1, customer service phone number
95589。 Opening area: Chinese mainland users can dial 95589 directly. If you can't dial, please dial 02 1-6 1295589 (overseas users dial 86).
2. Complaint channels
In order to provide services to customers, if customers have any service needs or questions about the handling of insurance contracts after insuring our products, they can contact us in the following ways, and we will provide services to customers and accept their supervision.
Taiping Life's national unified customer consultation and complaint service hotline: 95589 (all-weather, 7*24 hours)
3. The complainant must be a party to the insurance contract (the applicant or the insured) or a legally authorized client.
4. The complainant must bring his original ID card, insurance contract and terms, and other written materials related to the complaint (if any) when handling the complaint at our business premises. The parties to a non-insurance contract must hold the power of attorney and the original identity card of the insured.
Extended data:
I. domicile and business premises of the company (updated on June 5, 20 19+ 19)
Rooms 280 1, 2803A and 2804, Floor 29-33, Taiping Financial Building, No.488 Yin Cheng Middle Road, China (Shanghai) Pilot Free Trade Zone.
Two. Date of establishment (updated on June 30th on 20 10)
Approved by the China Insurance Regulatory Commission, the company officially resumed its domestic business on October 30th, 2006, 0 1 65438.
Three. Business scope and business area (201July 3, 41update)
Business scope of the company: personal accident insurance, personal term death insurance, personal dual life insurance, personal whole life insurance, personal annuity insurance, personal short-term health insurance, personal long-term health insurance, group accident insurance, group term life insurance, group annuity insurance, group short-term health insurance, reinsurance business of the above insurance business, etc.
Business areas: Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Chongqing, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Xinjiang, Hainan and Qinghai.
China Taiping-Customer Service Telephone, Complaint Channels and Complaint Handling Procedures