Service principle advocated by PICC P&C insurance

In recent years, Shigatse Branch of China People's Property Insurance Co., Ltd. has always put spiritual civilization construction in the first place, and carried out activities such as the creation of civilized industries, the creation of mass spiritual civilization, and the construction of a clean and honest party style. While doing a good job in insurance business, we actively guided the broad masses of cadres and workers to join social welfare undertakings, achieving a double harvest of material civilization and spiritual civilization. In today's PICC P&C Insurance Company Shigatse Branch, a good atmosphere has been formed in which everyone strives to be advanced and pays attention to dedication everywhere, and a situation in which everyone strives to be the first is taking shape.

I. Creating a New Style of Civilized Industry In order to establish a good corporate image, establish a good reputation, and win the trust and support of the vast number of policyholders, a group of party members of PICC P&C Shigatse Branch firmly grasped the overall situation, were far-sighted, actively explored new methods, found new ways, studied new situations, and solved new problems. They asked employees to establish a correct service concept, strive to improve their personal cultivation and business skills, and follow the principle of "customer first, reputation first".

(1) Establish rules and regulations to standardize internal management. Without rules, there would be no Fiona Fang. Shigatse Branch of China People's Insurance Company started with strengthening the construction of enterprise style, further established rules and regulations, and proceeded from reality. We have studied and promulgated the Staff Code of PICC P&C Shigatse Branch, the Convention on Civilized Service in the Office of PICC P&C Shigatse Branch, the Financial Management System of PICC P&C Shigatse Branch, the Supervision System of PICC P&C Shigatse Branch, the Reporting System of Major Events of PICC P&C Shigatse Branch, the Daily Work System of PICC P&C Shigatse Branch and the Document Management. The management measures for theoretical study of branches, underwriting work norms, claims work norms (for trial implementation) and other work systems have standardized the words and deeds and work standards of all employees, and constantly improved their work style and work efficiency.

(2) Keep pace with the times and strengthen capacity building. In order to fully tap the personal potential and realize the overall improvement of the department level, PICC P&C Shigatse Branch put ideological education and professional level construction on the agenda. In terms of ideological education, according to the requirements of "loyalty to the company, dedication, knowing and abiding by the law, paying attention to etiquette and civilized service, strengthening leadership and acting with all one's strength", employees are educated to take the company as their home, love life insurance, and obey and serve the company's reform and development in all words and deeds; In terms of strengthening business construction, PICC P&C Shigatse Branch requires cadres and workers to strengthen the study of market economy theory knowledge, strengthen the study of business knowledge, keep pace with the times, seriously explore new methods and new ways to cope with the new situation and new tasks under the market economy conditions, promote the change of working methods with Scientific Outlook on Development, grasp the economic and social development situation, continuously improve their working ability and level, successfully complete various tasks, serve Tibetan society and realize their personal values.

(3) strive for perfection and build the cornerstone of integrity. Honesty is the important foundation of building a harmonious society, the foundation of market economy, the inherent requirement of insurance management, the cornerstone of making the insurance industry bigger and stronger, and the ultimate pursuit of enterprises to realize their own values and social responsibilities. Insurance is based on credit, and credit is a promise to the insured to bear the liability for future insurance accidents. Honesty is the foundation for the existence and healthy development of the insurance industry. Under the condition of market economy, especially in the background of increasingly fierce insurance competition, honesty is becoming a key factor for all market participants to sell products, provide information services and establish brands. People's Insurance Company of China Shigatse Branch regards honesty construction as an important part of the company's own construction. Through training courses, group discussions, honesty knowledge contests, honesty questionnaire evaluation and other educational activities, the training form of combining centralized learning with decentralized learning is adopted to carry out honesty education among employees. On the basis of all-staff education, we will focus on training and educating management personnel, underwriting and salary personnel, accounting personnel, customer service personnel and marketing personnel, so that employees can establish integrity and benefit others.

Through a series of honesty education activities, Shigatse Branch of PICC P&C Insurance Company has made unprecedented achievements in work system, work style, work efficiency, work outlook and work performance, which has been well received by higher authorities.

Second, the construction of mass spiritual civilization has achieved results. Under the correct leadership of the company's party group, the Youth League Department of PICC P&C Shigatse Branch has given full play to its functions and explored the group work mode in the new period. Over the years, the group organizations of PICC P&C Shigatse Branch have organized a variety of cultural and sports activities around major festivals, which has improved the overall synergy of the work of PICC P&C Shigatse Branch, given full play to the role of trade unions, league branches and women's federations, and formed a good situation in which the party, league organizations and employees work together to do a good job in building enterprise spiritual civilization. Enterprise groups also independently, actively and effectively carry out spiritual civilization creation activities according to their own characteristics.

Focusing on "treating chaos and folly", enterprise groups organized the evaluation activities of "civilized industries, civilized departments and civilized families". A campaign of "breaking bad habits and cultivating new ones" was launched to get rid of outdated concepts and backward customs.

Enterprise group organizations firmly establish a sense of service, do practical things and solve difficult problems for families, individuals and youth groups with special difficulties, and send the care and warmth of the party and the government to their hearts. Send warm is held every year for poor workers and retirees, so that they can have a happy and peaceful festival.

The activities of enterprise party organizations and mass organizations in party member promote the construction of party organizations and the advanced nature of party member. Party member took the lead in donating money and materials, and actively carried out activities such as helping the poor and giving love to send warm, which further improved the cohesion and centripetal force of the enterprise. In the process of carrying out the "Theory of Three Represents" theory study and education activities, PICC Shigatse Branch insisted on combining the study and education activities with doing practical things for the people, donated 2,700 yuan to the needy people in Ding Town, Sagar County, and purchased 300 kilograms of rice and highland barley 1000 kilograms; Helping the surplus labor force of poor households in this town to go out to work and connecting four people for employment was well received by the masses.

The youth league organization also strengthened the construction of "youth civilization", issued "youth civilization service cards", earnestly implemented the "social commitment system", constantly promoted the development of "window" services in the insurance industry to a depth and breadth, and created a good service image.

Third, building a clean and honest party style.

The insurance industry is an important part of the social credit system. The insurance industry is related to the vital interests of the insured, and it is of great significance for safeguarding people's lives, promoting economic development and building a harmonious society. To give full play to the role of the insurance industry, we must strengthen the construction of a clean and honest government, which is the unanimous understanding of the party group of Shigatse Branch of PICC P&C Insurance Company.

(1) Strengthen legal education and enhance the consciousness of building a clean and honest party style.

Over the past few years, the party group of PICC P&C Shigatse Branch has always adhered to the principle of giving priority to education, giving priority to prevention and setting an example, giving top priority to strengthening party spirit education, legal education and honest and diligent education in party member, and striving to achieve self-respect, self-sufficiency, self-motivation, long-lasting publicity and administration according to law. To this end, they organized all cadres and workers to seriously study the Constitution and laws, especially a series of laws, regulations and systems closely related to insurance work. According to the Notice of China People's Property Insurance Co., Ltd. on Printing and Distributing the Implementation Opinions of China People's Property Insurance Co., Ltd. on the Special Work of Combating Commercial Bribery, they specially printed and distributed the Implementation Plan of Shigatse Branch of PICC Property Insurance Co., Ltd. in order to do a good job in combating commercial bribery, correct business philosophy and standardize service order.

While strengthening legal education, PICC P&C Shigatse Branch also takes strengthening party style construction and raising awareness of clean government as its work focus. The party group of the company conscientiously implements the party's principle of democratic centralism, and adheres to the system on major issues such as the use of talents, which is both democratic and centralized. On the basis of fairness and justice, if it can be made public, the political life within the party will be normal, and unhealthy practices on major issues and unnecessary misunderstandings among team members will be eliminated. At the same time, they also carefully studied a series of central documents on building a clean and honest party style and fighting against corruption, such as Jiang Zemin's opinions on building a clean and honest party style and fighting against corruption, China's regulations on disciplinary action within the producer's party, China's regulations on supervision within the producer's party, and the State Council's central regulations on party and government organs practicing economy to stop extravagance and waste. Vigorously advocate and practice the style of telling the truth, listening to the truth, doing practical things, paying attention to actual results, looking at actual achievements and doing things in a down-to-earth manner in the company team; Establish a correct view of power, status and interests, correctly exercise the power in hand, correctly treat personal gains and losses, and strive for the development of Shigatse insurance.

On the other hand, PICC P&C Shigatse Branch also educates all cadres and workers on positive and negative cases, which have had a great influence throughout the country. Organized all party member to watch educational videos such as Good Secretary for the People, Mu Corruption Case, Mu Case Dialysis, Ma Xiangdong Corruption Case, Twisted Life-Analysis of Li Zhen's Corruption and Bribery Case. After watching each film, organize party member to have a heated discussion, and ask everyone to write their own ideas and submit them to the Party branch. (2) Strengthen political work and improve the ideological and political quality of leading cadres in party member.

Party branches of enterprises, while striving to do a good job in political study and education arranged by superiors, consciously incorporate relevant political work required by different channels into the party's daily political work. Timely organize and convey the spirit of relevant discipline inspection meetings, and raise the anti-corruption work among cadres in party member to the level of the party's political discipline, organizational discipline, economic work discipline and mass work discipline. The forms of educational work are also diversified. We not only insist on reading and discussing, but also pay more attention to improving party member's political quality through party building knowledge contests, listening to counseling lectures and visiting the Gyangze patriotic education base. Through these activities, efforts are made to make party member accept the re-education of the Party's history and tradition, the patriotic education with opposing separatism and safeguarding the reunification of the motherland as the main content, and the re-education of the situation and historical responsibility.

Especially in the study and education activities to maintain the advanced nature of party member, the leaders of PICC P&C Shigatse Branch took the lead in setting an example. In the process of learning mobilization, the company leaders seriously revised the learning plan, learning plan and learning system, and always actively participated as an ordinary party member, taking the lead in learning documents, making reports, telling experiences and taking notes carefully, which played an exemplary role. According to the requirements of advanced nature, all party member carefully studied the spirit of relevant documents, and each branch organized party member to study and discuss. From the height of the development of the times, from the perspective of reform and development, they examined and analyzed the current situation of party building, and a series of new ideas, new practices and new measures that should be possessed by the theory, thought and system of party building to meet the requirements of the times. Through study, party member's political quality has been improved, and the cohesion of the Party organization has been enhanced.

(3) Strengthen daily supervision to prevent the occurrence of violation of discipline and corruption. In the years of operation and management, none of the employees of PICC Shigatse Branch violated discipline, and none of the leaders of PICC Shigatse Branch took bribes. On the contrary, in the corresponding management practice, the management team has been growing and the management ability has been tempered and improved. In recent years, Shigatse Branch of PICC P&C Insurance Company has made great achievements in building a clean and honest party style, and was rated as "advanced collective in building a clean and honest party style" by Tibet Branch.

Today's PICC P&C insurance company Shigatse branch, all employees are United as one, and their mental outlook is brand-new. Everyone is planning for the development and profit of the enterprise. In the words of Comrade Suowang, general manager of PICC P&C Shigatse Branch, "Now, PICC P&C Shigatse Branch is a horse racing company, and everyone stresses unity and dedication everywhere. Everyone thinks in one place, strives for one place, strives for the first place, truly achieves first-class service and creates first-class performance. " (China Tibet News Network)

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.