What you want to ask is why customers are unwilling to talk about serious illness. This topic is one of the hot topics that everyone agrees with.
Not only do customers not want to talk about serious illness, but most people also don't want to talk about this topic and feel unlucky.
Think about it, what kind of experience is it to talk about the illness with healthy people and the future pension with young people?
Most people don't want to think about things too long later and feel too far away from themselves. Who knows what the future social development will be like? Perhaps the bright future planned today and in the future cannot be realized. Because the only constant is change!
Above, I hope it is useful to you, thank you ~
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.