1, verify the parents' Huawei account retrieval through parental protection.
In the children's mode of healthy use of mobile phone, when the mobile phone is turned on for healthy use, the Huawei account of parents has been associated, and the Huawei account of parents can be retrieved through parental protection verification.
The operation is as follows:
Click Forgot Password in the interface of entering password with healthy mobile phone? Then choose to verify the parent Huawei account and enter the password reset password of the parent Huawei account.
2. Force the mobile phone to restore the factory settings and terminate the healthy use of the mobile phone.
Forced restoration of factory settings can remove the student mode (healthy use of mobile phones), but all personal data in mobile phones will be lost.
1) If the function of finding my mobile phone is turned on, you need to verify the registered Huawei account of the mobile phone after restoring the factory settings, otherwise you will not be able to enter the system. Please operate with caution.
2) If the parental protection function is turned on on the mobile phone, you need to log in the parents' Huawei account password after restoring the factory settings, and then you can turn off and clear the screen time management (student mode) for the healthy use of the mobile phone. If you choose to skip, the healthy use of mobile phones (student mode) cannot be turned off and cleared.
3) If you forget the password of your parents' Huawei account, you can retrieve it by quickly retrieving the password.
If the previous Huawei account has been cancelled (all data will be deleted and cannot be recovered once the Huawei account is cancelled), you will not be able to log in to Huawei account. If there is no associated parent Huawei account, it is recommended that you back up important data within the set time limit (third-party applications such as QQ and WeChat need to be backed up separately), forcibly restore the factory settings of the mobile phone, and terminate the healthy use of the mobile phone (student mode).
3, still can't solve
If the above methods fail to solve your problem, please back up your important data in advance (QQ, WeChat and other third-party applications need to be backed up separately), and bring the purchase voucher to Huawei customer service center for testing and processing.
The related links are as follows: Customer Service Center? Price of reservation service, consignment service and maintenance spare parts