Article 11 The purpose of the physical examination:
Implement the Law of People's Republic of China (PRC) on Prevention and Control of Occupational Diseases, Technical Specification for Occupational Health Surveillance and other legal provisions, strengthen the prevention and control of occupational diseases, effectively control occupational hazards, protect the health of operators, and at the same time reflect the company's care and attention to employees.
Second, the physical examination unit:
Baoji Gaoxin Hospital (south section of Gaoxin 4th Road, Gaoxin District).
Third, the physical examination items:
The occupational health examination items of Baoji High-tech Hospital are determined in strict accordance with the Technical Specification for Occupational Health Surveillance.
Routine physical examination cannot replace occupational health examination.
Fourth, the physical examination object:
Company personnel and special operators.
Verb (abbreviation for verb) Physical examination time:
The physical examination time arranged by the company for the trainees is counted as working time.
Preparation before the test of intransitive verbs:
15 before the physical examination, the office will send information (name, gender, date of birth, ID number, position, etc. ) To Baoji High-tech Hospital, Baoji High-tech Hospital will make a detailed physical examination plan, and issue an occupational health checklist and inspection/inspection report accordingly.
The office will send the occupational health checklist to the employees who take part in the inspection two days in advance, and inform them of what they should know (take part in the inspection on an empty stomach, pay attention to traffic safety, etc.). ).
Eight, the result processing:
After the physical examination, the office will send someone to the physical examination unit to receive the report on the results of occupational health examination, and notify all the employees participating in the physical examination within working days. Employees can sign for confirmation, or they can copy the physical examination results in the office and save them.
For employees who need reexamination and medical observation, the company will arrange reexamination and medical observation according to the time required by the medical examination institution.
extreme
I. Business Planning of Physical Examination Center
The establishment of physical examination center is mainly for individual health examination and health management. Regular physical examination can give an early warning of personal health problems and prevent the occurrence or delay of diseases; You can also find physical abnormalities early and treat them early. This can not only improve people's quality of life, but also save medical resources, and the social effect is obvious. According to the existing resources and actual situation of our hospital, on the basis of the original routine physical examination and health management, we actively carry out special service projects.
1, traditional health examination (traditional examination items for diseases)
1), outpatient physical examination. Adopt targeted and personalized physical examination programs with different ages, genders, occupations and prices;
2), group physical examination (industrial and mining, enterprise companies, institutions, etc. ). According to the different needs of the people, formulate various physical examination packages (specific), which are freely selected by each unit or individual;
3), industry physical examination (food, medicine, labor, school and work, etc. );
4), special physical examination (enrollment, admission, admission, etc. ).
2. Characteristic health risk assessment
Establish personal health records, form a professional physical examination summary report and health assessment, issue expert health opinions and health care suggestions, and set up a health consultation hotline. Ensure that the physical examination has results, the evaluation has conclusions, the evaluation has reports, the consultation has answers, and the medical treatment has guidelines.
3, professional function test
1), eyesight, hearing test and physical fitness test;
2) cardiac function examination and pulmonary function examination;
3), endocrine function test;
4) Detection of children's growth and development.
4, special medical problems detection
1), hepatitis virus infection;
2) Preliminary screening of HIV infection
3), mycoplasma and chlamydia infection;
4) Screening of tumor markers;
5) Screening of chronic diseases and occupational diseases;
6) Monitoring of hypertension and hyperlipidemia;
7), blood sugar and diabetes monitoring.
Second, the post setting of the physical examination center
1, director of physical examination center 1, chief physician 1, head nurse 1, 4 full-time physical examination nurses and clerks 1.
Third, work management and performance appraisal.
Establish a comprehensive target management responsibility system based on the nature of work, technical content and risk degree, service quantity and quality, with service efficiency, service quality and mass satisfaction as the main contents, further improve the performance pay assessment methods, and improve the quality and efficiency of physical examination services and the social benefits of hospitals; Through cost accounting and control, optimize resource allocation, promote income increase and expenditure reduction, and improve the economic benefits of hospitals. Gradually establish a mechanism of salary distribution according to posts and performance, and fully mobilize the work enthusiasm and labor creativity of people at all levels. According to the implementation method of the target responsibility system of the physical examination center, the departments and medical personnel involved in the physical examination are assessed, the work reward standard is appropriately improved, and the work enthusiasm of the medical examination personnel is promoted.
Problems and solutions of verbs (abbreviation of verb)
1, Problems and Practical Difficulties:
1). At present, it is difficult to convene, manage and control the temporary deployment of doctors and fixed medical technicians in the physical examination center, and the problem of being late and leaving early often occurs. The medical technicians in the physical examination change frequently, have no sense of belonging, and have a weak sense of responsibility, so it is difficult to provide satisfactory services for the medical examinees.
2) The medical staff and medical guides participating in the physical examination have shallow qualifications, limited clinical experience and lack of good communication with the physical examination personnel, so it is difficult to give full play to the all-round service of high-end physical examination.
3) The participation consciousness of cooperative departments is not strong, and decentralized physical examination is not convenient enough. In particular, it is difficult for small specialties to separate physical examination from outpatient service, such as ophthalmology and ENT, and it is impossible to send people to the physical examination center permanently, which leads to complaints and dissatisfaction among scattered physical examination objects.
4) The equipment such as color Doppler ultrasound machine and electrocardiogram machine in the physical examination center has not been equipped.
5), marketing issues. With the development and expansion of physical examination business in China, there will be a continuous demand for senior talents in technology, management and marketing. At present, there is no specialized marketing staff, and it needs to be further improved in capturing market information and opening up markets, and the publicity of health checkups needs to be strengthened.
The goal of this year's physical examination center is to double on the basis of last year, and the task is arduous. While strengthening the internal management of the physical examination center, the external liaison department needs to give full play to its role and necessary marketing is indispensable. With the new physical examination center put into use, we have a special venue and working environment, and the attendance and centralized management of medical staff have been further strengthened.
2. Solutions and specific measures:
1), strengthen contact with physical examination units, consolidate and focus on developing the group inspection market. Relying on the hospital, on the basis of stabilizing the original customers, we will strive to open up new customer groups such as the banking system.
2), focusing on disease screening and prevention, do a good job of health examination and special disease screening. On the basis of continuing to do a good job in group examination and personal health examination, we will focus on screening the immediate family members of patients who come to the hospital. At the same time, strengthen the collection and collation of original data information. Do a good job of return visit.
3) Establish VIP customer network and explore the high-end physical examination market. Focus on serving senior leaders of league construction units and people who need high-end physical examination, give priority to VIP personnel at different levels, and realize various medical needs including 24-hour appointment registration, hospitalization and all-round personalized health management services.
4) Strengthen marketing and create quality service. Introduce medical and health facilities, carry out medical and health services integrating health examination, sub-health conditioning and rehabilitation, and cultivate new economic growth points of health examination centers.
5) Strengthen the construction of physical examination team and improve the overall quality. In line with the goal of creating excellent products, standardized management is realized to ensure the quality of physical examination. Pay attention to the cultivation of departmental culture, gradually make the spirit of innovation, hard work and team spirit of sincere unity become the source of departmental development, and implement quality services with happy work.
6) Establish a high-quality physical examination team and provide special services. It is planned to recruit 1-2 young students, train them in health knowledge, gfd, etiquette and other knowledge, standardize their own behavior, and provide humanized services for medical examiners through good quality, skillful technology, cordial attitude and extensive knowledge, so that every customer who comes to the center for medical examination can feel careful, warm and caring. Increase customer loyalty, gradually establish word-of-mouth effect and establish brand image.
7) Establish and improve the health management system and build a perfect customer service platform. On the basis of continuing to answer questions at home for free after physical examination, providing targeted health lecture services and summarizing and analyzing the health status of the team, it is planned to use the physical examination information system to carry out a series of short message activities (member consultation, doctor-patient interaction, appointment for medical treatment, member care and greetings, etc.). ), so as to open more channels for medical examinees to interact with the hospital, and fully convey the hospital's meticulous care for medical examinees, the intimate answers of medical workers and the public image of the hospital to the public.
8), strengthen hardware investment, and comprehensively improve the level of physical examination services. Increase the investment in physical examination equipment, improve the physical examination information system, and meet the needs of different physical examination customers with comfortable physical examination environment, excellent testing equipment, optimized physical examination process and one-stop quality service. So as to achieve seamless docking with the customer service of cooperative medical institutions.
Under the correct leadership of the Party Committee and leaders at all levels, and with the strong assistance and support of colleagues in various departments, these problems will be gradually solved and improved in the future work. In the new year, we will continue to work around the center of the hospital, overcome shortcomings, improve methods, grasp facts, strengthen management and improve services. Improve the physical examination work norms, systems and service processes, make overall arrangements for effective resources such as personnel and equipment, boldly explore new ideas and methods for physical examination work, push all work to a new level, and make greater contributions to the healthy and rapid development of our hospital.
Tisso
First, the guiding ideology:
Taking the opening of the new physical examination center as an opportunity, aiming at creating high-quality products, focusing on health management and tumor screening, strengthening foreign exchanges and cooperation, relying on the hospital's strong brand, improving service processes, expanding marketing, strengthening group examination, focusing on cultivating high-end and popularizing low-end bipolar physical examination markets, and adhering to the principle of social benefits, * * * will create greater economic benefits.
Second, the specific measures:
(1) Adjust the marketing strategy and explore the physical examination market at multiple levels.
1, strengthen contact with physical examination units, and consolidate and develop the group inspection market. Relying on the hospital, on the basis of stabilizing the original customers, we will open up new customer groups such as banking system.
2, focusing on disease screening and prevention, do a good job of health examination and special disease screening. On the basis of continuing to do a good job in group examination and personal health examination, we will focus on disease screening for the immediate family members of patients who come to the hospital, and at the same time strengthen the collection and collation of original data and information. Do a good job of return visit.
3. Establish VIP customer network and explore the high-end physical examination market. Used in hospital customer service center to carry out online consultation, answering questions and health care services. When the conditions are ripe, you can also try Ctrip service mode to realize a variety of medical needs including 24-hour appointment registration and hospitalization services and comprehensive personalized health management services.
4. Strengthen marketing, establish health clubs, introduce health care facilities, carry out health care services integrating health examination, sub-health conditioning and rehabilitation, and cultivate new economic growth points of health examination centers.
(2) Expand the contents of physical examination services and establish a unique brand of physical examination.
1. Optimize the customer-oriented operation process and implement touching service. That is, through three levels of feelings (from the beginning of entering the medical examination center, the medical examiner feels warm and thoughtful)-feelings (through the whole medical examination service, it really feels good)-feelings (through the post-examination service, establishing a friend relationship), let customers regard the hospital as a part of their lives and emotions, let customers feel the feeling of going home, feel the value of medicine, and create a realm of customer satisfaction.
2. Set up a high-quality medical consulting team to provide special services. It is planned to recruit 1-2 young students, train them in health knowledge, gfd, etiquette and other knowledge, standardize their own behavior, and provide humanized services for medical examiners through good quality, skillful technology, cordial attitude and extensive knowledge, so that every customer who comes to the center for medical examination can feel careful, warm and caring. Increase customer loyalty, gradually establish word-of-mouth effect and establish brand image.
3. Establish and improve the health management system and build a perfect customer service platform. On the basis of continuing to answer questions at home for free after physical examination, providing targeted health lecture services and summarizing and analyzing the health status of the team, it is planned to use the physical examination information system to carry out a series of short message activities (member consultation, doctor-patient interaction, appointment for medical treatment, member care and greetings, etc.). ), so as to open more channels for medical examinees to interact with the hospital, and fully convey the hospital's meticulous care for medical examinees, the intimate answers of medical workers and the public image of the hospital to the public. In the same place, carry out health assessment and follow-up services, and provide all-round health management services from lifestyle management, disease management and medical management for employees and their families in enterprises and institutions.
4. Strengthen the construction of medical examination team and improve the overall quality. In line with the goal of creating excellent products, standardized management is realized to ensure the quality of physical examination. Pay attention to the cultivation of departmental culture, gradually make the spirit of innovation, hard work and team spirit of sincere unity become the source of departmental development, and implement quality services with happy work.
5, strengthen hardware investment, and comprehensively improve the level of physical examination services. Apply for the reconstruction and expansion of the existing physical examination center, increase the investment in physical examination equipment, improve the physical examination information system, and meet the needs of different physical examination customers with comfortable physical examination environment, excellent testing equipment, optimized physical examination process and one-stop quality service. So as to achieve seamless docking with the customer service of cooperative medical institutions.