Time flies, and a period of work activities has come to an end. Looking back on our work during this period, our theoretical knowledge and professional level have been greatly improved. Let's sort out the past work and write a work summary. But how to write a work summary to make a difference? The following is a summary of my personal insurance company's semi-annual work (6 selected articles), hoping to help you.
Personal semi-annual work summary of insurance company 1 First, review the work in the first half of 20xx.
In the first half of 20xx, under the correct leadership of the provincial company, the cadres and employees under the jurisdiction of our company seized the opportunity according to the working ideas put forward by the provincial company, strengthened the "three guarantees" around "one business theme", defined "five promotion requirements", implemented "ten work measures", and closely focused on the business theme of "speeding up efficiency, compliance and creating profits", with the spirit of never slacking off and pioneering.
(1) commercial operation
By the end of June, our company had signed 2,944 bills, an increase of 393. The premium income was 7,674,400 yuan, accounting for 565,438+0.16% of the annual tasks, and the premium income increased by 65,438+05.27% compared with the same period of last year. Among them, auto insurance premium income was 7.2909 million yuan, and non-auto insurance premium income was 383.5 million yuan. 932 cases were reported, 779 cases were filed and 665 cases were closed. The total insurance rate in payout ratio is 50.93%, including 53.25% for auto insurance in payout ratio and 65,438+05.85% for non-auto insurance in payout ratio. The deviation rate of auto insurance loss is 0.23%, the timely filing rate is 100%, the case settlement rate is 78.24%, and the non-auto insurance settlement rate is 75.00%.
(B) Party building work
According to the company's actual situation, our company carried out the activities of "learning the history of the party and talking about feelings", lectures on the knowledge of the history of the party, appreciation of revolutionary movies and so on, and also participated in the calligraphy art photography exhibition sponsored by the Propaganda Department of xx Municipal Committee. Through these activities, the employees of the company have a more comprehensive understanding of the history of the party and a deeper understanding of the party.
(3) Customer service work
In the first half of 20xx, the company attached great importance to customer service, and under the guidance of the service concept of "professional, fast, convenient and caring", actively took measures to improve the service level and achieved initial results. First, carry out customer service work in strict accordance with the standard network construction standards, and do a good job in standardization construction around the goal of "ten unification". That is, unified business nameplate, unified workplace layout, unified service reception, unified service logo, unified service desk card, unified working environment, unified data placement, unified suggestion book, unified service image and unified service behavior. The staff of service outlets are required to provide customers with standardized services, use service terms and put an end to service bans in accordance with the requirements of Customer Service Specification and Network Service Specification. The second is to clarify the communication responsibilities between the branch and the county marketing service department and each team. The surveyor's responsibility system will be implemented in sections, and the county marketing service department and each team will have special personnel responsible for claims settlement, which is convenient for the grassroots and customers; Strengthen the management of compensation posts, designate the person in charge, take the initiative to contact brother companies, and track the transferred cases in time; Clearly contact the special person in each link of the superior company, which improves the circulation time of the case; The third is to establish a green channel for interactive claims and determine the person responsible for interactive claims. Put publicity pages such as customer service commitment, claim settlement process and claim settlement notice on the billing counter of interactive business. Fourth, firmly grasp the focus of customers' attention to auto insurance claims, and actively provide services in all aspects of auto insurance claims processing, that is, "taking the initiative to go to the door to determine losses, taking the initiative to collect claims procedures, taking the initiative to inform the progress of claims, and taking the initiative to inform claims collection". In addition, we also took advantage of the 6. 16 China Life Customer Festival to carry out effective customer service activities around the theme of "Hand in Hand with China Life, Green China", such as risk inspection and consultation for key customers, photo publicity of real cases, and lectures on common sense of automobile maintenance. Through the implementation of the above measures, the service quality is guaranteed, the company's market reputation is improved, and the company's service influence is expanded.
Looking back on the work in the first half of the year, we not only see the achievements, but also clearly realize that there are still many outstanding problems and weak links in the work. The main performance: First, team building needs to be further accelerated, the number of employees should be gradually increased, and the scale and presentation ability of sales staff should be improved. The ability of sales management and control still needs to be further strengthened. The low productivity of sales staff and the weak stamina of sales team greatly restrict the development speed of the company. Second, the concept of employees needs to be further changed. In the face of strong market competition pressure, some comrades are afraid of difficulties, a few employees are lazy, lack forward-looking market development, take less initiative and be beaten passively, resulting in a small number of business losses; Third, the service quality needs to be further improved. In the first half of the year, although our company actively took measures to strengthen and improve the service level and achieved initial results, there is still a big gap compared with the target value required by the head office and provincial companies.
Two. Work arrangement for the second half of 20xx year
In the second half of 20xx, our company will continue to implement the spirit of the annual work conference of the head office and provincial companies, in accordance with the requirements put forward by the provincial company work conference at the beginning of the year, combined with the company's current development situation and the characteristics of xx region, in the spirit of seeking truth and being pragmatic, and on the basis of maintaining stable business growth, we will consolidate the existing market position, improve the development speed, continuously improve the comprehensive payout ratio and other key business indicators, actively respond to internal and external supervision and inspection, and further enhance the development, service, cohesion and control. Therefore, in the second half of 20xx, our company will mainly focus on the following aspects:
(1) Continue to increase the development market share.
After four years of struggle, our company has firmly occupied the third place in the market share. However, it cannot be ignored that other market players have begun to exert their strength and catch up with each other by virtue of their already formed competitive advantages, which poses a great challenge for the company to maintain its existing market position. In this regard, we must strengthen the sense of urgency and crisis in development, strive to accelerate development, increase market share in development, and gradually shorten the gap with the top two, thus pushing the company to a new development stage.
(2) Improve professional quality and development quality.
In the second half of 20xx, our company will persist in adjusting its structure in the process of development and continue to maintain a high-quality development speed in the process of adjustment. Maintain a steady growth in business scale, and at the same time vigorously develop benefit-oriented insurance such as liability insurance, accident insurance, enterprise property insurance and freight insurance, continuously expand the scale and create higher benefits. Pay close attention to the development measures of the same industry in management, increase public relations, take active and effective methods, participate in competition, consolidate the market share of the original insurance products, actively expand new business and protect new customers.
(C) in the management to enhance the team's combat effectiveness
In the sales system, we should establish a business sales system based on three teams: group direct sales, personal marketing and intermediary agents, and explore new ways of professional management in urban areas. In terms of institutional setup, according to the requirements of establishing a professional sales system for provincial companies, and based on the principles of simplicity, practicality and high efficiency, the existing institutions are rationally arranged to meet the needs of business development.
In the distribution system, we should give priority to efficiency, further implement the method of allocating the total wages of superior companies, comprehensively implement the performance-based salary system for front-line personnel and the post-based salary system for managers, and insist on tilting the wages to the front line, key positions, business backbones and companies that have made great contributions, so as to mobilize the enthusiasm of employees and agents to the maximum extent, improve the per capita productivity and improve the overall efficiency.
In the employment system, regardless of seniority, ability, background and performance, we use talents in an eclectic way, further break the boundaries of identity, select talents, and appoint talents with outstanding performance and ability recognized by the masses to management positions. At the same time, establish an elimination mechanism and make up your mind to adjust and eliminate those who are not suitable for competition, business development, management needs and redundant positions; Managers who are weak in ability and unable to open the work situation for a long time should be adjusted.
(d) Improve the quality of trainers.
The competition in the future insurance market is bound to be the competition of talents and services. Whoever has talent will win the competition. Based on this understanding, in the second half of 20xx, we made great efforts to improve the quality of the team and increase the intensity of basic education and training. First, do a good job in training the heads of various departments, strive to improve the modern enterprise management level of leading cadres, enhance their leadership ability, and thus enhance their market competitiveness. The second is to do a good job in the training of on-the-job employees to meet the needs of business development and management requirements. The third is to establish a training evaluation mechanism to quantitatively evaluate the training effect, and do a good job of evaluation and tracking before, during and after the training to ensure the training effect.
(V) Strive to create a good environment for the company's development.
Strive to create a good company internal environment and social external environment, and create conditions for the company's development. First, do a good job in corporate culture construction, improve the company's centripetal force and enhance the company's cohesion. Deepen the personnel system and policies, invigorate the talent mechanism, and create a talent environment that can retain, attract and make good use of talents; Do a good job in the education of cadres and employees' professional quality, ideology and morality, love their posts and dedication, and create a good environment for success; Strive to improve the material and cultural conditions of cadres and workers and create a good living environment. Second, do a good job in standardized operation and quality service according to law, and establish a good image of the company. Adhere to legal operation and standardized operation, take the lead in creating a good market competition environment, and win praise and trust from all walks of life with their own practical actions; Adhere to high-quality service and civilized service, think for the insured everywhere, broaden the service field, improve the service attitude, improve the service method and quality, and win the insured with credibility; Strengthen networking activities, actively communicate with relevant departments and units, deepen feelings, strive for support, create a relaxed and favorable social environment for the company's development, and promote the company's all-round development.
20xx is a crucial year for the company to make great efforts to seize the opportunity and make great progress. In the second half of the year, our company will continue to focus on the 16-character working policy of "benefit management, compliance with laws and regulations, enhancing capacity and accelerating development", under the correct leadership of provincial companies, further understand the situation and clarify responsibilities, and Qi Xin will work together to take advantage of the situation and strive to comprehensively promote the work of central branches to a new level and create a new situation of benefit management!
Personal Work Summary of Insurance Company for Half a Year In the past two and a half years, under the general commander of the company, all the colleagues in the Group Insurance Department actively understood the work intention and instructions of the head office, and strived to expand their business in the increasingly fierce market competition and fulfill the task indicators issued by the company. The summary is as follows:
I. Staff management and operational research
1. At the beginning of the year, according to the working intention of the head office of the company, the internal personnel of the group insurance department were reconfigured to actively mobilize the enthusiasm of the group insurance salesmen and insurance assistants.
2. Formulate a management system that conforms to the actual situation of group insurance, hold a good morning meeting of the department, timely convey the spirit of instructions from superiors, discuss the problems existing in the work, arrange to learn new business-related knowledge and new underwriting matters, and let salesmen correctly guide enterprises to understand employee accident insurance, reduce adverse business selection and reduce payout ratio.
3. Strengthen communication between department personnel, unify thoughts and working methods, urge department personnel to manage activities well, and urge and better cooperate with salesmen to expand their business in multiple directions.
4. Formulate the business promotion plan for the "Good Start" and "xx Hegemony" competitions, and promptly publicize and urge all salesmen to do a good job in business management after being approved by the Head Office.
5. Formulate management and assessment methods for group insurance salesmen in xx years, and adjust some management and assessment methods accordingly.
Second, the accident insurance work
Xue Ping Insurance: First, do a good job in the service of Xue Ping Insurance as always. The salesman is required to visit the school twice a month, and communicate with the school leaders or managers in time if there are any problems. Ensure that the school has compensation cases and hand them over to the company in time, send the compensation back to the school or parents in time, and fully perform our honest service. Second, in order to ensure the stability of the insurance market in Xue Ping, we cooperated with PICC to carry out the insurance exhibition in Xue Ping, fully implemented the spirit of the document issued by the Provincial Insurance Association, clarified the insurance charging standard in Xue Ping again, and arranged for marketers to communicate with school leaders and managers in an all-round way to listen to their opinions on the company's services. With the strong support of the company's head office, we strengthened our contact with the leaders of the Municipal Education Bureau and won the strong support of the leaders of the Municipal Education Bureau, which laid a solid foundation for the successful completion of the renewal of insurance in Xue Ping this year. Third, during the pre-holiday period, the Group Insurance Department visited major schools. In just a few days, all the service personnel of Xue Ping Insurance braved the hot summer to deliver more than xx copies of Xue Ping Insurance, a letter to parents of students and a medical guide to all parents of students in time, completed the preliminary work of Xue Ping Insurance, and finally successfully completed the task of Xue Ping Insurance in xx.
Accident insurance for employees of enterprises: First, in order to better communicate with business owners, listen to their opinions on the company's claims service and understand the situation of safe production of enterprises, visit major customers whose accident insurance premium is more than xx million yuan, and further deepen the trust and support of enterprises to our company. The second is to discuss matters needing attention in accident insurance with customer service department. Insure in strict accordance with the number of people required by the terms, increase the rate, strengthen the adjustment, and ensure underwriting. Third, in the case of fierce competition in the accident insurance market, do a good job in the after-sales service of enterprises. Usually, we should visit enterprises more to show our concern and attention. If the enterprise has a claim, it should be handed over to the company in time and returned to the enterprise as soon as possible. This year's employee accident insurance, under the fierce competition between industrial injury insurance and other companies, has had a great impact on the sales of accident insurance in our company.
Three. Engaged in life insurance business
With the strong policy support of the company's head office, all salesmen have made great efforts to develop the exhibition industry, but the life insurance business market has been shrinking and the business has fallen sharply compared with the same period last year. First, actively visit enterprises at ordinary times, better communicate with business owners about enterprise welfare funds, further understand the human resources and financial situation of enterprises, and finally achieve the purpose of promoting orders. The second is to do a good job in the new development of life insurance market and find a new way out in the current difficult market environment.
Four. Work of the Comprehensive Development Department
This year, under the guidance of the head office, xx people were recruited from the marketing department to set up the comprehensive development department to try new business development channels. So far, the accident insurance premium has reached xx million, and some achievements have been made in the attempt, but the best effect has not been achieved. Next year, we will continue to explore and make this team a new growth point of the company's accident insurance business.
Verb (abbreviation of verb) suggestion
First, under the influence of the current policy, the expansion environment of group insurance business is becoming more and more severe, and the difficulties in exhibition industry are objective. Therefore, it is suggested that the company pay attention to group insurance and give support to the operation of the external environment. Second, it is suggested that the company leaders should attend the meetings of the Group Insurance Department, communicate with the salesmen and give guidance and help on business ideas.
Six, the second half of the work ideas
1, do all the work before Xue Ping insurance charges.
Work-related injury insurance will be fully rolled out in the whole city next year, so the impact of work-related injury insurance will be reduced. On the basis of consolidating the existing accident insurance, we will open up new sources of accident insurance, especially some agency business.
3. According to the current development of the new rural cooperative medical system, find the breakthrough point, so as to seek ways of cooperation and increase new business growth points.
4. Explore the life insurance market and try workplace marketing.
5. Accelerate the construction and development of the comprehensive development team, and with the strong support of the company's head office, make more efforts and make more articles on integrated marketing.
6. Strengthen the team building of group insurance salesmen.
Three years passed quickly, and 20xx years passed half in a blink of an eye. In the past six months, I have been very busy in the position of integrated teller. Under the leadership of the municipal company, xx Company's business has developed rapidly, and its business has been rising continuously, which requires us to be more serious and responsible in our back office work.
The business of our xx company's three channels is very good, and we need to do careful service and handling in claims, insurance policies and new ones. I also keep learning various skills to improve my business level. Only by studying constantly can I cope with all the work at the counter. In practice, I also encountered many difficulties, but I also got exercise in the process of handling, which helped me immeasurably. No, I'll ask more and learn more. Usually, the counter work is very busy. With the support of the three managers, especially under the guidance of xx, the backstage work is done in an orderly way, not only doing their own jobs well, but also trying to eliminate the risk factors that affect the company. Xx's insurance business in Xue Ping has achieved great success in the whole city. Business has come up, and logistics services have to keep up. In the claim settlement work of Xue Ping Insurance, I tried my best to put an end to false claims, made full use of the particularity of the principle of claim settlement, and let customers make claims in other claim settlement institutions first, which greatly reduced the company's claim settlement expenses and made my own contribution to the company. In the first half of this year, I worked in a city and county company.
Summary of Personal Semi-annual Work of Insurance Company In the past four and a half years, under the correct leadership of provincial and municipal companies and the unremitting efforts of all employees of our company, the insurance company has made breakthroughs in its business, taking the lead in breaking through the premium income of10 million yuan in the whole province. In the first half of this year, our company completed the annual marketing task assigned by the provincial company two months ahead of schedule, and all the work developed healthily and smoothly. Combined with their specific responsibilities, talk about the achievements and shortcomings in the past six months. The work is summarized as follows:
First, the working ideas
Actively implement a series of important instructions from provincial and municipal companies on the company's development, keep pace with the times, work diligently, be pragmatic and seek efficiency, strive for first-class, lead employees in all departments to further change their concepts, reform and innovate around the center of "based on reform, accelerating development, sincerely serving and improving efficiency", and face the increasingly fierce competition in Linyi insurance market, strengthen core competitiveness and carry out diversified operations. Through hard work and struggle, the company has maintained a good development trend.
Strengthen all aspects of learning and strive to improve their professional quality and management level. As a leading cadre, I shoulder the important responsibilities and missions entrusted by the superior leaders and all employees, and the company's operating principles and policies need me to implement. So I attach great importance to the study of insurance theory and the cultivation of management ability. Pay attention to guiding work with scientific methods, standardize your words and deeds, establish a strong sense of responsibility and dedication, and constantly improve your business and management capabilities.
Continuously improve the overall quality level of the company's business personnel. Over the past six months, I have always regarded the cultivation of professional quality of personnel in the exhibition industry as an important part of team building, implemented targeted training plans with the manager's office, and strengthened the construction of leading bodies and staff.
Second, enterprise management.
"Without rules, there would be no Fiona Fang". In order to make a company develop steadily, it is necessary to formulate norms and strengthen management. Management is an input, and this input will certainly produce benefits. I am in charge of business work and need to ask for benefits from management. Only by constantly improving various management systems and methods and truly putting them into action can we achieve results and see benefits. In enterprise management, I have mainly done the following work:
1. Make weekly, monthly, quarterly and annual sales plans for all departments according to the annual sales tasks assigned by the municipal company. When making plans, we should seek truth from facts and determine the reasonable and achievable goals of each office according to the characteristics of each insurance, customers and the situation of each office. After the target is determined, I will strengthen the process management and monitoring according to the principle of "everything is implemented and everything is supervised" to ensure the smooth completion of the target plan of each department and office.
As the manager in charge of business, I attach great importance to the team building of each exhibition department. Always pay attention to the ideological and professional quality education of department managers and department members. Over the past six months, I have organized many situation mobilization meetings and business seminars, carried out business training activities, organized everyone to learn knowledge and seek experience, and improved the overall quality of employees. The training focuses on learning insurance theory and exhibition skills, emphasizing the cultivation of team spirit. Learning has promoted the continuous improvement of the quality of each team and laid a solid foundation for the company's sustained and stable development.
3. Help the manager's office to comprehensively promote the innovation of salary system and constantly consolidate the basic management of the company. Establish a salary system reform linked to posts and performance. This year, I comprehensively promoted the reform of enterprise salary system, focusing on the "four modernizations" of job clarity, salary socialization, bonus performance and welfare diversification. The employment mechanism has been initially established, which can fully stimulate the enthusiasm and creativity of employees.
Third, the department is responsible for the work.
In addition to business management, I also served as the manager of the first marketing department. There is only one salesman in a marketing department, and my business is mainly big customers. My major client business mainly comes from the capital company. According to the characteristics of the fleet of Shengzi Company, on the basis of the original vehicle insurance, I first opened the freight insurance for commercial trucks in the city. The opening of freight insurance not only provides protection for customers, but also increases the company's premium income, which really kills two birds with one stone. Through unremitting efforts, our department completed the annual premium income of RMB xxxxxx, including RMB xxxxxx for auto insurance, RMB xxxxxx for non-auto insurance and RMB xxxxxx for payout ratio due. Become an important guarantee for the company's development.
Fourth, shortcomings in the work.
Due to a lot of work and many business responsibilities, sometimes it is inevitable to make mistakes in a busy schedule. For example, sometimes the service is not timely and the statistics are biased. Sometimes you are impatient in your work, and sometimes you are eager for success, which affects the progress and quality of your work; I can't handle some work relationships well.
In short, in the past six months, I have been strict with myself, self-denial, improving employees' ideological understanding with my own leading role, and using strict system norms in action. Under my leadership, the company's employees take continuous development and construction as their own responsibility, take "honesty first, steady operation, value first, and serve the society" as their business purpose, and have made great achievements in reform, continuous innovation, and standardized operation.
The second half of the year is coming, and the competition in the insurance market will be more intense. In order to maintain a good development trend, the company must further emancipate its mind, renew its ideas, break through itself and gradually increase its marketing efforts. In the second half of the year, I will meet the future challenges with full passion and confidence, so that my work will reach a new level. I believe that under the correct leadership of the superior company and the joint efforts of all the staff, our company will be able to work hard with one heart and one mind to create more brilliant achievements.
Summary of personal work of insurance company for half a year 5. It is the fifth year that I have joined the big family of xx Property Insurance. In this short time, I deeply feel that the first half of this year is the half year of rapid development of xx company. Under the correct leadership of the manager's office, and with the joint efforts of all departments and staff, xx Company has fully completed all tasks. As a member of xx Company, I am proud of it. The development of the company is inseparable from everyone.
Firmly believe in politics ideologically, persist in studying political theory, constantly learn scientific theoretical knowledge, blaze new trails, keep pace with the times, and practice the commitment to your ideals with practical actions. Study hard at work, study hard and actively demand progress. As a group training post, I know the importance of doing a good morning meeting. In order to improve the quality and enrich the form of the morning meeting, I put learning first, cherish every opportunity for the city company to organize learning, discuss with peers and strengthen the skills of group training; Use all the time to strengthen their own learning and improve their own quality, such as reading a lot of books on marketing management and insurance knowledge, listening to expert lectures, collecting information and studying PPT production. In order to ensure the smooth organization process and accurate expression of the morning meeting, in addition to making full preparations for the content, we should also consider the lecture notes, keep practicing, cut down the time, and adjust the speech speed and expression. Every morning meeting is well thought out and carefully prepared.
At the same time, I have done a good job as an agent, helping them fill in the bill, calculate the premium, explain the business, analyze the needs and cooperate with customers, and established a good relationship with them, which also laid the foundation for my work in xx marketing department. After xx Marketing Service Department was put into operation, I devoted myself to grassroots marketing. As a pilot of the company, the marketing service department has no previous experience to learn from, and the staffing is not in place, so I run the market alone, distribute leaflets, visit customers, and work part-time in the back office and the field.
According to the custom of villages and towns, they sometimes go early, hand out leaflets and then rush back to the marketing department to sign the bill. On weekends, they run several towns a day; Sometimes customers come right after work, and I don't refuse.
I didn't complain, and after handling the business for my customers with enthusiasm and thoughtfulness, I dragged my tired body home with the night; At the same time, he also accompanied the agent to do exhibitions, check risks, cooperate with the filling and delivery of bills, and do a good job for customers. When there are contradictions among marketers, they should actively communicate to solve problems and improve their loyalty. Many holidays and weekends also work overtime to provide good services for marketers.
Strengthen the training of newcomers, increase the number of marketing personnel, and conduct one-on-one training for new contracted personnel in the marketing service department. Signatories have mastered the relevant regulations through systematic study of theory and operation, and can sign bills skillfully; In daily business or private life, we often contact people who meet the requirements of increasing staff and tap prospective employees. In the work, this spirit of daring to innovate, dare to fight hard, be serious and responsible, and bear hardships and stand hard work has also been recognized by everyone.
In the first half of my work, I have made some achievements and improved my ability, but there are still many shortcomings: my mind is not emancipated enough and I am not bold enough to do things. Whether it is the group training or the management of the marketing department, the pace is limited by thoughts and horizons. They dare not boldly imagine everything, are too cautious, and are used to relying on experience and judgment. I am not good at allocating time reasonably, so I don't have enough time to strengthen my study and cultivation in complicated affairs.
Management experience is not very rich, and the artistry and skill of management need to be strengthened and improved. Because the management time is not long, management ability is still lacking. I hope the leaders can give me more advice and criticism in the future, so that I can gradually improve my management ability and work level. I don't have enough communication with various departments and colleagues. I hope to increase communication opportunities through various activities of the company.
Summary of Personal Semi-annual Work of Insurance Company 6 Joined X Insurance Company at the beginning of 20xx, engaged in insurance work that X was unfamiliar with. Over the past six months, with the kind care of the company leaders and the enthusiastic help of other masters, I have been able to independently engage in and carry out insurance marketing business from an insurance layman, without any illegal acts in my own business position, and work hard with all employees to better complete the tasks assigned by the leaders and superiors. The following is a summary of my work in the first half of the year.
First, strive to improve political literacy and ideological and moral level.
Actively participate in all kinds of political study, theme education, vocational education activities, organizational activities and recreational activities organized by superior companies, branches and departments, without being absent without reason; Can adhere to the correct political direction, take the initiative to improve their political literacy and ideological and moral level from all aspects, and make some progress in ideological and political affairs.
Second, strive to improve professional quality and service level.
Actively participate in all kinds of business learning training and examinations organized by superior companies, branches and departments, study diligently, be good at creation, constantly strengthen their own business quality training, constantly improve their business operation skills and basic skills of serving customers, master their due professional business skills and service skills, be able to handle all kinds of businesses skillfully, understand all kinds of business products operated by the company, and carry out targeted publicity and promotion.
Third, strictly implement various rules and regulations.
In the past six months, I have been able to strictly implement the rules and regulations, internal control system and service regulations of the superior company and its branches, adhere to the use of civilized language, do not exceed my authority, do not abuse power for personal gain, and have not been complained by customers or other irregularities. Self-discipline in spare time, not participating in gambling, xx and other bad behaviors.
Fourth, complete the tasks assigned by branches and departments.
In the first half of the year, I can be conscientious, diligent, leave early and return late, stick to my post, contribute silently, and actively complete various tasks assigned by branches and departments. Can actively take into account the marketing work and tasks of the department, and actively market e-banking business, various bank cards and other intermediary businesses.
Over the past six months, with the love of insurance, I have tried my best to perform my job and post responsibilities, and tried my best to do all kinds of work according to the requirements of my superiors. Some achievements have been made and won the praise of leaders and comrades. Looking back on the first half of the year, I am satisfied with my achievements, but I also find that there are still some gaps and deficiencies compared with the employees in Xiu Xiu. But I have the confidence and determination to work hard, find the gap in future work, bravely overcome shortcomings and deficiencies, further improve my overall quality and do a good job.
;