How long will it take to get the result of the yellow code complaint?

It takes 24 hours to appeal in yellow code. After the user submits the complaint request, if it meets the conditions for changing the complaint code, the system will generally handle it within 24 hours.

The yellow code personnel should take the initiative to report to their communities and units, and cooperate with the epidemic prevention and control investigation. If they have completed the "three-day two-check" and made two nucleic acid tests after the critical period of possible contact with confirmed cases and asymptomatic infected persons, and the interval between the two tests exceeds 72 hours, the results are all negative, the system will cancel the yellow code and switch to the green code. However, if you are given a yellow code because of misoperation, you can submit a complaint on the health code platform. If it meets the conditions of code change, the system will handle it within 24 hours; If the code is not green after three days, you can call the hotline 12345 and hotline 12320 to make a complaint. After the complaint is successful, the health code can be restored to the green code.

After the nucleic acid test results come out, you should report them to your community or hotel as soon as possible and wait patiently for transcoding. After verification, the health code will turn into a green code, so you still need to pay attention to and abide by the information tips and requirements issued by the epidemic prevention department.

Before the results of nucleic acid test come out, you should consciously stay indoors, get together, get together, walk more, go to public places more, and pay close attention to your health. If you have fever, dry cough, fatigue and other suspicious symptoms, you should wear a mask and go to a nearby fever clinic for medical treatment in time.

What if the yellow code suddenly appears?

Don't panic if the yellow code suddenly appears. You should do a good job of personal protection, go to the nearest hospital in the fast yellow code sampling area for nucleic acid detection as soon as possible, report to the community (village) or community on your own initiative, and cooperate with relevant epidemic prevention and control measures.

After getting the "yellow code", the general public can go to the nearby "yellow code" nucleic acid detection point for testing according to the content of the short message. After the result is negative, the "yellow code" will automatically become a "green code". For example, if "two tests in three days" are required, two tests will be carried out within three days as required, and the interval between each nucleic acid test is 24 hours. After the test result is negative, it will be transcoded automatically.

Another kind of "yellow code" personnel are patients with COVID-19-related symptoms, such as fever, sore throat, cough, runny nose and other symptoms, so they need to stay in the fever clinic for observation, wait until the nucleic acid test results come out, and if they are negative, they can go home.

Legal basis: People's Republic of China (PRC) Law on the Prevention and Control of Infectious Diseases.

Twelfth all units and individuals in People's Republic of China (PRC) must accept the prevention and control measures such as investigation, inspection, sample collection and isolation treatment of infectious diseases by disease prevention and control institutions and medical institutions, and provide relevant information truthfully. Disease prevention and control institutions and medical institutions shall not disclose relevant information and materials involving personal privacy.

Where the administrative department of health and other relevant departments, disease prevention and control institutions and medical institutions illegally implement administrative management or prevention and control measures and infringe upon the legitimate rights and interests of units and individuals, the relevant units and individuals may apply for administrative reconsideration or bring a lawsuit according to law.

Article 17 The State shall establish a monitoring system for infectious diseases.

The health administrative department of the State Council formulated the national infectious disease monitoring plan and scheme. The health administrative departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government shall, according to the national infectious disease monitoring plans and plans, formulate the infectious disease monitoring plans and work plans in their respective administrative regions.

Disease prevention and control institutions at all levels monitor the occurrence and prevalence of infectious diseases and the factors affecting their occurrence and prevalence; Monitor infectious diseases that have occurred abroad, not yet occurred in China or newly occurred in China.