The work plan of internal medicine in 2022 (1) is a new way to actively seek and explore the development of departments. Deeply tap the potential and actively create opportunities. We should vigorously carry forward the fine tradition of hard work and establish the ideology of thrift. The following internal medicine work plan is specially formulated.
First, strengthen management and improve service measures.
Continue to strengthen and improve the system construction of relevant departments, further improve the rules and regulations, and improve the incentive mechanism. Constantly expand the business volume and business scope, continuously smooth the service process, do a good job in medical services, and finally achieve the fundamental goal of satisfying patients. Measures to improve service: warmly receive new hospitalized patients; The task is serious and meticulous; Timely disposal of new patients, and strive to correct disposal within 20 minutes; Critical patients should be treated immediately and communication should be in place; The competent doctor and nurse are responsible for escorting critically ill patients for examination; Completely change the concept, put an end to the phenomenon of being cold and hard, and no one answers; When he was discharged from the hospital, he was sent out of the ward and repeatedly explained the precautions for discharge.
Second, further strengthen the department construction and expand the business scope.
In order to survive and develop, departments must constantly expand the scope of medical services. The expansion of medical business scope is inseparable from the construction of comprehensive internal medicine. Our next step is to provide follow-up services for patients with chronic diseases such as hypertension, coronary heart disease, diabetes, cerebral infarction, malignant tumor, etc., enter the community and family, and ask the hospital and superior leaders to explore and formulate the contract service for responsible doctors and establish a relatively stable contract service relationship. Furthermore, the scope of medical services in our department will be expanded to increase the number of pathogens and increase business income.
Third, strengthen connotation construction and attach importance to personnel training.
Through the introduction and training in recent years, our department has owned several talent teams with professional expertise, but our talent team is not strong enough. There is also a situation of "green and yellow are not connected". In the future, we will shift the focus of training from individual academic leaders to outstanding young and middle-aged backbones, and intensify the training of talents.
Fourth, do a good job in medical quality, ensure medical safety, and improve the medical service system.
"Medical quality, medical safety and medical service system" is a systematic project, which can not be ignored at any time. We will take emphasizing "medical quality", ensuring "medical safety" and perfecting "service system" as the top priority of our department, and strive to do this work well through measures such as system construction and personnel quality construction. Starting from the basic quality, cultivate good quality and beautiful medical ethics, and put an end to cheating, fooling around, scheming and shirking responsibility. Grasp the quality of three basics training, cultivate doctors' comprehensive ability and improve the diagnosis and treatment ability of general practitioners.
Grasp the writing of medical documents, start with the medical records, be aware of the patients in charge, and write and sign in time after rounds. Do a good job in the rescue of critically ill patients and the diagnosis and treatment of difficult patients, and discuss and study the rescue of critically ill patients and the diagnosis and treatment of difficult patients in time. Strengthen the link quality management, implement the responsibility system for first-time doctors, clarify responsibilities, have both division of labor and cooperation, adhere to the daily rounds system, take a look at critically ill patients and newly admitted patients every day, eliminate potential hidden dangers, strictly implement various operating systems and consultation systems, strengthen communication with patients, and sign and write every informed consent and special examination and treatment agreement.
Five, thrift, strengthen cost accounting.
The head nurse should be personally responsible for the department's materials, establish a ledger, and do a good job of entering and leaving the account. No one is allowed to lend or give it to others without permission, and check it regularly. Strive for open source and reduce expenditure, and improve departmental efficiency.
We will make active efforts to improve the quality of medical care and promote the innovative development of hospitals with innovative consciousness, pragmatic spirit and solid style! Provide better services for the masses with the development of "better, faster and stronger".
Work Plan of Internal Medicine in 2022 (Part II) 20____ Nursing work in the Department of Neurology will revolve around the progress plan of the hospital. We should take nursing quality as the center, adhere to the service concept of patient-centered, focusing on service, quality and safety, take improving professional quality and optimizing nursing service as the theme, improve service level, continuously improve nursing quality, innovate management methods and continuously improve social satisfaction.
First, strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks, and provide patients with high-quality, safe and orderly nursing services.
1, constantly strengthen nursing safety education, remind other safety factors in the work in time, and put forward rectification measures, taking nursing errors in and out of the hospital as an example to discuss and learn from, so that nurses can fully understand the error factors, new things and new features, learn from them, and make the safety alarm ring constantly.
2, implement the rules and regulations, regular and irregular inspection and supervision in place.
3. Strengthen the risk management of key links, such as night shift, middle shift and holidays. Reduce the frequency of shift change, reduce work loopholes, reasonably match young nurses and old nurses on duty, and pay attention to cultivating the spirit of caution and independence when nurses are on duty independently.
4. Strengthen key management: such as handover of critically ill patients, prevention of pressure ulcers, blood transfusion, special medication, patient pipeline management, and potential risk assessment of patients.
5, strengthen the care of key patients: such as critically ill patients, elderly patients, as the focus of discussion in early meetings or shift changes, evaluate the existing and potential risks of patients, so as to be informed and attract the attention of each class.
6. Management of key employees: such as internship nurses, rotation nurses and new nurses. Educate them in legal awareness, improve their awareness of prevention and ability to resist risks, and make students clear that they can only care for patients under the guidance or supervision of the teaching teacher. And employ nurses with clinical experience, strong sense of responsibility and nurse qualifications as teaching teachers to cultivate students' communication skills and clinical operation skills.
7. Further standardize the writing of nursing documents to reduce potential safety hazards. Attention should be paid to the consultation problems existing in the current nursing documents, and the records should be objective, true, accurate, timely and complete, so as to avoid writing norms, such as typos, alterations, inconsistencies, and inconsistencies with doctors' records, so as to standardize and standardize the nursing documents.
8, improve the nursing emergency risk plan, usually pay attention to cultivate nurses' emergency ability, in view of various emergency work, such as blood transfusion, infusion reaction, special liquid, drug leakage, sudden power failure, etc. We should make a retrospective evaluation, draw lessons from it and improve nurses' ability to deal with emergencies.
Second, take patients as the center, advocate humanized service, strengthen nurse-patient communication, improve patient satisfaction and avoid nursing disputes.
1. The responsible nurse sincerely receives patients, sends them to bed, and actively carries out health education for discharged patients.
2. Strengthen service awareness education, improve the concept of humanized active service, add basic nursing day and health education day every Tuesday, and make education guidance and safety precautions at any time in each class.
3. Establish health education prescriptions, issue nurse-patient contact cards, and conduct daily contact.
Work plan of internal medicine in 2022 (Chapter III) 1. Completed the municipal scientific research project "Effect of Yishen Decoction on Immune Inflammatory Factors in Experimental Diabetic Nephropathy Rat Model" and published two related articles.
2, talent echelon construction and talent training project:
After visiting Dongzhimen Hospital affiliated to Beijing University of Chinese Medicine and Wuhan First People's Hospital in xx, 20xx, I deeply realized the importance of talents. There are many talents in the treatment unit, and experts have their own specialties, leading a field: Dongzhimen Hospital has two directions: diabetic nephropathy and chronic kidney disease; A group of experts from the First People's Hospital of Wuhan focused on clinic and a group on blood purification. The talent echelon is perfect, combining the old with the young.
At present, the professional and technical personnel in medicine, teaching, research, middle school and youth are older; The proportion of senior technicians is high, while the proportion of junior technicians is low, and there is a serious shortage of professionals in this department. It is necessary to increase young professionals to change the aging phenomenon of professional teams, which is conducive to the business development of the department. Strive for the support of hospital leaders and introduce two professionals. According to the plan of the hospital, Director Yu Haiyuan, as the second batch of old Chinese medicine expert tutors, trained two specialists as academic successors. Three graduate students were trained, of whom 1 successfully completed their studies.
3, equipment introduction:
The department urgently needs to introduce phase contrast microscope for clinical observation of urine red blood cell morphology. By observing the morphology of urine red blood cells, the source of hematuria can be identified. Hematuria is a very common clinical symptom. Every year, many people go to see a doctor because of hematuria found in physical examination, but the causes of hematuria are very complicated. According to the source, it can be divided into glomerular and non-glomerular, and the treatment methods of the two are completely different.
Under the phase contrast microscope, if the abnormal rate of red blood cells in urine reaches a certain level, it can be judged as renal hematuria, and the patient only needs to take about 20ml of urine in the middle of the morning. Therefore, it is an extremely simple and effective method to identify the source of hematuria by phase contrast microscope. The price of phase contrast microscope is about 10000 yuan, and the price of each inspection is 10 yuan. It is conservatively estimated that the cost can be recovered in half a year by calculating 40 person-times per week.
4, clinical diagnosis and treatment must have operating standards, flexible operation under the framework of large operating standards.
Diagnostic criteria and diagnostic procedures are a direction guide. In 20xx, according to the actual clinical needs, our department has continuously improved and optimized the diagnosis and treatment plan and the diagnosis and treatment specification, and the 20xx version of the diagnosis and treatment plan and the diagnosis and treatment specification is being drawn up. Further standardize the names of diseases in traditional Chinese and western medicine, such as chronic nephritis, nephrotic syndrome, diabetic nephropathy and other diseases with edema as the main clinical manifestation in western medicine; Hematuria corresponds to chronic nephritis, henoch-schonlein purpura nephritis and other diseases with gross hematuria or microscopic hematuria as the main manifestation, but does not include urinary tract infection with gross hematuria as the main clinical manifestation; Chronic renal failure corresponds to renal insufficiency caused by various chronic renal diseases; Simple proteinuria without any clinical symptoms belongs to the category of turbid urine. Prepare to analyze, summarize and evaluate the curative effect of dominant diseases from 20xx to xx. In 20xx, new diagnosis and treatment plans and norms will be implemented, and the work will be summarized and evaluated regularly to further optimize, so as to establish a perfect diagnosis and treatment system based on traditional Chinese medicine and integrated traditional Chinese and western medicine to treat various chronic kidney diseases and further improve the diagnosis and treatment level of nephrology specialty.
5. Actively participate in academic activities.
According to the clinical practice, small lectures in departments are held regularly to continuously improve the professional level.
6. Further raise awareness of medical risks, improve medical services, attach importance to communication between doctors and patients, complete medical documents timely and accurately, and minimize medical risks.
7. Do a good job in departmental publicity.
Expand the social visibility and influence of the department, and strive to reach a new level in the department's business volume.
8. Continue to run key specialties.
Work Plan of Internal Medicine in 2022 (Chapter IV) On the occasion of the coming of the new year, I made the following work arrangements for the nursing work in the internal medicine inpatient department:
First, improve the theoretical and technical level of nurses
1. In order to improve the overall professional level of nurses in our department, we insist on studying specialist theory every morning, taking a small specialist theory exam at the end of each month and taking a unified specialist theory exam every quarter. We have implemented a reward and punishment system to restrain nurses and achieve the expected goal.
2, nurses take turns to give theoretical lectures every month, the purpose of which is to deepen and consolidate personal theoretical knowledge, establish personal self-confidence, and improve personal language skills. Conduct practical training once a month, requiring everyone to pass the exam, and the assessment results will be included in the monthly bonus review. Complete all kinds of theoretical study and practical operation tasks arranged by nursing department on time and in quality. Actively participate in the hospital's business knowledge training, in line with the principle of expanding business knowledge and improving their own ability to learn.
Second, improve the quality of basic nursing.
Complete the "first line" of the department ward as required, and supervise and manage the whole ward on the principle of no damage to the ward lighting, no water stains on the ground and no odor in the bathroom. Insist on wet bed sweeping in the morning, and place fixed objects in the bed unit and ward at noon. Replace the bed unit once a week. If there is blood stain or dampness, it must be replaced immediately. The responsible nurse wipes the bedside table once a day with chlorine-containing disinfectant, and wipes the bed seat, bedside, guardrail and central oxygen supply setting once a week with chlorine-containing disinfectant.
Third, strictly implement the disinfection and isolation system
Change the disinfectant on time every Monday, and the head nurse will check it on Tuesday. Master the principle of aseptic operation, reduce the occurrence of transfusion reaction and various infections, and enhance the concept of aseptic operation of nurses. Reduce the walking of the staff in the treatment room and form a good habit of wearing masks when entering the room. When preparing drugs, one person, one needle and one tube should be used, and the operation should be strictly in accordance with the principle of aseptic operation. If the puncture fails, the needle must be replaced and strictly disinfected when operating again. Arrange health classes every week and clean up dead corners. Do a good job of terminal disinfection in ward.
Fourth, strengthen the sense of responsibility of nurses.
Strictly implement the system of "three checks, eight pairs and one attention". To prevent mistakes and accidents, we should first start from the nurses' mind, strengthen personal responsibility, analyze its importance, link nursing safety with personal welfare, reduce mistakes and conscientiously complete every job. For the authenticity of the completed work, the nurse on duty must carefully and accurately measure all kinds of vital signs of hospitalized patients, and such phenomena will be severely punished. Shift-changing system shall be implemented in the middle and night shifts, and the ward shall be inspected regularly to prevent the occurrence of special events, report the changes of illness and special problems to the doctor on duty in time, and make good communication and handling. Analyze and summarize the occurrence of errors and accidents. Organize regular study and strengthen the cultivation of sense of responsibility.
Fifth, do a good job in medical communication.
Communicate with doctors "ask if you don't understand", "ask if you don't understand" and "ask if you don't understand". Respect doctors, think of patients and communicate with patients. Do a good job of cooperation between doctors and nurses, and strive to achieve the best diagnosis and treatment care for patients. United and proactive.
Sixth, improve the quality of nursing documents.
Check the completion of nursing documents and intravenous infusion sheets every day. Nursing documents of special diseases will be written under the guidance of head nurses, and good nursing documents will be discussed at regular meetings every day, which gradually improves everyone's writing ability and standardization of nursing documents. Carefully record the nursing situation according to the doctor's advice. Submit discharge medical records on time and with good quality.
Seven, improve the service level
Do a good job in the reception of new patients in the department, serve with a smile and preach carefully. Responsible nurses regularly give health guidance to related diseases. Seriously answer all kinds of questions for patients, leaving no mouth. Provide dietary guidance and medication guidance for discharged patients. Strengthen the study of humanistic knowledge and improve the comprehensive quality of nurses. Organize the study of hospital service etiquette culture, strengthen nurses' awareness of modern nursing culture, discuss it at the head nurse level first, and then carry out literacy improvement activities in the whole hospital after reaching a certain knowledge, and formulate training plans and specific implementation plans. Arrange lectures in the whole hospital and try to learn nurses' social etiquette and professional service etiquette by sending them out and inviting them in. Conduct nurse etiquette competition activities.
Work plan of internal medicine in 2022 (chapter 5) 1. Division of Director: Humboldt: overall responsible for medical quality, teaching and scientific research; Wang Jiaman: Responsible for medical quality, spiritual civilization, clinical pathway of single disease and QC activities. Strictly implement the laws, regulations and rules of medical and health management, as well as the norms and routines of diagnosis and treatment. In accordance with regulatory requirements, efforts should be made to avoid deducting points.
2. Improve the critically ill patient discussion book, business study registration book, medical error registration book, difficult case discussion book, death case discussion book, doctor _ record book, ventilator use and maintenance record book, ventilator accessories disinfection and cleaning record book, atomizer accessories disinfection and cleaning record book, hospital infection monitoring and registration record book, political study and spiritual civilization evaluation record book and other record books. Standardize the writing of medical records, and the director's rounds should include the current main contradictions, ways and measures to solve the main contradictions. Improve and implement the eight core systems of hospitals. Effective prevention by reminding, timely finding the lack of medical quality and potential safety hazards, checking is the same as not checking.
3. According to the requirements of Shanghai medical quality supervision in xx years, do a good job in the clinical pathway of single disease of community-acquired pneumonia. Detailed quality control procedures for inpatients with community-acquired pneumonia in Nanhui District Central Hospital. Patients should be treated according to quality control requirements.
4. Pay attention to personnel training and strengthen the training of "three basics and three strictness". Formulate the training and further study plan for respiratory residents with professional and technical titles or above. Familiar with the diagnosis, differential diagnosis and rescue measures of common and frequently-occurring diseases in respiratory department; Master knowledge of electrocardiogram, blood gas analysis, acid-base and water-electrolyte balance; Master cardiopulmonary resuscitation, external electric shock defibrillation, ventilator application, tracheal intubation, deep vein catheterization, pleural biopsy, lung function, fiberoptic bronchoscopy and other operating techniques. Give lectures in the department twice a month. Regularly send medical staff to tertiary hospitals for further study, introduce new technologies and projects learned in time, and improve the diagnosis rate and rescue success rate of undergraduate diseases. Strengthen the contact and cooperation with related specialties in brother hospitals and tertiary hospitals, and constantly improve the overall level and scientific research level of respiratory specialties in our hospital.
5. Because the patients admitted to the respiratory department are seriously ill and change rapidly, they are often combined with diseases of other systems, sometimes the situation is complicated and the development of the disease is unpredictable. Therefore, it is necessary to further broaden knowledge, strengthen contact with other professional departments, organize in-hospital and out-of-hospital consultations in time, and hire experts from other hospitals for consultations when necessary. Strengthen communication with patients and their families, and the implementation of various inspection, treatment and treatment programs should be approved by patients or their families in advance and run through the whole medical work, especially for trauma patients, and
Patients or their families should be informed in advance of the use of expensive drugs and blood transfusion, and the signing procedures should be fulfilled. Get the patients' or their families' understanding of the illness and medical measures, and make records. Improve the service attitude, locate the doctor-patient relationship, establish the concept of all services for patients, further narrow the distance between doctors and patients, reduce friction factors and objectively prevent medical disputes. Guard against medical errors and accidents.
6. Establish a system of regular maintenance and inspection of equipment to ensure the normal operation of various instruments and equipment.
(1) Set up a doctor's diagnosis and treatment operation room, so that all kinds of articles are placed neatly, and the disinfection articles for diagnosis and treatment are placed according to the validity period, and expired articles are strictly prohibited.
(2) Rescue drugs in the rescue vehicle, and rescue instruments such as mouthparts, dental pads, indirect laryngoscopes, syringes, tracheal intubation, guide wires, simple respirators, oxygen tubes, oxygen masks, negative pressure aspirators, etc. are ready at any time.
(3) Set a special place for the ventilator (non-invasive) to ensure the cleanliness and normal operation of the ventilator surface. There are special records on the disinfection and maintenance of various accessories used by the ventilator.
(4) Record the disinfection and cleaning of various accessories.
7. Fiberoptic bronchoscopy examination room is equipped with ECG monitor. Before the examination, there were electrocardiogram, chest film or CT film, pulmonary function examination and coagulation time. Strictly follow the norms of the Ministry of Health on endoscopic disinfection. Master indications and contraindications to prevent medical errors and accidents.
8, establish a complete system to prevent nosocomial infection, strict implementation of disinfection and isolation system and aseptic operation. Do a good job in monitoring and registering ground sanitation disinfection, air disinfection and nosocomial infection. Strengthen disinfection and isolation measures for patients with special infection or highly drug-resistant bacterial infection. Improve the awareness of medical staff to prevent hospital infection. Medical staff Ying Qin should wash their hands, strengthen the treatment of primary disease, and try to use 30-45 semi-recumbent position for critically ill patients to reduce aspiration and shorten the time required for invasive operation. Strengthen the nutrition of patients and improve their immunity. Rational use of antibiotics, special attention should be paid to drug resistance when using antibiotics, in order to improve the efficacy of drugs, keep abreast of the latest trends of bacterial drug resistance, avoid abuse of antibacterial drugs, and maintain the normal flora balance of patients. These are the main links to reduce hospital infection, and strive to control the iatrogenic infection in respiratory department to the lowest level.
9. Learn the professional ethics of medical staff in Shanghai, strengthen the construction of medical ethics, and standardize the words and deeds of medical staff. Create a' 0' complaint. All medical staff must do "ten noes". Improve service quality, build a harmonious relationship between doctors and patients, and strive to meet the needs of patients at different levels. Respect patients' right to know and choose, and protect patients' privacy. Love and dedication, selfless dedication, proud of the prosperity of the hospital, ashamed of the decline of the hospital. Implement medical insurance management regulations, treat patients due to illness, use drugs rationally, check them reasonably, treat them reasonably, and charge them reasonably. After being signed by the director and approved by the hospital department, implement expensive drugs and special inspections to reduce the burden of medical insurance, and control all indicators within the scope of medical insurance requirements.
Work Plan of Internal Medicine in 2022 (Chapter VI) Work Plan of Gastroenterology in 20xx
The overall goal of
Consolidate basic nursing and improve service quality; Strengthen nursing quality control to ensure nursing safety; Reasonable employment system and human resources development; Improve the hospitalization environment and standardize ward management; Establishing brand awareness and shaping hospital image.
Subsidiary target
1. Awareness rate of quality nursing service: 100%
2. Implementation rate of basic nursing: 100%
3. Elimination rate of potential safety hazards: 100%
4. Awareness rate and prevention rate of occupational diseases in hospitals: 100%
5. Health education penetration rate: 100%
6. Implementation rate of "three basics" training: 100%
7. Compliance rate of graded nursing: 90%
8. Satisfaction rate of inpatients: 95%
9. Incidence of serious errors: 0
10. Inpatient complaint rate: 0
The concrete implementation is as follows:
First, continue to deepen the implementation of the creation activities.
1. Explore the model of responsible nurse: implement the nurse-patient responsibility system. Our department divides patients into four groups, including the responsible team leader, the responsible nurse and the assistant nurse. , and formulate the corresponding responsibilities of nurses at all levels, complete the corresponding nursing tasks, such as bedridden patients,
Elderly patients wash their hair, take a bath, turn over, pat their backs, wash their faces, gargle and wash their feet in bed, and assist in daily life care.
2. Change the service concept: integrate humanistic care into nursing professional technical operation: more greetings, more care and more health guidance; Create an environment suitable for patients' activities and reduce the incidence of accidental injuries such as falls; Inform in time before and after special examination to reduce patients' doubts, enhance compliance and improve treatment effect.
3. Expand service connotation: provide personalized and continuous nursing service according to patients' needs. Continue to improve the "telephone follow-up" of discharged patients, provide patients with more guidance in disease prevention, diet control and psychological care, and extend our nursing work from the hospital to the outside. Pay attention to communication with patients, pay attention to patients' condition changes, perceived needs, psychological reactions, social support, etc. Let patients experience thoughtful, meticulous and comprehensive nursing services.
4. Pay attention to the feedback of patients' opinions: patiently answer patients' questions about treatment, nursing and expenses, and solve them on the same day.
2. Safety management, focusing on links.
1. Guided by the core system, ensure nursing safety.
2. Organize nurses to study "Regulations on the Management of Nurses" regularly to enhance their awareness of laws and regulations.
3. Regularly check the department key drugs and high-risk drugs, strict handover, standardized management.
4. Carry out safety awareness education for patients and sign safety agreements in time.
5. Evaluate patients with potential safety hazards in time, formulate nursing measures and hang warning signs.
6. Further improve the implementation of patient identification, wristband wearing system and check-in operation.
Yes, the system.
7. Timely fill in the defects, potential safety hazards and adverse events in nursing work, organize discussions and propose improvement measures.
8. Strengthen communication between doctors and nurses, fully understand the condition, provide dynamic information about the condition, and promptly correct and remind doctors of mistakes and deficiencies in their work.
9. The quality control team has a clear division of labor, pays attention to the key points of link management, and improves unreasonable processes in time.
3. Strengthen nursing quality control to ensure nursing safety.
1. The whole people participate, and everyone has a sense of quality management.
2. Establish a system of inspection, evaluation and feedback, call back, set up a traceability mechanism, find problems and propose corrective measures by checking patients, recording and listening to doctors' opinions.
3. Further simplify and standardize the writing of nursing documents, implement a three-level evaluation system, check regularly, correct record defects in time, organize analysis and discussion, and put forward improvement measures.
4. Analyze the causes of nursing safety hazards, nursing errors and defects and nursing complaints every month, draw lessons from them and put forward preventive and improvement measures.
5. Strictly implement the inspection system to prevent major mistakes and accidents.
6. Routine inspection of the hardware facilities of the department, timely maintenance when problems are found, and keep the equipment in good condition.
7. Regularly check the process and scope of nurses' mastering critical value, and comprehensively improve nurses' ability to observe the condition.
4. Do a good job in the training of three basics and specialized skills, and ask everyone to pass.
1. New nurses and junior nurses are required to meet all the standards of 24 basic skills operation, and they are required to take exams in practical work, and other nurses are required to conduct theoretical operation assessment in a planned way.
2. Strengthen professional skills training, and formulate quarterly and monthly professional theory and skills training assessment plans.
3. A junior nurse should appoint a head nurse and an assistant head nurse to teach, and the head nurse should regularly check the mastery of professional knowledge.
4. Strengthen the study of relevant knowledge, and learn comprehensive knowledge such as nursing system, laws and regulations, and nurse etiquette once a month, so as to integrate theory with practice.
5. Pay attention to brand building, optimize service process and improve nursing effect.
1. Nurses' etiquette training: fully respond to the principle of "practicing internal strength and shaping external image" to create a beautiful professional image of nurses "Angel Image Building Project", and the nursing department will select etiquette pacesetters to organize quarterly training to further standardize the language, service and behavior of general nurses.
2. Further standardization of "seamless nursing": in line with the guiding ideology of "taking patients' needs as the center and patients' satisfaction as the goal", we should comprehensively manage all aspects of patients' admission, hospitalization and discharge, refine the contents of nursing services, enhance the awareness of active service, and provide patients with continuous, whole-process and humanized seamless nursing services.
3. Operation and perfection of "limited time nursing service": Ask questions in the morning meeting, lead nurses to learn and train the promised content of "limited time nursing service", repeatedly emphasize the high efficiency of work and the satisfaction of patients, and provide the best service for patients.
4. Strive for a "zero-complaint" department of high-quality nursing service: under the guidance of the cross policy of "all-round, all-round, seamless, three-dimensional and moving", conduct a self-test of satisfaction once a month, set up a suggestion book, hold regular seminars after work, solve problems and disputes in time, and strive to achieve the working goal of "zero complaints in service and zero mistakes in work".
Six. Strengthen professional first aid technology and emergency management training.
1. Strengthen the training of nursing staff on the knowledge of rescue techniques and emergency plans for critically ill patients, and fully cultivate the ability of nurses to observe the condition, cooperate with rescue and deal with emergencies.
2. Regularly check the nursing staff's mastery of the dosage and function of commonly used first-aid drugs, the performance of rescue equipment and the use method.
Seven. Strengthen talent management and rationally use human resources.
1. Implement flexible scheduling, rationally use human resources according to the patient's condition and the actual workload of the department, and provide the best nursing service for patients with good quality and quantity.
2. According to the professional titles and qualifications of nursing staff, the system of graded responsibility of responsible nurses is implemented, such as arranging senior and experienced nurses to be responsible for critically ill patients and junior nurses to be responsible for patients with stable condition.
3. Give full play to the enthusiasm of assistant head nurses in departments and arrange and assign corresponding management work according to different characteristics; Arrange assistants to participate in the night shift work of undergraduate course room, and implement the night shift responsibility system.
Eight. Teaching and scientific research
1. Designate nurses with nurse titles to be responsible for the teaching of interns, hold regular meetings between interns and teachers, listen to the opinions of teachers and interns, and improve the teaching quality.
2. Check the teaching attitude and sense of responsibility of the teachers from time to time to understand the completion of the internship plan.
3 before the end of each internship, organize the selection of outstanding teachers in this department.
4. Strengthen the cultivation of teachers' teaching ability, create teaching opportunities, and encourage teachers to go out for study and further study.
5. Enhance scientific research awareness, encourage nurses to write nursing papers, and strive to publish CN papers in 20xx.