1, the right to personal and property safety.
2. Right to know and service.
3. Independent choice (autonomy of will).
4. Fair trade rights.
5. Right of claim.
6. Rights protection organizations (associations).
7. Access to knowledge and technology.
8. Personal dignity and the right to respect folk customs.
9. Supervision (report, complaint, criticism and suggestions).
10, legal protection and litigation claims.
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.
Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive. Consumers have the right to ask business operators to provide information about price, origin, producer, use, performance, main components, production date, expiration date, instructions for use, after-sales service or service content, specifications and costs. According to the different conditions of goods or services.
Article 9 Consumers have the right to choose their own commodities or services. Consumers have the right to choose the operators who provide goods, choose the way of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services. Consumers have the right to compare, identify and choose their own goods or services.
Article 10 Consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.
Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.
Twelfth consumers have the right to establish social organizations to safeguard their legitimate rights and interests.
Article 13 Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests. Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.
Article 14 in the Consumer Law, consumers have the right to respect their personal dignity and national customs and habits when purchasing or using commodities or receiving services.
Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests. Consumers have the right to report and accuse acts that infringe on consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in consumer protection work, and have the right to make criticisms and suggestions on consumer protection work.