1 20XX is a milestone year for the hospital. Over the past year, with the joint efforts of all medical staff, the Department of Cardiology has achieved good results. "Carrying forward achievements and constantly looking for new priorities" is our new goal in 20XX. Cardiology will continue to make progress, carry forward achievements, improve deficiencies and strive to achieve better results. Make the following work plan:
1. Continue to adhere to patient-centered, strive to provide first-class services, further standardize ward management, formulate humanized service measures, fully implement safety management, link management, full-time and dedicated personnel management, collect patients' opinions regularly, solve problems in time, provide patients with high-quality, efficient and reliable services, fully embody patient-centered, take patients' needs as the starting point of all our work, and provide patients with satisfactory services.
2. Further improve the quality of nursing, establish a long-term quality supervision mechanism, improve the internal management mechanism of departments, and comprehensively implement continuous improvement of nursing quality.
3. Qi Xin made concerted efforts to create "model management", organized study according to the grading standards of model hospitals, earnestly implemented the quality standards, and strived to highlight the specialty highlights in the creation of model hospitals.
4. Continue to improve the standardized management of CCU wards, change the scheduling mode, rationally use human resources, and effectively strengthen the hierarchical training of general nurses. Within five years, nurses will be trained in basic theory and operation; In more than five years, nurses were trained in specialized theory and personal development goals were set. One nurse will be sent to study endocrinology, and the other will study intracardiac CCU or cardiac catheterization. At the same time, in-hospital training will change the training mode, improve the training rate outside the hospital, encourage self-study and correspondence, improve the knowledge structure of the team, and make the best use of people.
5. Strengthen the control of hospital infection according to law, strengthen the training of hospital awareness knowledge of medical staff, supervise and inspect the implementation of the system, and minimize the incidence of hospital infection.
6. Strengthen the control of link medical records and terminal medical records, regularly check the quality of medical records, discuss and analyze them in time, rectify and implement them in time, and effectively improve the writing quality of nursing documents.
7. Make use of various forms and methods to strengthen the publicity of health education, set up diabetic clubs, provide voluntary counseling activities for hypertension, arrhythmia and coronary heart disease, issue contact cards for inpatients and discharged patients, educate patients about diseases, and comprehensively and deeply implement the health education system.
8. Strictly program teaching management, complete the teaching plan with good quality and quantity, and ensure the teaching effect and safety.
9. Thoroughly study the medical reform policy, expand the scope of services, develop new businesses and technologies, strive to make full use of the medical reform policy, and strive to increase revenue and reduce expenditure without violating the policy.
10. Further strengthen the scientific research consciousness of general practitioners, strengthen accumulation, summarize in time, actively write academic papers and write nursing experience, and no one published at least one paper in municipal and above journals throughout the year.
2. New Year's starting point internal medicine quality nursing work plan. In order to further implement the service tenet of "patient-centered" and realize the service goal of "providing high-quality and safe care for surgical patients and excellent cooperation with surgery", this scheme is formulated according to the relevant spirit of the nursing department and the actual situation of our department.
First, improve service attitude and improve nursing quality
1, the object of nursing work has expanded from simply serving patients to patients' families, medical care, logistics and equipment personnel. Head nurses go to relevant departments at least once a week to strengthen communication with doctors, collect patient information, gain understanding, trust and support, and better cooperate with the operation.
2. The nature of nursing work extends from medication care to holistic care of patients' body and mind. Always think of the patient and take the initiative to do psychological care for the patient. Strictly implement the protective medical system. Improve the service attitude, ensure the service for patients in the nursing work state, meet all reasonable needs of patients, and the satisfaction rate is over 95%.
3. Use morning meetings, nurses' regular meetings, nursing rounds and other forms to enhance nurses' service awareness, take the initiative to serve, warmly receive and introduce the situation. Do four things lightly, greet patients in all nursing and treatment operations, adopt encouraging language and move gently, so that patients can feel the warmth of our loved ones.
4, formulate strict departmental rules and regulations and reward and punishment measures. The department and the nursing staff sign the responsibility form for nursing quality and safety. Organize an accident discussion and analysis meeting once a month, and put forward rectification opinions on recurring problems to prevent accidents.
5, strict disinfection and isolation, disinfection and isolation of qualified rate 100%. I'm going to apply for buying more ultraviolet rays. From once a month to once every half a month. Further improve the working system of middle shift and strictly control the flow of personnel. Strictly carry out aseptic operation technology, correct people and things that violate aseptic principle in time to prevent hospital infection.
6. The intact rate of first-aid medical instruments is 100%, which should be carefully checked during the shift change, so that the first-aid patients can be agile, flexible and skilled in the rescue.
7, reasonable fees, in case of doubt and dispute timely check processing, regular inspection department medical and office supplies, reduce waste and loss. Special person is responsible for the maintenance of medical equipment, understand the performance and usage of the equipment, and ensure the normal operation of the clinic.
8. Establish a perfect nursing quality monitoring system, carry out quantitative and qualitative nursing evaluation, satisfaction survey, errors, negligence and complaints, team spirit, health area inspection and other indicators, improve and promote nursing work, select outstanding talents and nursing backbones, and select the most satisfied nurses.
Second, strengthen the training of nurses and establish the image of "angel"
1, combining basic skills training with professional and technical training. Basic training includes political thought, professional quality, medical ethics and clinical operation skills. Technical training in junior college needs to constantly learn new theories and technologies, deepen the understanding of nursing theory and strengthen technical training in operating room.
2. Head nurses should improve their ideological and political quality, learn cultural science, professional practice and management science knowledge, strengthen the scientific and standardized nursing management, and effectively improve the level and quality of nursing management.
3. Change the service concept and improve the service attitude. Under no circumstances can you shirk your responsibility. Promote "one-on-one full service".
4. Create learning opportunities for every nurse, and make nurses constantly accept new ideas, new knowledge and new methods by attending hospital internal medicine lectures, participating in self-study and searching online.
Third, study nursing scientific research and improve nursing teaching.
Carefully organize small lectures, "three basics" theory and operation training. Cleverly cooperate with the development of new technology. Mobilize the enthusiasm of nurses, encourage the development of new technologies and methods, make the projects carried out this year more mature, alleviate the suffering of patients and continuously improve the quality of nursing.