Experience of outpatient nurses 1
As a nurse intern, under the careful guidance and patient teaching of the nursing teacher, I have stud
Experience of outpatient nurses 1
As a nurse intern, under the careful guidance and patient teaching of the nursing teacher, I have studied the Regulations on Handling Medical Accidents and its laws and regulations carefully through more than half a year's nursing practice, actively participated in the training of the Regulations on Nursing Medical Accidents organized by our hospital, and participated in the study of nursing staff many times. Through study, I deeply realized that the legal system is becoming more and more perfect and the people's legal concept is constantly strengthening. It has become common sense for people to act according to law and safeguard their legitimate rights and interests. The concept of modern nursing quality is to satisfy patients in all directions and in the whole process, which is a higher and newer demand for medical care services, thus enriching legal knowledge, enhancing the awareness of safety protection, enabling nurses to know the law and usage according to law, reducing the occurrence of medical accidents, and improving the theoretical level and practical level to a certain extent.
In the process of nursing practice, we should strictly abide by the rules and regulations of the hospital, earnestly perform the duties of the intern nurse, be strict with ourselves, respect teachers, unite students, care for patients, arrive late and leave early, work hard, standardize nursing work, provide high-quality skills and services, make basic nursing flexible, make love activities regular, combine theory with practice, study theory in a planned and focused way, and make nursing work measured, recorded and practical. Always take "love, care and patience" as the foundation, and strive to be diligent in eyes, hands, feet and mouth, think about what patients think and worry about what patients are anxious about, provide quality services wholeheartedly, and establish a good medical ethics. In the practice work of each department, we can standardize the writing of various nursing documents, complete the handover records in time, and do a good job in patient evaluation, nursing and health education. Careful implementation of aseptic operation procedures can make preoperative preparation and guidance, and complete intraoperative and postoperative care and observation. In the process of work, problems found can be carefully analyzed and solved in time. Can skillfully carry out various nursing operations such as internal and external, maternal and child, intensive care, etc., and strictly implement three checks and seven pairs. At the same time, I actively participated in various case discussions and academic lectures, constantly enriched my professional knowledge, and gained a more comprehensive understanding of holistic nursing technology and ward management knowledge through learning.
Through more than half a year's internship, my theoretical level and practical level have improved. In the future work, I will continue to work hard, keep in mind the responsibilities of nurses, constantly strengthen ideological study and professional study, comprehensively improve my comprehensive level and provide quality services for patients.
The above is the summary and appraisal of my personal internship. In the future work, I will continue to work hard, keep in mind the responsibilities of nurses, constantly strengthen ideological study and professional study, comprehensively improve my comprehensive level and provide quality services for patients.
Experience of outpatient nurses II.
Guidance work includes consultation, accompanying consultation, sending consultation, communication and coordination, assisting in rescuing critically ill patients, providing boiled water, distributing disposable water cups, examining patients with mobility difficulties and hospitalization, providing wheelchairs and bicycles free of charge, and distributing various newspapers, health education publicity materials and department profiles; The information desk is also equipped with needle and thread, scissors and other convenient service measures. These things are very inconspicuous, but when they are done, they can provide great convenience for patients. The collection and arrangement of medical and educational networks make patients feel happy and gratified, thus increasing their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital and damage the overall service image of the hospital.
After working for a long time, some people will disdain the consulting work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of consultants can easily be spent on trivial things day after day, and passion is the most valuable service trait. Losing passion in service is like losing one's soul.
1, serving patients well means knowing the hospital environment and related matters. Consultants are the "green card" of patients, and we are the receptionists when patients come to see a doctor. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.
2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, I have to contact people of different ages and personalities every day. How to make these people with different needs hope to come and return with satisfaction is the biggest test of consultants' knowledge, wisdom and communication skills. They should not only be familiar with the environmental characteristics, technology and equipment strength of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. We even need to know the medical characteristics of other hospitals. When we meet the needs of patients through appropriate speech and extensive knowledge, we win the trust and recognition of patients in a very short time. It builds a bridge between patients and hospitals.
The key to improving service quality lies in the improvement of service personnel's quality, but it will not happen overnight. In particular, we are faced with a newly recruited tour guide who knows nothing about the hospital, so that she can never be familiar with the environment, master certain theoretical knowledge and professional skills, and improve the quality of the tour guide by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that the tour guide can have a high professional quality. The guidance work, like other nursing work, should not be underestimated, and it is the window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.
Due to the lack of clear objectives in the guidance work, it is difficult to evaluate the service quality with data and it is also difficult to quantify it. Up to now, there is no special institution or course to train instructors, which is different from the training of medical nursing knowledge. In order to improve the work quality and efficiency of instructors, hospital leaders invited teachers from Lixin Company to guide the work, and planned the responsibilities, system, workflow, training plan and assessment standards of the instructors. In order to improve the work enthusiasm of consultants, break the state of doing too much and doing too little, doing well and doing poorly, a job incentive plan based on improving job responsibilities and service processes is formulated, which is linked to salary.
3. The scientific management of outpatient area has created an orderly medical environment.
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. Reading guidance nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.
In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work. Through the morning meeting time every day, all the consultants are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.
Experience of outpatient nurses 3
Time is like fine sand in my hand, and it passes in a blink of an eye. Looking back on this time in the children's intensive care unit, I can't help but sigh that time has taught me a lot, from being at a loss about the new working environment to being familiar with it now.
I still remember that I just stepped into a new working environment, and under the patient and meticulous guidance of head nurses and department teachers, I got to know and understand the clinical nursing work of picu from shallow to deep. From the beginning to the present, being a responsible nurse independently is an unforgettable experience.
The work of a nurse is sacred and noble. Wearing a nurse's uniform, you should perform your duties in your job and devote yourself to your work in order to do everything well. Nursing work not only pays attention to work efficiency, but also pays attention to work quality and work effect. Nurses are not as simple as people think. Changing shifts in the morning means the beginning of a busy day. Doing a good job of hand-over is to better carry out the new work of the day, followed by bathing and wiping the children. The nurse's back is busy in the hospital bed. This is to let the patient have a comfortable treatment environment and then accept the liquid. This requires great care. Working in picu, you can't do things half-heartedly. When the time is up, take temperature, blood pressure, cvp, etc. And record it. Not just writing a note on the computer. It is important to know the child's condition, find the abnormality in time and report it to the doctor. These all require a lot of responsibility. The youngest child here is 1 2 months old, and two of them are often filled with various tubes, with vasoactive drugs and special drugs, and there are many things to record. At the beginning of nursing, they felt great pressure, couldn't sleep at night, worried about missing something and forgot to sign. It should be said that I have adapted now.
Finally, when it comes to nursing theoretical knowledge and nursing operation, I deeply realize that theory and practice are inseparable. I know I have neglected to grasp the theory. Did not understand and learn what the department should know in time. These are the places that I should correct, that is, to better complete the nursing work. Every time I see my child discharged from the hospital healthily and see the smile on my family's face, I feel very gratified.
In short, as a nurse, she should serve patients wholeheartedly, show truth, goodness and beauty in daily nursing work, persist in many things, and maintain a passion and perseverance. I believe I can do it.