Note: Just ask him if this problem can't be solved. When I bought your broadband, I wasn't told how poor the quality of the broadband was, and the repair station came many times and couldn't fix it at all.
2, Note: Directly call the complaint phone, let him find your regional manager to help you solve the other duty useless.
3, Note: If you play games, you will find a free acceleration software, at least a little bit of effect, I use the Aodun online game acceleration software.
We're not being unreasonable, we're just trying to defend the money we spent. But if you're just being polite, you're not going to be able to solve this problem until your account expires.