However, this article is still worth reading for practitioners in the applied research and consulting industry. I have read the reading notes, and there is little information about this deviation. I'm just here to refine and sort out what I think is valuable.
Problem-solving logic chapter includes three contents: defining problems, analyzing problems and solving problems.
First, define the problem: Are there any problems? Where are the problems?
Meaning of the question: The definition of the question determines the value of the answer you are trying to find.
Definition of the problem: the problem is usually the gap between the present and the goal, and the problem is based on a specific background and specific conditions. Therefore, to solve the problem is to combine the background with the development process, find out the willingness to produce the gap and the measures to narrow the gap.
Seven kinds of problems
1. I don't know how to get from the current situation (R 1) to the target (R2).
2. There is a solution from the present situation (R 1) to the target (R2), but I don't know if this solution is correct.
3. I don't know which scheme is better from the present situation (R 1) to the target (R2).
4. The scheme is from the present situation (R 1) to the target (R2) but I don't know how to implement it.
5. Know that the solution has been implemented, but it doesn't work.
6. Understand R 1, not R2, and not sure what the goal and strategy should be.
7. I know R2, but I don't know what's wrong at present.
Four elements of the problem
1. Background
2. Conflict (confusion, trouble)
3. Current situation
4. Objectives
Second, the structural analysis of the problem: the causes of the problem.
Analysis process: establish a diagnosis framework, generate assumptions in advance through outreach reasoning (guess the situation according to the results and rules), then collect data, prove and falsify the assumptions, and find a solution.
Diagnostic framework:
1. Graphic system: business process, main trends, consumption decisions, etc.
Looking for causality
Objective: To communicate with this tool: The structure/system leads to R 1, and what is its current situation; The ideal structure/system leads to R2. What should it be?
Third, give a solution: What can we do? What should we do?
Logic Tree: Find the solution to the problem logically, expand all the possibilities logically, and calculate the related benefits and risks in order to confirm the final action plan.