A big factor in this incident is the emotional performance of both sides, which escalated the quarrel. The passengers themselves are also very excited. On the one hand, he didn't have a health code, on the other hand, he got into the subway, and then he was very emotional and had a big fight with the staff, which was particularly loud.
Although the old man may have his own difficulties, he claims to be hard of hearing, and I don't know if he is hard of hearing. However, if there is really something wrong with the ears, then the attitude of the staff towards the elderly should be improved.
On the other hand, the working attitude of the staff should be affirmed, because she is a responsible person. In the epidemic prevention regulations, you can't take the subway without a hygiene code. This is to ensure the safety of subway passengers and staff.
Therefore, this staff member took the initiative to stop passengers, which is worthy of recognition. His behavior is part of his job. He abides by the work rules. If he is allowed in, he will be negligent. If this passenger has a problem, then she will be the first person to be held accountable.
But in the final analysis, the subway serves the people and is a means of transportation that everyone needs to take every day. Staff should really improve their service attitude and be people-oriented. Rules are dead, people are alive. If there is no health code, then take our temperature, ask his family and call his family to check.
The progress of the development tools of the times has benefited many young people, but at the same time it has left many old people behind. There may be a lot of health codes and things like that, so you can't play mobile phones. The elderly over 60 years old are completely at a loss, and they should also be considered in combination with reality.