two aspects are not done well, the development and growth of enterprises is an armchair strategist.
(1), quality status: unstable quality, many returns. If quality problems occur one after another, customers complain a lot.
(2) Quotation: Because the internal price system of the company is incomplete, it can't reflect the grades of different customers, and old customers and big customers can't appreciate the care and preferential treatment of the company. Wait, it's all a problem.
3 The way of thinking determines the way out, and the thought determines the action. Only under the guidance of the correct sales strategy can we produce the correct sales methods and achieve the established goals. Sales strategy is not immutable. After a period of implementation, you can check whether the expected purpose is achieved and whether the direction is correct. We can adjust in stages and strengthen the service concept, which is deeply rooted in each of us.
4. There are many incomplete and imperfect systems about Chinese medicine, and Chinese medicine is a very important and indispensable part of every drugstore. Since it is important, we should pay more attention to it. If we want to sell Chinese medicine well, we must understand it, be familiar with it and cherish it. Our problem is that there are too many unqualified problems in its quality, such as moth-eaten, damp, mildew and so on. There are still many manufacturers of precious medicinal materials that are not perfect, which leads to the distrust of customers and the direct decline in sales. Many of our old customers of precious medicinal materials have not turned back at all, so the loss of Chinese medicine is great. Secondly, our customers are dissatisfied because we lack professional knowledge and experience, so our own problems are the main shortcomings. Therefore, in the future, we should win customers' praise from our brand, excellent service and so on, so that customers can rest assured that they will buy our medicine. Strive to improve our reputation from the service.
Success is like a ladder, "opportunity" is the long column on both sides of the ladder, and "ability" is the crossbar inserted between the two long columns. It's useless for a ladder to have long columns without crossbars. Once you have a simple and firm idea, as long as you keep repeating it, it will eventually become a reality. Practice, persistence and repetition are your magic weapons for success; Perseverance will eventually reach the critical value.
Looking back on the year of * *, it was a year of sowing hope and harvesting fruitful results. Under the correct guidance of superior leaders, with the joint efforts of all departments of the company and all colleagues of xxx, we have made considerable achievements.
As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, so that employees can change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.
Facing the work next year, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:
1. Strengthen daily management, especially the management of basic work;
2. Increase the training of employees internally, and comprehensively improve the overall quality of employees;
3. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
Annual Work Summary of Pharmacy Department 4 Dear Leaders and Supervisors:
Hello!
I feel that time flies. Working in Pu 'an drugstore chain for 4 months, I have benefited a lot along the way! First of all, I would like to thank the company for giving me this opportunity to integrate into the company and feel the different feelings brought by the big family, from which I learned a lot. Secondly, I want to thank my colleagues around me for all their help. I wouldn't have grown so much without you.
Speaking of these months, think about it, it is full! I was not used to this new environment and new group when I first came in, but after a period of familiarity and contact, I quickly integrated into this big family. During this period, as a newcomer, I have to receive different levels of training and get familiar with the store layout and daily work quickly. Secondly, I will gradually strengthen my professional knowledge. We are not selling ordinary goods, but special medicines. So there are many places to pay attention to in daily work. For example, in the face of customers, we must prescribe the right medicine; Store temperature and humidity, drug placement regulations, etc.
If you want to go now, you must pass a certain assessment. So I still thank the company for its training, teachers for their guidance and colleagues for their help. Of course, the exam is not an end, the purpose is to let you really determine your position, determine your direction, and keep moving forward along the direction. Every training and study should be regarded as cheering for yourself. People need constant learning and experience to grow. Every road will not be so smooth, even if the smooth road goes on, it will be boring. During this period, we also encountered difficulties, and we will not give up in the face of difficulties. With the concerted efforts of Qi Xin and Qi Xin, the difficulties will be solved. Fully reflect the strength of a team and the morale of our Pu 'an people.
As the saying goes: it's never too old to learn! Indeed, society is constantly developing. If we always stay at one point and stop, we will fall behind. I am still studying hard, learning product knowledge, learning sales skills, and learning to communicate with people. I am learning bit by bit. I also hope that my friends around me will give me support and help, so that I can continue to grow up in this big family and work hard to realize my dreams.
Thank you for your help and support to our company, colleagues and partners. I hope that in the coming new year, let's work together to develop harmoniously with the company, realize our dreams and realize the company's dreams. Let's work together and say to ourselves: Keep working hard! Come on!
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