Why should the physical examination center be upgraded to a health management center?

First, the Healthy China 2030 plan has been continuously promoted, and now the hospital is gradually transforming the management idea of pure disease treatment into disease prevention and treatment.

The purpose of the hospital is to serve the patients and do everything for the patients; The purpose of the physical examination center is to do everything for and serve customers. The former focuses on medical quality, and the first focuses on medical quality; The latter emphasizes quality service.

1, the hospital attaches importance to medical quality followed by service, and the physical examination center emphasizes three concepts, namely, service concept, marketing concept and health management concept, which are the perfect combination of the three concepts.

2. The hospital works passively, and patients come to see a doctor; Professional physical examination center actively serves customers, so that people who come for physical examination can enjoy the physical examination service process.

3, the hospital work is a link, pay attention to the quality of the link, one-time; The physical examination center is a full-time service, and it is a lifelong service. Specifically, it will be pre-medical service, in-medical service and post-medical service (establishment of health records, follow-up service, etc.). ).

4. Hospital work has its particularity and strong pertinence; In the physical examination center, it is necessary to combine basic knowledge, professional knowledge, relevant knowledge, humanistic knowledge, legal knowledge and nutritional knowledge to provide customers with more comprehensive services.

5. The service processes of hospitals and medical examination centers are different.

The service layout and process of the hospital are outpatient department and inpatient department. Specifically, registration, medical treatment, examination, conclusion and prescription are the links.

The physical examination center is a pre-examination service, a mid-examination service and a post-examination service. Specifically, registration at the front desk, blood drawing, examination in various subjects, breakfast, finishing, receiving medical report, consultation and follow-up services are all comprehensive.

Second, the test conclusion is different.

Hospitals emphasize diagnostic criteria, effective treatment, outpatient treatment or hospitalization; The conclusions of the physical examination center are health risk factors, disease risk factors and health assessment conclusions.