Strengthen institutional management. In the hospital management year with the theme of improving medical quality, the hospital strengthened the purpose of "serving the people wholeheartedly" and the service concept of "taking patients as the center and quality as the core", highlighted three key points: link quality control, service mode change and rational drug use, strengthened the two-level medical quality management network in the hospital and strengthened the quality control of single diseases. Focusing on the main factors affecting medical quality, such as medical personnel, medical technology, equipment, and system norms, we should strengthen medical management, establish and improve various systems, improve services, clarify responsibilities, take multiple measures simultaneously, and focus on implementing the first-visit responsibility system, the discussion system for difficult and critical death cases, the three-level doctor rounds system, and the major surgery approval system. Adhere to the dean's administrative and business rounds system, and check the medical quality management of various subjects irregularly, emphatically and in a planned way every month; The writing of medical documents such as medical records, prescriptions and diagnosis certificates has been further standardized, and the quality of medical care has been continuously improved. In order to improve the overall medical level of hospital medical staff, the hospital also takes various ways to train, such as going out and coming in. Every year, 6-8 people are sent to well-known hospitals all over the country and provinces and cities for further study, and relevant personnel are actively sent to participate in various training courses organized at all levels. Experts from provincial hospitals, provincial cancer hospitals, Tai 'an Central Hospital and affiliated hospitals of Taishan Medical College are regularly invited to visit the hospital, make rounds, discuss cases, teach operations and give specialist lectures. The hospital actively carried out activities such as technical competition, medical record quality improvement month, medical quality improvement month and ward management improvement month, which promoted the technical level of medical staff in the hospital.
Insist on developing the hospital through science and technology. The hospital actively encourages medical staff to carry out scientific and technological innovation based on their posts, and rewards new technologies and new businesses that have achieved remarkable results. In recent years, provinces, cities and counties have awarded more than 10 scientific research achievements. Convenient shoes with front opening invented by Zhao Guizhen, vice president, light-proof infusion set invented by Chen Qingtian, director of internal medicine, anti-pollution infusion bottle sleeve invented by Yang Hongfeng, director of infection department, anti-pollution disposable infusion set invented by Zhang Xingmao, director of traditional Chinese medicine management department, short pants for bone erosion medicine treatment, new scalp needle thread embedding device and N-type air cushion.
Create a first-class service level for patients to go to the Second People's Hospital of Ningyang County. What they feel here is always the warmth like spring, spacious and bright hall, sincere smiling doctor guide and thoughtful service. The Second People's Hospital of Ningyang County has no distractions, is calm, and strives to climb to a wonderful medical realm. Making patients convenient and satisfied is the focus and foothold of hospital service concept.
In order to further change the service concept and focus on hospital development and improve service level, "What about hospital development?" If I were a patient, discuss with empathy, carry out the study and education activities of "continuing to emancipate the mind and promote scientific development", raise awareness and change the service concept. Through study, education and discussion activities, they have realized three changes in service concept: one is to go into the community to practice medicine, the other is to change passive service into active patrol service, and the third is to change the old service mode into a convenient and fast service mode. The change of service concept has promoted the improvement of service attitude and service level. At present, medical staff are neatly dressed, listed for posts, dignified in manners, civilized in language, smiling and beautiful in appearance, showing a good mental outlook, blooming youthful vitality, releasing vigor and passion, and enhancing the trust of the masses and the affinity of patients. In order to better provide convenient and efficient services for patients, they constantly change the service mode and simplify the medical treatment process. In order to shorten the waiting time for patients to see a doctor, they cooperated with Jinan Inspur Group to develop a hospital management system, implemented computerized management, and established a local area network in the hospital, thus avoiding the trouble of inpatients queuing to pay for medicines. All patients were assigned to wards by medical staff, and the whole follow-up service was implemented. They also implemented a doctor contact card system. Each newly admitted patient has a doctor's contact card, which is convenient for the hospital to pay a return visit to the discharged patient, and also convenient for the patient to contact the attending doctor, which is conducive to the recovery of the patient after rehabilitation. It is also an important aspect to change the service mode to implement "clear consumption". They implement a "one-day list system" for inpatients, so that inpatients can see the daily bed fee, medical treatment fee, treatment fee, operation fee and medicine fee at a glance. It is also an important content for patients to choose doctors and change the service mode.
For the convenience of patients and caregivers, the hospital has built a high-grade carport, installed an electronic screen in the new ward building to introduce the specialties of the hospital, and set up a doctor bulletin board in each department to publicize the basic information of each doctor's education, professional title, medical expertise and so on, so as to guide patients to the hospital. Life is very convenient. While strengthening the construction of in-hospital service facilities, hospitals are also constantly strengthening the construction of out-of-hospital service facilities. First of all, hospitals often send medical staff to communities, villages, enterprises and institutions for health checkups and establish health records. Secondly, each community has set up community health service stations, health clinics and other places nearby for medical treatment. The construction standards in all parts of the country are high, and the six rooms are separated, which is higher than the standard requirement of four rooms in the whole province. The number of medical facilities is increasing, which truly meets the service requirements of "minor illness does not leave the village, serious illness does not leave the county, and incurable diseases go to the superior big hospital". The hospital also implements staggered sinking of personnel, arranges some personnel to sit in the community for a long time, and regularly organizes personnel to provide various services in the community, which reduces the burden of medical treatment for ordinary people and meets the medical needs of patients. Third, earnestly implement and improve a series of preferential policies for the new rural cooperative medical system. All drugs and medical consumables are purchased directly from the market through bidding, and all the saved expenses are used for patients. In addition, they also strictly follow the drug list of the new rural cooperative medical system published by Shandong Province, and strictly implement the regulation that the drugs paid by patients at their own expense should not exceed 10%, thus saving a lot of money for patients. The hospital has been commended by Ningyang county party committee and county government as "advanced unit of new rural cooperative medical system" for four consecutive years.
At the end of the interview, when asked about the hospital's future development prospects, Dean Chen Henglong described the grand blueprint of the hospital's development with confidence and pride: under the premise of continuous improvement of medical quality, service level and medical environment, we will strive to build a hospital with complete departments, outstanding specialty characteristics, first-class equipment, skilled talents and trustworthiness, and become a veritable leading hospital and a first-class modern general hospital in the eastern part of Ningyang.