It is true that the service concept of "patient-centered and people-oriented" has long been well known. In order to establish a good social image, our hospital has been working hard to strengthen the internal quality: for example, in recent years, we have insisted on going deep into the ward every month to do a good job of satisfaction evaluation and follow-up of inpatients and discharged patients; We insist on telephone follow-up for surgical patients so that patients can get professional medical guidance at home; We insist on regularly inviting social supervisors to make unannounced visits to the quality of medical services, and rectify problems in time when they are found; We insist on taking every dispute and complaint seriously, dealing with it seriously and never becoming a mere formality; We insist on cherishing every patient's well-intentioned criticism or opinion and putting it into action as much as possible. Strive to bring fruitful results. On such a hot day today, we chose such a warm way to let everyone step onto the rostrum and speak freely. Today's speech is mainly about the representatives of our medical workers. They will tell you the experience and understanding of doctor-patient harmony, the importance, methods and skills of doctor-patient communication, and the ordinary but touching story of our medical workers' career with sincere feelings, vivid language and rich examples. I think after listening to their speeches, everyone will have a shock, a heartfelt voice, that is, doctors and patients are comrades-in-arms in the same trench, but behind our seemingly ordinary posts in medical work, there are so many extraordinary things! The right to use everyone's emotions are sublimated in interaction and the soul is purified! Today, there are also old friends of our social supervisor and patient representatives who have been in our hospital for a long time. They will give us a wonderful speech from the perspective of patients. After listening to their speeches, I believe everyone will have several feelings. One is that they are moved, because they have placed so much trust in our medical staff, and they are moved because they and their relatives expressed so sincere thanks to our medical staff when they recovered. One is relief, relief because our hard work is finally understood, relief because the original harmonious doctor-patient relationship is so beautiful and warm; There is also encouragement, because saving lives is the bounden duty of doctors. I think every medical worker will be insincere with such friends who trust our patients and support us. In fact, we should do better and we can do better!
Leaders, distinguished guests and friends, the small forum is just a bridge. Harmonious doctor-patient relationship requires careful sowing and irrigation with the income. Harmonious doctor-patient relationship needs your efforts as always! Concession * * * Work together for people's health and make our due contribution to building a harmonious socialist society!
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