Etiquette is the professional image of nurses. Dignified appearance, manners, voice and smile are all helpful to cultivate a positive attitude, cultivate a high degree of self-control and superb leadership skills, be respected and loved by others, and make amazing achievements in professional work.
Language is a tool widely used in social life to convey information, communicate emotions and interpersonal relationships, and is the voice of the soul. Nurses' beautiful hearts should be reflected through their own words and deeds, leaving a good impression on patients, so as to gain patients' trust, respect and security.
2. Be warm and polite to others and make a good first impression.
When the patient is admitted to the hospital, the nurse on duty greets the patient, nods and smiles, sends the patient to the ward, lets the patient have a rest, introduces herself, introduces the environment, doctors, diet and rest to the patient, and kindly tells the patient that she will provide thoughtful service to make the patient feel cordial and warm.
Inpatients will feel unhappy, dissatisfied, even angry and depressed because of environmental changes and diseases. In nursing work, nurses should fully embody the professional character of tolerance, generosity, consideration and patience, eliminate patients' unstable emotions, guide patients to actively cooperate with treatment and nursing, and maintain a relaxed and happy attitude, so that patients can recover smoothly at an early date.
3. Standardized behavior is a bridge to communicate with patients.
When nursing patients, proper address makes them feel natural and friendly. You should use honorifics similar to your own age for the elderly, and you can use touch appropriately for children to reduce their strangeness and fear. When talking with patients, nurses should treat people equally and respect patients' self-esteem. They should not only make patients feel warm and kind, but also maintain a certain seriousness.
For example, when relieving patients' worries, the topic can be discussed from issues such as sympathy and care for patients. Nurses can induce patients to express their worries, understand patients' mentality, give inspiration, guidance and encouragement, ease patients' melancholy mood with relaxed and happy language, and obtain good relations with patients.
Extended data:
The significance of nursing:
Because the treatment and prognosis of psychosomatic diseases are more closely related to psychosocial factors, patients' emotional state and psychological changes directly affect the treatment effect and rehabilitation degree of diseases, so psychological nursing of psychosomatic diseases is particularly important. The main purposes are:
1. Relieve patients' nervousness, anxiety, pessimism and depression, and enhance their confidence in overcoming the disease.
2, correct and timely health education, so that patients can adapt to the new role and hospitalization environment as soon as possible.
3. Help patients to establish new interpersonal relationships, especially doctor-patient relationships, so as to adapt to the new social environment.
When a person is ill, his social role changes. Due to the sudden changes in patients' roles, living environment and interpersonal relationships, patients are often difficult to adapt at once, and some psychological problems will occur, which requires psychological nursing to help patients create the best psychological state conducive to treatment and rehabilitation.
Psychological nursing is not only conducive to the rehabilitation of patients, but also can run through the overall care of patients and improve the nursing effect. It is also beneficial to improve the clinical treatment effect and make patients recover as soon as possible.
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