4. Improve nurses' communication level, eliminate potential disputes and participate in nurse-patient communication training. When patients or their families have misunderstandings and prejudices about our work, they all maintain a good working attitude and improve patients' reputation and satisfaction with us by caring for others. Inquire about the expenses raised by patients in time to help solve the disputes caused by expenses. 5 departments carry out all-round training for junior nurses and communicate and discuss with senior nurses. Strengthen theoretical knowledge and professional skills training, check once a month, and bring it into nursing quality management. Correct the existing nursing defects in time to prevent the occurrence of mistakes. We know that only by optimizing the nurse-patient relationship and sincerely helping patients can we gain the trust of patients and their families. So as to prevent nursing disputes. The second part: the analysis of the problems existing in nursing work in the second half of 2022 and the rectification measures; Analysis of problems existing in nursing work in the second half of 2022 and corrective measures: In June, 2022, 165438+ 10, the nursing department made an in-depth and detailed inspection of the year-end nursing work in our department, and found four problems in the inspection: First, individual nurses did not seriously implement routine nursing and basic nursing was not in place. Second, the application of holistic nursing program is not skilled. Third, individual nursing staff did not measure vital signs according to the prescribed time, and there was a lack of records of measuring vital signs. Evaluation results of surgical health education evaluation form on the day of education. Fourth, the implementation of the core nursing system is not in place. There are omissions in the quality nursing manual. Fifth, standardized and civilized service behavior is not organically combined with clinical nursing service. In view of the above problems, our department organized a meeting of all nurses and found that the main reasons are as follows: First, junior nurses did not form an atmosphere of actively learning professional nursing operations and theories. Secondly, there are some deficiencies in the management training of nursing staff. Third, local nurses lack legal awareness, insufficient understanding of the seriousness and importance of nursing records, and lack of self-protection awareness. Fourth, nursing quality management is out of touch. Fifth, nursing standardized service training is not detailed enough. To this end, our department has formulated the following rectification measures: first, strengthen nursing quality education, establish a patient-centered service concept, establish a "people-oriented" service concept, and actively and enthusiastically meet the needs of patients to the maximum extent. Conscientiously implement basic nursing and nursing of critically ill patients. Strengthen the head nurse's management of the nursing quality of critically ill patients, conscientiously implement the quality control evaluation of basic and critically ill patients, and strictly implement the "regular inspection and timely replacement".
Second, train junior nurses to use holistic nursing procedures, turn holistic nursing procedures into daily workflow, and focus on training nurses in correct data collection and physical examination methods. Three, all nursing activities should abide by the "write what I do, do what I write, record what I do", and record in strict accordance with the norms of nursing documents. Ensure that all records are timely, accurate and complete. Strengthen the study and education of nursing staff's legal knowledge, strengthen their legal awareness, make them realize the seriousness and importance of nursing work, and realize that if nursing records are untrue, not detailed and not filled in according to standards and requirements, they will often become the fuse of various medical disputes. Head nurses, quality control nurses and responsible team leaders should strictly control the quality, strengthen the quality of nursing records and discharge medical records, and randomly check all kinds of nursing records at any time, requiring everyone to fill in all records in the form standard according to procedures and standards, so that the original records are so clear and the responsibility lies with people. Fourth, strengthen the mutual cooperation and collaboration of nursing quality control personnel, regularly check the quality control work completion of quality control personnel every month, and correct the problems in time when found. At the beginning of each month, all plans and arrangements must be clearly formulated and recorded in detail. Discussion on difficult cases requires that the discussion record clearly indicate the date and time of discussion. Five, refer to the nursing norms and civilized service behavior manual, implement polite language, take the initiative to say hello to patients, the language begins with the word "please", first "hello", then "thank you", and provide smiling service. Set up different service scenarios, simulate and train nurses to standardize services, pay attention to detail management, and achieve unified standards. Please ask the nursing department to guide and supervise the above rectification measures. Department of Bone Injury and Burn 20221February 15 Part III: Analysis of existing problems in nursing work in the first half of 2022 and corrective measures; Analysis of problems in nursing work in the first half of 2022 and corrective measures: In June, 2022, the nursing department conducted an in-depth and detailed inspection of the nursing work in various departments for half a year, and found five problems in the inspection: 1, individual nurses did not seriously implement routine nursing, and basic nursing was not in place. 2, the overall nursing program is not skilled. 3. Some nurses are not careful in filling out the temperature list, and there are some omissions. Evaluation results of health education evaluation form on the day of education. 4. The implementation of the core nursing system is not in place. 5. Standardized and civilized service behavior has not been organically combined with clinical nursing service. In view of the above problems, the nursing department carefully analyzed and found that there are mainly the following reasons:
1, primary nursing staff did not form an atmosphere of actively learning professional nursing operation and theory. 2. There are some deficiencies in the management training of nursing staff. 3. Local nurses lack legal awareness, awareness of the seriousness and importance of nursing records and awareness of self-protection. 4. The nursing quality management is out of line. 5. Nursing standardized service training is not detailed enough. Formulate the following rectification measures: 1, strengthen nursing quality education, establish a patient-centered service concept, establish a "people-oriented" service concept, and actively and enthusiastically meet the needs of patients to the maximum extent. Conscientiously implement basic nursing and nursing of critically ill patients. Strengthen the head nurse's management of the nursing quality of critically ill patients, conscientiously implement the control and evaluation of the nursing quality of basic and critically ill patients, and strictly implement the "regular inspection and timely replacement". 2. Training junior nurses to use holistic nursing procedures, transforming holistic nursing procedures into daily work processes, focusing on training nurses to collect data and conduct physical examinations. 3. All nursing activities should follow the principle of "write what I do, do what I write and record what I do", strictly follow the standards of nursing documents, take the road of health in spring, summer, autumn and winter, and see the health tips of Four Seasons Health Care Network. Ensure that all records are timely, accurate and complete. Strengthen the study and education of nursing staff's legal knowledge, strengthen their legal awareness, make them realize the seriousness and importance of nursing work, and realize that if nursing records are untrue, not detailed and not filled in according to standards and requirements, they will often become the fuse of various medical disputes. Head nurses, quality control nurses and responsible nurses should strictly control the quality, strengthen the quality of nursing records and discharge medical records, and randomly check all kinds of nursing records at any time, requiring everyone to fill in all records in the form according to procedures and standards, so that the original records can be seen at a glance and the responsibility lies with people. 4, strengthen the mutual cooperation and collaboration of nursing quality control personnel, regularly check the quality control work completion of quality control personnel every month, and correct the problems found in time. At the beginning of each month, all plans and arrangements must be clearly formulated and recorded in detail. Discussion on difficult cases requires that the discussion record clearly indicate the date and time of discussion. 5. Refer to the standardized and civilized service behavior of nursing, use polite language and take the initiative to say hello to patients. The language starts with the word "please" and ends with the word "hello", providing smiling service. Train nurses to standardize services, pay attention to detail management and achieve unified standards. Nursing Department of Fuyang Orthopedic Hospital July 3, 2022
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Nursing work rectification measures
Nursing work rectification measures
Chapter one: nursing work rectification measures
Today, with the development of medicine, patients not only need exquisite medical technology, but also have higher and higher requirements for the quality of medical services. As a nursing worker, we should not only have hard-working hands, but also have an attitude towards work. Good nursing service attitude is the key to improve nursing quality and provide the most correct service for patients, and it is also an essential quality for a qualified nursing staff. Good service attitude plays an extremely important role in nursing work. The occurrence of this nursing adverse event gave me.
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There is a problem:
1. Some nurses lack the minimum sense of responsibility and sympathy for patients and lack patience and care when explaining problems. When patients repeatedly ask questions or have condensed questions, the explanation is extremely impatient, which makes patients and their families dissatisfied and leads to quarrels and disputes.
2. The communication between nurses and patients should have no influence.