Recently, when the fraud investigation team of the Customer Risk Management Department of Ping An Bank Credit Card Center monitored the transactions, it found that nearly a thousand credit cards had abnormal transactions on several overseas websites, which were confirmed to have been stolen and attacked by criminals. The inspection team responded quickly to this abnormal situation and used the industry-leading real-time authorization system to intercept counterfeit transactions. At the same time, contact the customer to confirm the transaction at the first time, freeze the card that the customer denies the transaction in time and arrange a new card to prevent the card from being blocked and provide one-stop service for the customer to use the card normally in the future.
The successful anti-blocking amount reached more than 20 million yuan, involving two lost cards, and the loss amount was only 2 dollars! Timely, efficient and thoughtful service is well received by customers!
The customer risk management department of credit card center adheres to the guidance of science and technology, constantly introduces new data sources and technologies, optimizes the anti-fraud monitoring platform, and comprehensively enhances the anti-fraud ability. While handling cases quickly on the Internet, we have realized rapid feedback and timely summary of cases, taken a series of prevention and control measures to fight criminals, won the time difference, saved a lot of economic losses for Ping An Bank customers, successfully prevented many major cases, helped customers reduce losses by 320 million every year, and ensured the financial security of 60 million customers.
In the process of dealing with a series of urgent and important cases, the customer risk management department of credit card center showed rapid response and timely prevention of blocking, which protected the rights and interests of customers to the maximum extent, won unanimous praise from customers, further enhanced users' confidence in the security of bank transactions, effectively cracked down on various fraud crimes, maintained a healthy financial environment and established a good image for Ping An Bank!
I believe that the customer risk management of Ping An Bank Credit Card Center is getting better and better, and the credit card security of customers is more secure.
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