1. Check the network connection: Make sure that your network connection is stable and that the browser or application you use can access the Internet normally.
2. Contact customer service: If you can't cancel the appointment, please try to contact the customer service staff of Healthy Shanxi Platform, explain your situation to them and ask for help. They may need to verify your identity and reservation information, but they can usually help you cancel your reservation.
3. Contact the hospital: If the above steps can't solve the problem, you can try to contact the hospital you made an appointment with directly. You can call the hospital customer service center or go to the hospital lobby to consult the relevant staff. They may need to verify your identity and reservation information, but they can usually help you cancel your reservation.
Please note that if you can't cancel your appointment, you are advised to contact the hospital or Healthy Shanxi Platform in advance to avoid missing important medical consultation or treatment because you can't cancel your appointment.