1, the diagnosis certificate or case certificate issued by the secondary and primary hospitals shall be clearly marked with the words "No Flying" and stamped with the official seal. The time period should match the flight time of the ticket.
2, more than 200 yuan hospital charges.
3. If colleagues need to refund their tickets together, they need to provide proof of the relationship between colleagues and patients, such as marriage certificate or household registration book of husband and wife, household registration book of lineal blood relationship, birth certificate and one-child certificate, and the official seal of colleague relationship is issued by the company.
You can scan the above information or take a clear electronic file with your mobile phone, and then click Refund on the airline order details page (China Eastern Airlines here is the word "application for returning the plane", which is very strange), and then choose to refund due to illness as shown in the figure, or you can add some simple instructions in the text box to facilitate the review. Then upload the information prepared above and click Refund, and the system will prompt that the submission is successful. Your application will be reviewed by the airline, and the refund will be made through the payment channel at the time of ticket purchase. As for the progress of the refund, as far as China Eastern Airlines is concerned, it needs to inquire by itself, and there will be no SMS or telephone notification. At that time, I applied for a refund from patients and their relatives. China Eastern Airlines checked for two days, but only refunded the 50 yuan tax per person, without SMS or telephone notification. A few days later, the travel login query taken by Zhixing found that there was no full refund, so it began to negotiate through the online customer service system of China Eastern Airlines. I didn't receive a phone call or text message from CAAC and China Eastern Airlines in the middle of the complaint submitted yesterday, and then I received a text message from China Eastern Airlines directly today, and I have already refunded all the ticket money. At this point, the actual combat of handling full refund due to illness ended in victory. Although it took some trouble, the result was satisfactory. To sum up, whether it is special or not, China Eastern Airlines can get a full refund.
For some unprofessional customers or kicking the ball, there is no need to waste your breath or even get angry with them. Complaints to their higher authorities often get twice the result with half the effort. Of course, it is best never to encounter such a situation that you need to refund your ticket because of illness. Health is precious, but if you are sick, I hope this article can help you reduce your losses.